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City of Baltimore / M-R Information Technology (002) / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in M-R Information Technology (002). Median total compensation for the role is $35,417, below the department median of $44,360.

Employees
11
Total payroll
$283.4K
Role median
$35,417
Agency median
$44,360
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,895$42,285+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 4 City of Baltimore departments. In M-R Information Technology (002), the median of $35,417 ranks #4 of 4.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Malaysia Hawkins

Call Center Agent I/M-R Information Technology (002)

2020 total comp
$39,051
Base pay
$39,051
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,051
Hire date
2011-07-06

Source-specific fields

Agencyid
A40
Annualsalary
35218
Employee ID
144354

Malaysia Hawkins holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2011 (about 9 years). In 2020, their total compensation was $39,051.

Shanell Gorie

Call Center Agent I/M-R Information Technology (002)

2020 total comp
$38,903
Base pay
$38,903
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,903
Hire date
2018-03-26

Source-specific fields

Agencyid
A40
Annualsalary
35218
Employee ID
143423

Shanell Gorie is a Call Center Agent I at M-R Information Technology (002). Hired in 2018, they have about 2 years of service. 2020 total compensation came to $38,903.