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City of Baltimore / Public Works - Administration / 34263 - Customer Care Analyst I

Job-title file

34263 - Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

22 employees hold this title in Public Works - Administration. Median total compensation for the role is $33,050, below the department median of $80,131.

Employees
22
Total payroll
$568.4K
Role median
$33,050
Agency median
$80,131
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$1,297$56,878+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 22 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34263 - Customer Care Analyst I is held in 3 City of Baltimore departments. In Public Works - Administration, the median of $33,050 ranks #2 of 3.

Highest-paying departments for this role

Median total compensation for the 34263 - Customer Care Analyst I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Shanta Satterfield

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$57,658
Base pay
$57,658
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,658
Hire date
2017-01-17

Source-specific fields

Agencyid
A41
Annualsalary
43336
Employee ID
242819

Shanta Satterfield is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2017, about 6 years. 2023 total compensation came to $57,658.

Darnell Stokes

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$55,801
Base pay
$55,801
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,801
Hire date
2022-03-19

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
244040

Darnell Stokes is a 34263 - Customer Care Analyst I at Public Works - Administration. Hired in 2022, they have about a year of service. 2023 total compensation came to $55,801.

Joanne Douglas

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$47,854
Base pay
$47,854
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,854
Hire date
1995-09-25

Source-specific fields

Agencyid
A41
Annualsalary
48536.32
Employee ID
233575

Joanne Douglas holds the role of 34263 - Customer Care Analyst I at Public Works - Administration. They have served since 1995 (about 28 years). In 2023, their total compensation was $47,854.

Margaret Williams

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$44,971
Base pay
$44,971
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,971
Hire date
2018-08-11

Source-specific fields

Agencyid
A41
Annualsalary
43336
Employee ID
245909

At Public Works - Administration, Margaret Williams serves as a 34263 - Customer Care Analyst I. Their tenure dates to 2018, about 5 years. Their 2023 pay totaled $44,971.

Devin Patterson

34263 - Customer Care Analyst I/Public Works - Administration

2024 total comp
$43,929
Base pay
$43,929
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,929
Hire date
2020-09-05

Source-specific fields

Agencyid
A41
Annualsalary
41225
Employee ID
258471

Devin Patterson is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2020, about 4 years. 2024 total compensation came to $43,929.

Delta Hall

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$42,153
Base pay
$42,153
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,153
Hire date
2017-05-08

Source-specific fields

Agencyid
A41
Annualsalary
43336
Employee ID
235632

Delta Hall holds the role of 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2017, about 6 years. In 2023, their total compensation was $42,153.

Shaniera Hillman

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$39,129
Base pay
$39,129
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,129
Hire date
2019-04-22

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
236379

At Public Works - Administration, Shaniera Hillman serves as a 34263 - Customer Care Analyst I. Their tenure dates to 2019, about 4 years. Their 2023 pay totaled $39,129.

Tyshay Dyer

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$38,778
Base pay
$38,778
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,778
Hire date
2022-06-09

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
233731

At Public Works - Administration, Tyshay Dyer serves as a 34263 - Customer Care Analyst I. They have served since 2022 (about a year). Their 2023 pay totaled $38,778.

Travis Alston

34263 - Customer Care Analyst I/Public Works - Administration

2022 total comp
$38,719
Base pay
$38,719
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,719
Hire date
2018-10-06

Source-specific fields

Agencyid
A41
Annualsalary
42907
Employee ID
190725

Travis Alston holds the role of 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2018, about 4 years. In 2022, their total compensation was $38,719.

Jala Tucker

34263 - Customer Care Analyst I/Public Works - Administration

2022 total comp
$37,687
Base pay
$37,687
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,687
Hire date
2019-12-16

Source-specific fields

Agencyid
A41
Annualsalary
37737
Employee ID
209613

At Public Works - Administration, Jala Tucker serves as a 34263 - Customer Care Analyst I. They have served since 2019 (about 3 years). Their 2022 pay totaled $37,687.

Janine Gray

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$34,287
Base pay
$34,287
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$34,287
Hire date
2021-11-04

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
235274

Janine Gray holds the role of 34263 - Customer Care Analyst I at Public Works - Administration. Hired in 2021, they have about 2 years of service. In 2023, their total compensation was $34,287.

Nikiyah Miller

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$31,812
Base pay
$31,812
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$31,812
Hire date
2022-05-16

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
239986

Nikiyah Miller is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2022, about a year. 2023 total compensation came to $31,812.

Donn Bevins

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$22,578
Base pay
$22,578
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$22,578
Hire date
2022-11-12

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
230402

Donn Bevins is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2022, about a year. 2023 total compensation came to $22,578.

Sasha Lyles

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$8,732
Base pay
$8,732
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$8,732
Hire date
2022-12-08

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
238990

Sasha Lyles is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2022, about a year. 2023 total compensation came to $8,732.

Amarria Reaves

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$5,672
Base pay
$5,672
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$5,672
Hire date
2023-04-29

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
241917

Amarria Reaves is a 34263 - Customer Care Analyst I at Public Works - Administration. Hired in 2023, they have under a year of service. 2023 total compensation came to $5,672.

Angel Countess-White

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$5,560
Base pay
$5,560
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$5,560
Hire date
2023-04-29

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
232692

Angel Countess-White is a 34263 - Customer Care Analyst I at Public Works - Administration. Hired in 2023, they have under a year of service. 2023 total compensation came to $5,560.

Courtney Glenn

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$3,528
Base pay
$3,528
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$3,528
Hire date
2023-05-13

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
235023

At Public Works - Administration, Courtney Glenn serves as a 34263 - Customer Care Analyst I. Their tenure dates to 2023, under a year. Their 2023 pay totaled $3,528.

Joshua Attias

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$2,831
Base pay
$2,831
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$2,831
Hire date
2023-05-27

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
229749

Joshua Attias holds the role of 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2023, under a year. In 2023, their total compensation was $2,831.

Jaelyn Travis

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$2,645
Base pay
$2,645
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$2,645
Hire date
2023-05-27

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
244794

Jaelyn Travis is a 34263 - Customer Care Analyst I at Public Works - Administration. They have served since 2023 (under a year). 2023 total compensation came to $2,645.

Gary Davis

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$1,402
Base pay
$1,402
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,402
Hire date
2023-06-10

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
233114

Gary Davis is a 34263 - Customer Care Analyst I at Public Works - Administration. Their tenure dates to 2023, under a year. 2023 total compensation came to $1,402.

Charles Jones

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$1,366
Base pay
$1,366
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,366
Hire date
2023-06-10

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
237646

At Public Works - Administration, Charles Jones serves as a 34263 - Customer Care Analyst I. They have served since 2023 (under a year). Their 2023 pay totaled $1,366.

Tatyanna Morton

34263 - Customer Care Analyst I/Public Works - Administration

2023 total comp
$1,297
Base pay
$1,297
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,297
Hire date
2023-06-10

Source-specific fields

Agencyid
A41
Annualsalary
36839
Employee ID
240328

At Public Works - Administration, Tatyanna Morton serves as a 34263 - Customer Care Analyst I. Hired in 2023, they have under a year of service. Their 2023 pay totaled $1,297.