City of Baltimore / Finance - Collections
Agency file
The Finance - Collections is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 117 employees with median total compensation of $51,676; the highest distinct record was $193,659.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 117 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($51,676) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $83,515 — more than 90% of the department; the 10th percentile earns $26,294. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $5.9M — | 119 — | $43,114 — |
| 2022 | $6.2M ▲ 5.3% | 136 ▲ 14.3% | $42,506 ▼ 1.4% |
| 2023 | $6.9M ▲ 9.9% | 138 ▲ 1.5% | $48,170 ▲ 13.3% |
| 2024 | $6.6M ▼ 3.8% | 125 ▼ 9.4% | $50,385 ▲ 4.6% |
| 2025 | $6.5M ▼ 1.2% | 117 ▼ 6.4% | $51,676 ▲ 2.6% |
Record list
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34253 - Collections Representative I/Finance - Collections
Source-specific fields
Hope Jackson is a 34253 - Collections Representative I at Finance - Collections. Their tenure dates to 2009, about 15 years. 2024 total compensation came to $47,220.
License Inspector II Collections/Finance - Collections
Source-specific fields
At Finance - Collections, Nasir Sample serves as a License Inspector II Collections. Their tenure dates to 2010, about 11 years. Their 2021 pay totaled $47,153.
Customer Care Analyst III/Finance - Collections
Source-specific fields
Roosevelt Paden holds the role of Customer Care Analyst III at Finance - Collections. Their tenure dates to 2024, about a year. In 2025, their total compensation was $47,138.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Twyla Mccallum is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2005, about 16 years. 2021 total compensation came to $46,951.
33213 - Office Support Specialist III/Finance - Collections
Source-specific fields
Morag Payne works as a 33213 - Office Support Specialist III for Finance - Collections. Hired in 2013, they have about 11 years of service. Morag earned $46,948 in 2024.
34253 - Collection Representative I/Finance - Collections
Source-specific fields
Addie Fuller is a 34253 - Collection Representative I at Finance - Collections. Hired in 2016, they have about 7 years of service. 2023 total compensation came to $46,913.
Office Support Specialist III/Finance - Collections
Source-specific fields
Natalie Henry is a Office Support Specialist III at Finance - Collections. They have served since 2016 (about 5 years). 2021 total compensation came to $46,908.
34253 - Collection Representative I/Finance - Collections
Source-specific fields
Hope Jackson is a 34253 - Collection Representative I at Finance - Collections. Their tenure dates to 2009, about 14 years. 2023 total compensation came to $46,878.
N/A/Finance - Collections
Source-specific fields
Joseph Gillespie holds the role of N/A at Finance - Collections. Hired in 2009, they have about 15 years of service. In 2024, their total compensation was $46,837.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Sharonica A Clifton holds the role of Customer Care Analyst II at Finance - Collections. They have served since 2005 (about 20 years). In 2025, their total compensation was $46,816.
Office Support Specialist III/Finance - Collections
Source-specific fields
At Finance - Collections, Lorraine Clark serves as a Office Support Specialist III. They have served since 2007 (about 14 years). Their 2021 pay totaled $46,738.
34212 - Cashier II/Finance - Collections
Source-specific fields
Lelani Booker-Jeffers works as a 34212 - Cashier II for Finance - Collections. Their tenure dates to 2005, about 17 years. Lelani earned $46,718 in 2022.
Collections Representative I/Finance - Collections
Source-specific fields
Alexis R Rivas is a Collections Representative I at Finance - Collections. Hired in 2016, they have about 9 years of service. 2025 total compensation came to $46,610.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Capri Bullock is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2019, about 6 years. 2025 total compensation came to $46,490.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Tonya M Thomas works as a Customer Care Analyst II for Finance - Collections. Hired in 2012, they have about 13 years of service. Tonya earned $46,436 in 2025.
33213 - Office Support Specialist III/Finance - Collections
Source-specific fields
Tonya Thomas holds the role of 33213 - Office Support Specialist III at Finance - Collections. Hired in 2012, they have about 12 years of service. In 2024, their total compensation was $46,393.
34211 - Cashier I/Finance - Collections
Source-specific fields
At Finance - Collections, Sharonica Clifton serves as a 34211 - Cashier I. They have served since 2005 (about 19 years). Their 2024 pay totaled $46,362.
Customer Care Analyst II/Finance - Collections
Source-specific fields
At Finance - Collections, Wallace Robertson serves as a Customer Care Analyst II. Their tenure dates to 2020, about 5 years. Their 2025 pay totaled $46,252.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Lakeisha Jones is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2022, about 3 years. 2025 total compensation came to $46,185.
