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City of Baltimore / Bcit 311 Call Center / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

42 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $46,498, below the department median of $55,278.

Employees
42
Total payroll
$1.9M
Role median
$46,498
Agency median
$55,278
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$38,578$51,454+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 42 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In Bcit 311 Call Center, the median of $46,498 ranks #1 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Ameer Davis

Call Center Agent I/Bcit 311 Call Center

2021 total comp
$43,232
Base pay
$43,232
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,232
Hire date
2013-03-25

Source-specific fields

Agencyid
A39
Annualsalary
40190
Employee ID
157486

Ameer Davis works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2013, they have about 8 years of service. Ameer earned $43,232 in 2021.