City of Baltimore / Finance - Collections / Customer Care Analyst III
Job-title file
Collect and analyze data to inform decisions, produce reports, and identify trends.
26 employees hold this title in Finance - Collections. Median total compensation for the role is $56,731, above the department median of $51,676.
What the records show
How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Customer Care Analyst III is held in 4 City of Baltimore departments. In Finance - Collections, the median of $56,731 ranks #1 of 4.
Median total compensation for the Customer Care Analyst III role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Customer Care Analyst III/Finance - Collections
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Bridget Tionette Lawrence works as a Customer Care Analyst III for Finance - Collections. Their tenure dates to 1996, about 29 years. Bridget earned $71,404 in 2025.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Kimberly Ann Jones serves as a Customer Care Analyst III. Their tenure dates to 2009, about 16 years. Their 2025 pay totaled $69,948.
Customer Care Analyst III/Finance - Collections
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Ivry L Harris holds the role of Customer Care Analyst III at Finance - Collections. Their tenure dates to 1991, about 34 years. In 2025, their total compensation was $68,934.
Customer Care Analyst III/Finance - Collections
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Roann O Jennings holds the role of Customer Care Analyst III at Finance - Collections. Hired in 2019, they have about 6 years of service. In 2025, their total compensation was $67,791.
Customer Care Analyst III/Finance - Collections
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Lorraine E Clark is a Customer Care Analyst III at Finance - Collections. Hired in 2011, they have about 14 years of service. 2025 total compensation came to $67,674.
Customer Care Analyst III/Finance - Collections
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Mrs. Trena Serena Matthews works as a Customer Care Analyst III for Finance - Collections. Their tenure dates to 2008, about 17 years. Mrs. earned $67,027 in 2025.
Customer Care Analyst III/Finance - Collections
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Twyla R Mccallum is a Customer Care Analyst III at Finance - Collections. Their tenure dates to 2005, about 20 years. 2025 total compensation came to $66,726.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Sharon D Gill serves as a Customer Care Analyst III. Their tenure dates to 1998, about 27 years. Their 2025 pay totaled $66,296.
Customer Care Analyst III/Finance - Collections
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Teresa A Boone is a Customer Care Analyst III at Finance - Collections. They have served since 1994 (about 31 years). 2025 total compensation came to $64,531.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Lelani G Booker-Jeffers serves as a Customer Care Analyst III. They have served since 2005 (about 20 years). Their 2025 pay totaled $63,140.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Tarsha J Carroll serves as a Customer Care Analyst III. Their tenure dates to 2013, about 12 years. Their 2025 pay totaled $60,777.
Customer Care Analyst III/Finance - Collections
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Quionne' G Noble holds the role of Customer Care Analyst III at Finance - Collections. Their tenure dates to 2016, about 9 years. In 2025, their total compensation was $59,591.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Gabrielle Armstrong serves as a Customer Care Analyst III. Their tenure dates to 2011, about 14 years. Their 2025 pay totaled $57,831.
Customer Care Analyst III/Finance - Collections
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Kristen Conaway is a Customer Care Analyst III at Finance - Collections. Their tenure dates to 2020, about 5 years. 2025 total compensation came to $55,631.
Customer Care Analyst III/Finance - Collections
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Maria A Williams is a Customer Care Analyst III at Finance - Collections. Hired in 2015, they have about 10 years of service. 2025 total compensation came to $55,249.
Customer Care Analyst III/Finance - Collections
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Chainte T Brown holds the role of Customer Care Analyst III at Finance - Collections. They have served since 2001 (about 24 years). In 2025, their total compensation was $53,366.
Customer Care Analyst III/Finance - Collections
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Tonida Cooper works as a Customer Care Analyst III for Finance - Collections. Their tenure dates to 2023, about 2 years. Tonida earned $53,333 in 2025.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Hope D Jackson serves as a Customer Care Analyst III. They have served since 2009 (about 16 years). Their 2025 pay totaled $52,069.
Customer Care Analyst III/Finance - Collections
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Cynthia E Hill holds the role of Customer Care Analyst III at Finance - Collections. They have served since 2017 (about 8 years). In 2025, their total compensation was $51,513.
Customer Care Analyst III/Finance - Collections
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Micaya Jeffers works as a Customer Care Analyst III for Finance - Collections. Hired in 2021, they have about 4 years of service. Micaya earned $50,419 in 2025.
Customer Care Analyst III/Finance - Collections
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Victoria Lee Crosby holds the role of Customer Care Analyst III at Finance - Collections. Their tenure dates to 2019, about 6 years. In 2025, their total compensation was $49,915.
Customer Care Analyst III/Finance - Collections
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Tiffany Putty holds the role of Customer Care Analyst III at Finance - Collections. Hired in 2022, they have about 3 years of service. In 2025, their total compensation was $49,366.
Customer Care Analyst III/Finance - Collections
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At Finance - Collections, Kaylha Campbell serves as a Customer Care Analyst III. Their tenure dates to 2021, about 4 years. Their 2025 pay totaled $49,186.
Customer Care Analyst III/Finance - Collections
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Roosevelt Paden holds the role of Customer Care Analyst III at Finance - Collections. Their tenure dates to 2024, about a year. In 2025, their total compensation was $47,138.
Customer Care Analyst III/Finance - Collections
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Tieshia Taylor is a Customer Care Analyst III at Finance - Collections. Their tenure dates to 2024, about a year. 2025 total compensation came to $45,958.
Customer Care Analyst III/Finance - Collections
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Cheikhou Diouf works as a Customer Care Analyst III for Finance - Collections. They have served since 2022 (about 3 years). Cheikhou earned $42,634 in 2025.