City of Charlotte / Charlotte Water Customer Srv / Utilities Customer Service Specialist

Job-title file

Utilities Customer Service Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

10 employees hold this title in Charlotte Water Customer Srv. Median total compensation for the role is $64,584, above the department median of $57,034.

Employees: 10
Role median: $64,584
Agency median: $57,034
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$59,363$66,785+

How total compensation varies among the 10 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Clary Garcia Pineda

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$66,830

Sub-department: CLTWT
Base pay: $66,830
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,830
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 66830.4
Quarter: 2
Record ID: 6,068
Year: 2,026

Clary Garcia Pineda is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $66,830.

Tonja White

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$66,581

Sub-department: CLTWT
Base pay: $66,581
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,581
Hourly rate: $32
Employment type: Full-Time

Source-specific fields

Annual Rt: 66580.8
Quarter: 2
Record ID: 6,097
Year: 2,026

Tonja White holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $66,581.

Deondra Hagans

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,730

Sub-department: CLTWT
Base pay: $64,730
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,730
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64729.6
Quarter: 2
Record ID: 6,456
Year: 2,026

Deondra Hagans is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $64,730.

Febee Martin

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: CLTWT
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,476
Year: 2,026

Febee Martin works as a Utilities Customer Service Specialist for Charlotte Water Customer Srv within Cltwt. Their status is full-time. Febee earned $64,584 in 2026.

Nahshun Sifford

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: CLTWT
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,478
Year: 2,026

Nahshun Sifford holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $64,584.

Samuel Smith

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,584

Sub-department: CLTWT
Base pay: $64,584
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,584
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64584.0
Quarter: 2
Record ID: 6,479
Year: 2,026

Samuel Smith holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $64,584.

Margarett Young

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$64,126

Sub-department: CLTWT
Base pay: $64,126
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,126
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64126.4
Quarter: 2
Record ID: 6,514
Year: 2,026

Margarett Young is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $64,126.

Samuel Relyea

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$63,357

Sub-department: CLTWT
Base pay: $63,357
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,357
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Annual Rt: 63356.8
Quarter: 2
Record ID: 6,655
Year: 2,026

Samuel Relyea works as a Utilities Customer Service Specialist for Charlotte Water Customer Srv within Cltwt. Their status is full-time. Samuel earned $63,357 in 2026.

Desire Thomas

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$63,357

Sub-department: CLTWT
Base pay: $63,357
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,357
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Annual Rt: 63356.8
Quarter: 2
Record ID: 6,657
Year: 2,026

Desire Thomas is a Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. They work full-time. 2026 total compensation came to $63,357.

Renee Francis

Utilities Customer Service Specialist/Charlotte Water Customer Srv

2026 total comp

$59,363

Sub-department: CLTWT
Base pay: $59,363
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,363
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59363.2
Quarter: 2
Record ID: 7,211
Year: 2,026

Renee Francis holds the role of Utilities Customer Service Specialist at Charlotte Water Customer Srv within Cltwt. Their status is full-time. In 2026, their total compensation was $59,363.