34264 - Customer Care Analyst II/Finance - Collections
Source-specific fields
Kimberly Jones is a 34264 - Customer Care Analyst II at Finance - Collections. Their tenure dates to 2009, about 13 years. 2022 total compensation came to $46,141.
Customer Care Analyst III/Finance - Collections
Source-specific fields
Tieshia Taylor is a Customer Care Analyst III at Finance - Collections. Their tenure dates to 2024, about a year. 2025 total compensation came to $45,958.
Tax Transfer Clerk I/Finance - Collections
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La Austin works as a Tax Transfer Clerk I for Finance - Collections. They have served since 1998 (about 23 years). La earned $45,702 in 2021.
Cashier I/Finance - Collections
Source-specific fields
Christina Wilczynski holds the role of Cashier I at Finance - Collections. Their tenure dates to 1974, about 47 years. In 2021, their total compensation was $45,568.
Cashier Supervisor I/Finance - Collections
Source-specific fields
Michael A Robinson is a Cashier Supervisor I at Finance - Collections. Hired in 2000, they have about 25 years of service. 2025 total compensation came to $45,567.
Collection Representative II/Finance - Collections
Source-specific fields
Kelly Smallwood works as a Collection Representative II for Finance - Collections. Hired in 2008, they have about 13 years of service. Kelly earned $45,395 in 2021.
34253 - Collections Representative I/Finance - Collections
Source-specific fields
Alexis Rivas is a 34253 - Collections Representative I at Finance - Collections. Their tenure dates to 2016, about 8 years. 2024 total compensation came to $45,385.
Customer Care Analyst II/Finance - Collections
Source-specific fields
Kimberly Jones works as a Customer Care Analyst II for Finance - Collections. They have served since 2009 (about 12 years). Kimberly earned $45,383 in 2021.
Collection Representative I/Finance - Collections
Source-specific fields
Margaret Pratt holds the role of Collection Representative I at Finance - Collections. Their tenure dates to 2006, about 15 years. In 2021, their total compensation was $45,201.
34253 - Collections Representative I/Finance - Collections
Source-specific fields
At Finance - Collections, Ta' Lewis serves as a 34253 - Collections Representative I. Hired in 2020, they have about 4 years of service. Their 2024 pay totaled $45,014.
Cashier II/Finance - Collections
Source-specific fields
Lelani Booker-Jeffers holds the role of Cashier II at Finance - Collections. Their tenure dates to 2005, about 16 years. In 2021, their total compensation was $44,958.
33213 - Office Support Specialist III/Finance - Collections
Source-specific fields
Tarsha Carroll works as a 33213 - Office Support Specialist III for Finance - Collections. They have served since 2013 (about 9 years). Tarsha earned $44,848 in 2022.
34254 - Collections Representative II/Finance - Collections
Source-specific fields
Jasmine Barber works as a 34254 - Collections Representative II for Finance - Collections. They have served since 2021 (about 3 years). Jasmine earned $44,669 in 2024.
License Inspector Collection/Finance - Collections
Source-specific fields
At Finance - Collections, Charvette Roundtree serves as a License Inspector Collection. Hired in 2009, they have about 12 years of service. Their 2021 pay totaled $44,575.
Collections Representative II/Finance - Collections
Source-specific fields
Tiara Nelson is a Collections Representative II at Finance - Collections. Their tenure dates to 2022, about 3 years. 2025 total compensation came to $44,558.
Office Support Specialist III/Finance - Collections
Source-specific fields
Carol Barnett works as a Office Support Specialist III for Finance - Collections. They have served since 1987 (about 34 years). Carol earned $44,557 in 2021.
34253 - Collections Representative I/Finance - Collections
Source-specific fields
Wallace Robertson works as a 34253 - Collections Representative I for Finance - Collections. Their tenure dates to 2020, about 4 years. Wallace earned $44,533 in 2024.
33213 - Office Support Specialist III/Finance - Collections
Source-specific fields
At Finance - Collections, Capri Bullock serves as a 33213 - Office Support Specialist III. Their tenure dates to 2019, about 5 years. Their 2024 pay totaled $44,310.
Na/Finance - Collections
Source-specific fields
Natalie Henry holds the role of Na at Finance - Collections. Their tenure dates to 2018, about 5 years. In 2023, their total compensation was $44,046.
33213 - Office Support Specialist III/Finance - Collections
Source-specific fields
Ray Valley holds the role of 33213 - Office Support Specialist III at Finance - Collections. Their tenure dates to 2000, about 22 years. In 2022, their total compensation was $43,981.
Cashier I/Finance - Collections
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Annette D Wilson holds the role of Cashier I at Finance - Collections. They have served since 2017 (about 8 years). In 2025, their total compensation was $43,844.