Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

42 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $46,498, below the department median of $55,278.

Employees: 42
Total payroll: $1.9M
Role median: $46,498
Agency median: $55,278
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$38,578$51,454+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 42 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In Bcit 311 Call Center, the median of $46,498 ranks #1 of 3.

Highest-paying departments for this role

M-R Information Technology (002)

$42,902 · 68

M-R Information Technology

$37,825 · 68

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

John Sills

Call Center Agent I/Bcit 311 Call Center

2021 total comp

$45,422

Base pay: $45,422
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,422
Hire date: 2012-12-10

Source-specific fields

Agencyid: A39
Annualsalary: 40843
Employee ID: 166086

John Sills holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 9 years. In 2021, their total compensation was $45,422.