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City of Baltimore / M-R Information Technology (002) / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in M-R Information Technology (002). Median total compensation for the role is $35,417, below the department median of $44,360.

Employees
11
Total payroll
$283.4K
Role median
$35,417
Agency median
$44,360
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,895$42,285+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 4 City of Baltimore departments. In M-R Information Technology (002), the median of $35,417 ranks #4 of 4.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Theresa Wharton Johnson

Call Center Agent I/M-R Information Technology (002)

2020 total comp
$38,288
Base pay
$38,288
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,288
Hire date
2018-03-26

Source-specific fields

Agencyid
A40
Annualsalary
35218
Employee ID
153710

Theresa Wharton Johnson holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2018, they have about 2 years of service. In 2020, their total compensation was $38,288.

Tia Diggs

Call Center Agent I/M-R Information Technology (002)

2020 total comp
$37,068
Base pay
$37,068
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,068
Hire date
2018-03-26

Source-specific fields

Agencyid
A40
Annualsalary
35218
Employee ID
141670

At M-R Information Technology (002), Tia Diggs serves as a Call Center Agent I. They have served since 2018 (about 2 years). Their 2020 pay totaled $37,068.