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City of Baltimore / Public Works - Water & Waste Water / 34263 - Customer Care Analyst I

Job-title file

34263 - Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

8 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $45,749, below the department median of $76,741.

Employees
8
Total payroll
$260.6K
Role median
$45,749
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$4,077$50,125+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 8 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34263 - Customer Care Analyst I is held in 3 City of Baltimore departments. In Public Works - Water & Waste Water, the median of $45,749 ranks #1 of 3.

Highest-paying departments for this role

Median total compensation for the 34263 - Customer Care Analyst I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Kevin Mabrey

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$50,445
Base pay
$50,445
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,445
Hire date
2008-05-12

Source-specific fields

Agencyid
A50
Annualsalary
45936.16
Employee ID
239017

Kevin Mabrey holds the role of 34263 - Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2008 (about 15 years). In 2023, their total compensation was $50,445.

Jermonni Deal

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$48,154
Base pay
$48,154
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,154
Hire date
2014-05-29

Source-specific fields

Agencyid
A50
Annualsalary
43336
Employee ID
233227

At Public Works - Water & Waste Water, Jermonni Deal serves as a 34263 - Customer Care Analyst I. Hired in 2014, they have about 9 years of service. Their 2023 pay totaled $48,154.

James Capehart

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$47,540
Base pay
$47,540
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,540
Hire date
2011-10-06

Source-specific fields

Agencyid
A50
Annualsalary
44636.08
Employee ID
231774

James Capehart holds the role of 34263 - Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2011, they have about 12 years of service. In 2023, their total compensation was $47,540.

Denise Robinson

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$47,187
Base pay
$47,187
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,187
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
43336
Employee ID
242324

Denise Robinson holds the role of 34263 - Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2016 (about 7 years). In 2023, their total compensation was $47,187.

Casandra Calloway

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$44,312
Base pay
$44,312
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,312
Hire date
2017-01-30

Source-specific fields

Agencyid
A50
Annualsalary
43336
Employee ID
231698

Casandra Calloway is a 34263 - Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2017, about 6 years. 2023 total compensation came to $44,312.

Derrick Booze

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2022 total comp
$9,540
Base pay
$9,540
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,540
Hire date
2022-03-19

Source-specific fields

Agencyid
A50
Annualsalary
36474
Employee ID
192220

Derrick Booze works as a 34263 - Customer Care Analyst I for Public Works - Water & Waste Water. They have served since 2022 (under a year). Derrick earned $9,540 in 2022.

Darnell Stokes

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2022 total comp
$9,353
Base pay
$9,353
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,353
Hire date
2022-03-19

Source-specific fields

Agencyid
A50
Annualsalary
36474
Employee ID
208601

Darnell Stokes works as a 34263 - Customer Care Analyst I for Public Works - Water & Waste Water. They have served since 2022 (under a year). Darnell earned $9,353 in 2022.

Toby Spokes

34263 - Customer Care Analyst I/Public Works - Water & Waste Water

2023 total comp
$4,077
Base pay
$4,077
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,077
Hire date
2023-05-13

Source-specific fields

Agencyid
A50
Annualsalary
36839
Employee ID
243840

Toby Spokes holds the role of 34263 - Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2023 (under a year). In 2023, their total compensation was $4,077.