Customer Service Rep(A)

Across all employers in the Boston-Cambridge-Newton, MA-NH area, the median wage for Customer Service Representatives — about 37,780 people — is $49,920. Transportation pays a median base salary of $44,067 for this role, 12% below that figure — about the 30th percentile of local pay for the occupation.

Computed over the 10 of 11 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Transportation is $45,316, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Customer Service Rep(A) is held in 3 City of Boston departments. In Transportation, the median of $45,316 ranks #2 of 3.

This role is reported in 8 jurisdictions. In City of Boston, the median of $48,966 ranks #3 of 8. See Customer Service Representative across all of City of Boston →