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City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees
68
Total payroll
$2.4M
Role median
$37,825
Agency median
$48,587
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Earline Washington

Call Center Agent I/M-R Information Technology

2014 total comp
$44,578
Base pay
$44,578
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,578
Hire date
1988-11-07

Source-specific fields

Agencyid
A40
Annualsalary
39828
Employee ID
67239

At M-R Information Technology, Earline Washington serves as a Call Center Agent I. They have served since 1988 (about 26 years). Their 2014 pay totaled $44,578.

Wanda Wilkerson

Call Center Agent I/M-R Information Technology

2014 total comp
$43,822
Base pay
$43,822
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,822
Hire date
1998-07-13

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
67734

Wanda Wilkerson works as a Call Center Agent I for M-R Information Technology. Hired in 1998, they have about 16 years of service. Wanda earned $43,822 in 2014.

La Hill

Call Center Agent I/M-R Information Technology

2014 total comp
$43,815
Base pay
$43,815
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,815
Hire date
2007-07-14

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57483

At M-R Information Technology, La Hill serves as a Call Center Agent I. They have served since 2007 (about 7 years). Their 2014 pay totaled $43,815.

Gloria Iheme

Call Center Agent I/M-R Information Technology

2014 total comp
$43,458
Base pay
$43,458
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,458
Hire date
1995-08-07

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
58004

Gloria Iheme works as a Call Center Agent I for M-R Information Technology. They have served since 1995 (about 19 years). Gloria earned $43,458 in 2014.

Michelle Dingle

Call Center Agent I/M-R Information Technology

2014 total comp
$43,453
Base pay
$43,453
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,453
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
54216

Michelle Dingle holds the role of Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). In 2014, their total compensation was $43,453.

Dorothy Thomas

Call Center Agent I/M-R Information Technology

2014 total comp
$43,251
Base pay
$43,251
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,251
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
66304

Dorothy Thomas is a Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). 2014 total compensation came to $43,251.

Tennille Gilliam

Call Center Agent I/M-R Information Technology

2014 total comp
$43,197
Base pay
$43,197
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,197
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
55938

Tennille Gilliam is a Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). 2014 total compensation came to $43,197.

Andrea Lewis

Call Center Agent I/M-R Information Technology

2014 total comp
$42,976
Base pay
$42,976
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,976
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59953

Andrea Lewis holds the role of Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). In 2014, their total compensation was $42,976.

Joyce Hall

Call Center Agent I/M-R Information Technology

2014 total comp
$42,796
Base pay
$42,796
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,796
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
56718

At M-R Information Technology, Joyce Hall serves as a Call Center Agent I. Hired in 2007, they have about 7 years of service. Their 2014 pay totaled $42,796.

Robin Gilliam

Call Center Agent I/M-R Information Technology

2014 total comp
$42,101
Base pay
$42,101
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,101
Hire date
2003-07-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
55934

Robin Gilliam works as a Call Center Agent I for M-R Information Technology. They have served since 2003 (about 11 years). Robin earned $42,101 in 2014.

Miasha Thomas

Call Center Agent I/M-R Information Technology

2014 total comp
$41,991
Base pay
$41,991
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,991
Hire date
2003-01-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
66345

Miasha Thomas is a Call Center Agent I at M-R Information Technology. Hired in 2003, they have about 11 years of service. 2014 total compensation came to $41,991.

Margaret Nelson

Call Center Agent I/M-R Information Technology

2014 total comp
$41,658
Base pay
$41,658
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,658
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
62128

Margaret Nelson holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $41,658.

Sabrina Brown

Call Center Agent I/M-R Information Technology

2014 total comp
$41,638
Base pay
$41,638
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,638
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
51937

Sabrina Brown holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $41,638.

Shaleta Bryant

Call Center Agent I/M-R Information Technology

2014 total comp
$41,022
Base pay
$41,022
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,022
Hire date
2005-01-31

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
52041

At M-R Information Technology, Shaleta Bryant serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $41,022.

Carethia Harris Watson

Call Center Agent I/M-R Information Technology

2014 total comp
$40,508
Base pay
$40,508
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,508
Hire date
1997-08-25

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
56959

At M-R Information Technology, Carethia Harris Watson serves as a Call Center Agent I. They have served since 1997 (about 17 years). Their 2014 pay totaled $40,508.

Sharon Patillo

Call Center Agent I/M-R Information Technology

2014 total comp
$40,452
Base pay
$40,452
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,452
Hire date
1996-05-28

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
62726

At M-R Information Technology, Sharon Patillo serves as a Call Center Agent I. Hired in 1996, they have about 18 years of service. Their 2014 pay totaled $40,452.

Karen Kendall

Call Center Agent I/M-R Information Technology

2014 total comp
$40,303
Base pay
$40,303
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,303
Hire date
2003-07-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59276

At M-R Information Technology, Karen Kendall serves as a Call Center Agent I. Hired in 2003, they have about 11 years of service. Their 2014 pay totaled $40,303.

Dionne Scroggins

Call Center Agent I/M-R Information Technology

2014 total comp
$39,788
Base pay
$39,788
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,788
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
64702

At M-R Information Technology, Dionne Scroggins serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $39,788.

Marjorie Richardson

Call Center Agent I/M-R Information Technology

2014 total comp
$39,596
Base pay
$39,596
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,596
Hire date
2005-01-31

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
63752

Marjorie Richardson is a Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. 2014 total compensation came to $39,596.

Andrew Beasley

Call Center Agent I/M-R Information Technology

2014 total comp
$39,508
Base pay
$39,508
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,508
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50693

Andrew Beasley is a Call Center Agent I at M-R Information Technology. Hired in 2007, they have about 7 years of service. 2014 total compensation came to $39,508.

