City of Charlotte / Charlotte Water Customer Srv / Utilities Customer Service Specialist

Job-title file

Utilities Customer Service Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

10 employees hold this title in Charlotte Water Customer Srv. Median total compensation for the role is $64,584, above the department median of $57,034.

Employees: 10
Total payroll: $642.1K
Role median: $64,584
Agency median: $57,034
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$59,363$66,785+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 10 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Clary Garcia Pineda

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$66,830

Sub-department: Cltwt
Base pay: $66,830
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,830
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 66830.4
Quarter: 2
Record ID: 6,068
Year: 2,026

Clary Garcia Pineda is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $66,830.

Tonja White

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$66,581

Sub-department: Cltwt
Base pay: $66,581
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,581
Hourly rate: $32
Employment type: Full-Time

Source-specific fields

Annual Rt: 66580.8
Quarter: 2
Record ID: 6,097
Year: 2,026

Tonja White holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $66,581.

Deondra Hagans

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,730

Sub-department: Cltwt
Base pay: $64,730
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,730
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64729.6
Quarter: 2
Record ID: 6,456
Year: 2,026

Deondra Hagans is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $64,730.

Nahshun Sifford

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: Cltwt
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,478
Year: 2,026

Nahshun Sifford holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $64,584.

Samuel Smith

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: Cltwt
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,479
Year: 2,026

Samuel Smith holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $64,584.

Febee Martin

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: Cltwt
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,476
Year: 2,026

Febee Martin works as a Utilities Customer Service Specialist for Charlotte Water Customer Srv within Cltwt. Their status is full-time. Febee earned $64,584 in 2026.

Margarett Young

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,126

Sub-department: Cltwt
Base pay: $64,126
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,126
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64126.4
Quarter: 2
Record ID: 6,514
Year: 2,026

Margarett Young is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $64,126.

Samuel Relyea

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$63,357

Sub-department: Cltwt
Base pay: $63,357
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,357
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Annual Rt: 63356.8
Quarter: 2
Record ID: 6,655
Year: 2,026

Samuel Relyea works as a Utilities Customer Service Specialist for Charlotte Water Customer Srv within Cltwt. Their status is full-time. Samuel earned $63,357 in 2026.

Desire Thomas

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$63,357

Sub-department: Cltwt
Base pay: $63,357
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,357
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Annual Rt: 63356.8
Quarter: 2
Record ID: 6,657
Year: 2,026

Desire Thomas is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $63,357.

Renee Francis

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$59,363

Sub-department: Cltwt
Base pay: $59,363
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,363
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59363.2
Quarter: 2
Record ID: 7,211
Year: 2,026

Renee Francis holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $59,363.