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City of Baltimore / Public Works - Administration / 34264 - Customer Care Analyst II

Job-title file

34264 - Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

18 employees hold this title in Public Works - Administration. Median total compensation for the role is $51,947, below the department median of $80,131.

Employees
18
Total payroll
$870.9K
Role median
$51,947
Agency median
$80,131
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$4,063$73,592+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 18 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34264 - Customer Care Analyst II is held in 4 City of Baltimore departments. In Public Works - Administration, the median of $51,947 ranks #2 of 4.

Highest-paying departments for this role

Median total compensation for the 34264 - Customer Care Analyst II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Genevieve Harrell

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$75,864
Base pay
$75,864
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$75,864
Hire date
1998-10-05

Source-specific fields

Agencyid
A41
Annualsalary
50543.3
Employee ID
235833

Genevieve Harrell holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. They have served since 1998 (about 25 years). In 2023, their total compensation was $75,864.

Carleita James

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$69,181
Base pay
$69,181
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$69,181
Hire date
2018-08-25

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
237104

Carleita James works as a 34264 - Customer Care Analyst II for Public Works - Administration. Their tenure dates to 2018, about 5 years. Carleita earned $69,181 in 2023.

Sonya Grant

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$59,940
Base pay
$59,940
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,940
Hire date
2014-09-15

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
235239

Sonya Grant is a 34264 - Customer Care Analyst II at Public Works - Administration. Their tenure dates to 2014, about 9 years. 2023 total compensation came to $59,940.

Hilda Marshall

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$59,481
Base pay
$59,481
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,481
Hire date
2014-08-07

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
239220

Hilda Marshall holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. Hired in 2014, they have about 9 years of service. In 2023, their total compensation was $59,481.

Brittany Cypress

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$58,227
Base pay
$58,227
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,227
Hire date
2018-05-19

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
232963

Brittany Cypress works as a 34264 - Customer Care Analyst II for Public Works - Administration. They have served since 2018 (about 5 years). Brittany earned $58,227 in 2023.

Shantel Boykin

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$56,953
Base pay
$56,953
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,953
Hire date
2018-10-06

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
230811

At Public Works - Administration, Shantel Boykin serves as a 34264 - Customer Care Analyst II. They have served since 2018 (about 5 years). Their 2023 pay totaled $56,953.

Rochelle Mcduffie

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$56,941
Base pay
$56,941
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,941
Hire date
2006-09-25

Source-specific fields

Agencyid
A41
Annualsalary
49152.2
Employee ID
239595

Rochelle Mcduffie is a 34264 - Customer Care Analyst II at Public Works - Administration. Hired in 2006, they have about 17 years of service. 2023 total compensation came to $56,941.

Danielle Hoggard

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$54,822
Base pay
$54,822
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,822
Hire date
2018-07-14

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
236459

Danielle Hoggard holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. Their tenure dates to 2018, about 5 years. In 2023, their total compensation was $54,822.

Tiesha Coleman

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$52,301
Base pay
$52,301
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,301
Hire date
2015-12-19

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
232420

Tiesha Coleman works as a 34264 - Customer Care Analyst II for Public Works - Administration. Hired in 2015, they have about 8 years of service. Tiesha earned $52,301 in 2023.

Tiara Mccullegan

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$51,593
Base pay
$51,593
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,593
Hire date
2016-09-24

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
239543

Tiara Mccullegan works as a 34264 - Customer Care Analyst II for Public Works - Administration. They have served since 2016 (about 7 years). Tiara earned $51,593 in 2023.

Beverly Lasan

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$51,125
Base pay
$51,125
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,125
Hire date
2017-01-30

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
238409

Beverly Lasan holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. They have served since 2017 (about 6 years). In 2023, their total compensation was $51,125.

Justin Hamlet

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$48,813
Base pay
$48,813
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,813
Hire date
2016-09-24

Source-specific fields

Agencyid
A41
Annualsalary
46370
Employee ID
235702

Justin Hamlet is a 34264 - Customer Care Analyst II at Public Works - Administration. They have served since 2016 (about 7 years). 2023 total compensation came to $48,813.

Tamika Brooks

34264 - Customer Care Analyst II/Public Works - Administration

2022 total comp
$44,540
Base pay
$44,540
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,540
Hire date
2018-09-08

Source-specific fields

Agencyid
A41
Annualsalary
45911
Employee ID
192661

Tamika Brooks works as a 34264 - Customer Care Analyst II for Public Works - Administration. They have served since 2018 (about 4 years). Tamika earned $44,540 in 2022.

Auriel West

34264 - Customer Care Analyst II/Public Works - Administration

2022 total comp
$43,805
Base pay
$43,805
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,805
Hire date
2018-09-22

Source-specific fields

Agencyid
A41
Annualsalary
45911
Employee ID
210478

Auriel West holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. Hired in 2018, they have about 4 years of service. In 2022, their total compensation was $43,805.

Sanvetta Cornish

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$35,516
Base pay
$35,516
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,516
Hire date
2018-06-30

Source-specific fields

Agencyid
A41
Annualsalary
45911
Employee ID
232650

Sanvetta Cornish holds the role of 34264 - Customer Care Analyst II at Public Works - Administration. Their tenure dates to 2018, about 5 years. In 2023, their total compensation was $35,516.

Shameka Bland

34264 - Customer Care Analyst II/Public Works - Administration

2024 total comp
$24,013
Base pay
$24,013
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$24,013
Hire date
2024-05-13

Source-specific fields

Agencyid
A41
Annualsalary
49352
Employee ID
247900

At Public Works - Administration, Shameka Bland serves as a 34264 - Customer Care Analyst II. Hired in 2024, they have under a year of service. Their 2024 pay totaled $24,013.

Charles Smith

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$23,750
Base pay
$23,750
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$23,750
Hire date
2022-11-12

Source-specific fields

Agencyid
A41
Annualsalary
39202
Employee ID
243494

At Public Works - Administration, Charles Smith serves as a 34264 - Customer Care Analyst II. Hired in 2022, they have about a year of service. Their 2023 pay totaled $23,750.

Monica Jones

34264 - Customer Care Analyst II/Public Works - Administration

2023 total comp
$4,063
Base pay
$4,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,063
Hire date
2023-05-13

Source-specific fields

Agencyid
A41
Annualsalary
39202
Employee ID
237748

Monica Jones is a 34264 - Customer Care Analyst II at Public Works - Administration. Hired in 2023, they have under a year of service. 2023 total compensation came to $4,063.