City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
42 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $46,498, below the department median of $55,278.
What the records show
How total compensation varies among the 42 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 3 City of Baltimore departments. In Bcit 311 Call Center, the median of $46,498 ranks #1 of 3.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Wanda Wilkerson serves as a Call Center Agent I. Hired in 1998, they have about 23 years of service. Their 2021 pay totaled $51,098.
Call Center Agent I/Bcit 311 Call Center
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Andrea Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $50,974.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Marjorie Richardson serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $50,303.
Call Center Agent I/Bcit 311 Call Center
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Karen Kendall is a Call Center Agent I at Bcit 311 Call Center. They have served since 2003 (about 18 years). 2021 total compensation came to $50,008.
Call Center Agent I/Bcit 311 Call Center
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Dionne Scroggins is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $49,620.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam is a Call Center Agent I at Bcit 311 Call Center. Hired in 2003, they have about 18 years of service. 2021 total compensation came to $49,416.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tennille Gilliam serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $49,136.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 6 years. 2021 total compensation came to $48,922.
Call Center Agent I/Bcit 311 Call Center
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Jeardon Keith holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2002 (about 19 years). In 2021, their total compensation was $48,523.