Brenda Harvel

Call Center Agent I/M-R Information Technology

2014 total comp
$39,328
Base pay
$39,328
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,328
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57115

Brenda Harvel works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 2007, about 7 years. Brenda earned $39,328 in 2014.

Sonya Little

Call Center Agent I/M-R Information Technology

2014 total comp
$39,297
Base pay
$39,297
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,297
Hire date
2002-10-15

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
60075

Sonya Little works as a Call Center Agent I for M-R Information Technology. They have served since 2002 (about 12 years). Sonya earned $39,297 in 2014.

Jeardon Keith

Call Center Agent I/M-R Information Technology

2014 total comp
$39,152
Base pay
$39,152
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,152
Hire date
2002-09-30

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59227

Jeardon Keith holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2002, about 12 years. In 2014, their total compensation was $39,152.

Kira Huntley

Call Center Agent I/M-R Information Technology

2014 total comp
$39,079
Base pay
$39,079
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,079
Hire date
2006-10-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57954

Kira Huntley holds the role of Call Center Agent I at M-R Information Technology. They have served since 2006 (about 8 years). In 2014, their total compensation was $39,079.

Patricia Jones

Call Center Agent I/M-R Information Technology

2014 total comp
$38,588
Base pay
$38,588
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,588
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59003

Patricia Jones holds the role of Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). In 2014, their total compensation was $38,588.

Rasheeda Jones

Call Center Agent I/M-R Information Technology

2014 total comp
$38,554
Base pay
$38,554
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,554
Hire date
2002-09-28

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59013

Rasheeda Jones holds the role of Call Center Agent I at M-R Information Technology. They have served since 2002 (about 12 years). In 2014, their total compensation was $38,554.

Cindy Crowell

Call Center Agent I/M-R Information Technology

2014 total comp
$38,387
Base pay
$38,387
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,387
Hire date
1999-09-20

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
53616

Cindy Crowell works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 1999, about 15 years. Cindy earned $38,387 in 2014.

Stacey Jackson

Call Center Agent I/M-R Information Technology

2014 total comp
$38,334
Base pay
$38,334
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,334
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
58207

Stacey Jackson holds the role of Call Center Agent I at M-R Information Technology. Hired in 2005, they have about 9 years of service. In 2014, their total compensation was $38,334.

Adrienne Coner

Call Center Agent I/M-R Information Technology

2014 total comp
$38,167
Base pay
$38,167
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,167
Hire date
2008-05-12

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
53268

Adrienne Coner is a Call Center Agent I at M-R Information Technology. Hired in 2008, they have about 6 years of service. 2014 total compensation came to $38,167.

Garnetta Anderson

Call Center Agent I/M-R Information Technology

2014 total comp
$38,080
Base pay
$38,080
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,080
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50046

Garnetta Anderson is a Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). 2014 total compensation came to $38,080.

Anita Mennello

Call Center Agent I/M-R Information Technology

2014 total comp
$38,069
Base pay
$38,069
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,069
Hire date
2006-08-28

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
61285

Anita Mennello holds the role of Call Center Agent I at M-R Information Technology. They have served since 2006 (about 8 years). In 2014, their total compensation was $38,069.

Brenda Mercado

Call Center Agent I/M-R Information Technology

2014 total comp
$37,967
Base pay
$37,967
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,967
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
61288

Brenda Mercado holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $37,967.

Kemi Streeter

Call Center Agent I/M-R Information Technology

2014 total comp
$37,960
Base pay
$37,960
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,960
Hire date
2006-05-08

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
65875

At M-R Information Technology, Kemi Streeter serves as a Call Center Agent I. Their tenure dates to 2006, about 8 years. Their 2014 pay totaled $37,960.

James Kroger

Call Center Agent I/M-R Information Technology

2014 total comp
$37,952
Base pay
$37,952
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,952
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59543

James Kroger is a Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). 2014 total compensation came to $37,952.

Donald Nolan

Call Center Agent I/M-R Information Technology

2014 total comp
$37,697
Base pay
$37,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,697
Hire date
2006-08-28

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
62268

At M-R Information Technology, Donald Nolan serves as a Call Center Agent I. Hired in 2006, they have about 8 years of service. Their 2014 pay totaled $37,697.

Anthony Anderson

Call Center Agent I/M-R Information Technology

2014 total comp
$37,549
Base pay
$37,549
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,549
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50027

At M-R Information Technology, Anthony Anderson serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $37,549.

Lauren Booker-Sharps

Call Center Agent I/M-R Information Technology

2014 total comp
$37,346
Base pay
$37,346
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,346
Hire date
2006-05-08

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
51225

Lauren Booker-Sharps is a Call Center Agent I at M-R Information Technology. Hired in 2006, they have about 8 years of service. 2014 total compensation came to $37,346.

Denise Fordham

Call Center Agent I/M-R Information Technology

2014 total comp
$37,276
Base pay
$37,276
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,276
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
55349

Denise Fordham holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2007, about 7 years. In 2014, their total compensation was $37,276.

Lynne Hellman

Call Center Agent I/M-R Information Technology

2014 total comp
$36,871
Base pay
$36,871
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,871
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57280

Lynne Hellman is a Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. 2014 total compensation came to $36,871.

Donshella Small

Call Center Agent I/M-R Information Technology

2014 total comp
$36,855
Base pay
$36,855
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,855
Hire date
2003-04-26

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
65133

Donshella Small works as a Call Center Agent I for M-R Information Technology. They have served since 2003 (about 11 years). Donshella earned $36,855 in 2014.