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City of Baltimore / Police Department / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

8 employees hold this title in Police Department. Median total compensation for the role is $39,458, below the department median of $118,854.

Employees
8
Total payroll
$283.1K
Role median
$39,458
Agency median
$118,854
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$17,297$49,569+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 8 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 4 City of Baltimore departments. In Police Department, the median of $39,458 ranks #3 of 4.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Same department

Other job titles in Police Department

Record list

Employees with this title

Page 1

Tammy Mccoy

Call Center Agent I/Police Department

2025 total comp
$50,541
Base pay
$50,541
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,541
Hire date
2023-07-17

Source-specific fields

Agencyid
A99
Annualsalary
41225
Employee ID
275714

Tammy Mccoy holds the role of Call Center Agent I at Police Department. They have served since 2023 (about 2 years). In 2025, their total compensation was $50,541.

Janel Guy

Call Center Agent I/Police Department

2025 total comp
$43,594
Base pay
$43,594
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,594
Hire date
2023-10-09

Source-specific fields

Agencyid
A99
Annualsalary
41225
Employee ID
269316

At Police Department, Janel Guy serves as a Call Center Agent I. They have served since 2023 (about 2 years). Their 2025 pay totaled $43,594.

Mia Theresa Bouknight

Call Center Agent I/Police Department

2025 total comp
$42,270
Base pay
$42,270
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,270
Hire date
2023-03-13

Source-specific fields

Agencyid
A99
Annualsalary
41225
Employee ID
272483

Mia Theresa Bouknight holds the role of Call Center Agent I at Police Department. They have served since 2023 (about 2 years). In 2025, their total compensation was $42,270.

Angela Smothers

Call Center Agent I/Police Department

2025 total comp
$40,244
Base pay
$40,244
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,244
Hire date
2024-07-01

Source-specific fields

Agencyid
A99
Annualsalary
39846
Employee ID
264573

At Police Department, Angela Smothers serves as a Call Center Agent I. They have served since 2024 (about a year). Their 2025 pay totaled $40,244.

Brian Harrison

Call Center Agent I/Police Department

2025 total comp
$38,673
Base pay
$38,673
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,673
Hire date
2024-07-01

Source-specific fields

Agencyid
A99
Annualsalary
39846
Employee ID
265426

At Police Department, Brian Harrison serves as a Call Center Agent I. Their tenure dates to 2024, about a year. Their 2025 pay totaled $38,673.

Gwendolyn Denise Irvin

Call Center Agent I/Police Department

2025 total comp
$31,915
Base pay
$31,915
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$31,915
Hire date
2024-08-26

Source-specific fields

Agencyid
A99
Annualsalary
39846
Employee ID
268657

Gwendolyn Denise Irvin is a Call Center Agent I at Police Department. Hired in 2024, they have about a year of service. 2025 total compensation came to $31,915.

Aiyna Bass

Call Center Agent I/Police Department

2025 total comp
$18,601
Base pay
$18,601
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$18,601
Hire date
2024-09-23

Source-specific fields

Agencyid
A99
Annualsalary
39846
Employee ID
264082

Aiyna Bass works as a Call Center Agent I for Police Department. Hired in 2024, they have about a year of service. Aiyna earned $18,601 in 2025.

Lynnette Curtis

Call Center Agent I/Police Department

2025 total comp
$17,297
Base pay
$17,297
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$17,297
Hire date
2024-12-30

Source-specific fields

Agencyid
A99
Annualsalary
39846
Employee ID
271868

Lynnette Curtis holds the role of Call Center Agent I at Police Department. Hired in 2024, they have about a year of service. In 2025, their total compensation was $17,297.