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District of Columbia / Mpd / Customer Service Representative

Job-title file

Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

26 employees hold this title in Mpd. Median total compensation for the role is $69,117, below the department median of $106,928.

Employees
26
Total payroll
$1.7M
Role median
$69,117
Agency median
$106,928
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$46,437$72,721+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond District of Columbia

This role is reported in 8 jurisdictions. In District of Columbia, the median of $52,909 ranks #2 of 8. See Customer Service Representative across all of District of Columbia

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Texas
$42,920 · 1,477
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Jada Vereene

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2015/05/18
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
28,704

Jada Vereene is a Customer Service Representative at Mpd. Hired in 2015, they have about 9 years of service. 2024 total compensation came to $72,721. They are classified at grade 08.

Kimberly Taylor

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
1988/03/27
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
29,799

Kimberly Taylor works as a Customer Service Representative for Mpd. Hired in 1988, they have about 36 years of service. Kimberly earned $72,721 in 2024. Their pay grade is 08.

Nikeya Bennett

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2008/07/07
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
30,222

Nikeya Bennett works as a Customer Service Representative for Mpd. Their tenure dates to 2008, about 16 years. Nikeya earned $72,721 in 2024. Their pay grade is 08.

Lashawn Blackwell

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2005/09/06
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
30,693

Lashawn Blackwell works as a Customer Service Representative for Mpd. Hired in 2005, they have about 19 years of service. Lashawn earned $72,721 in 2024. Their pay grade is 08.

Miya Anderson

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2014/08/25
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
30,305

Miya Anderson works as a Customer Service Representative for Mpd. Their tenure dates to 2014, about 10 years. Miya earned $72,721 in 2024. Their pay grade is 08.

Karen Ervin

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
1998/04/13
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
29,756

Karen Ervin is a Customer Service Representative at Mpd. They have served since 1998 (about 26 years). 2024 total compensation came to $72,721. They are classified at grade 08.

Pamela Vinson

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
1990/04/09
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
29,973

Pamela Vinson works as a Customer Service Representative for Mpd. They have served since 1990 (about 34 years). Pamela earned $72,721 in 2024. Their pay grade is 08.

Elford Lawrence

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2005/09/06
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
29,308

At Mpd, Elford Lawrence serves as a Customer Service Representative. Their tenure dates to 2005, about 19 years. Their 2024 pay totaled $72,721. They are classified at grade 08.

Debby Hilliard

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
1999/02/18
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
29,046

Debby Hilliard works as a Customer Service Representative for Mpd. Their tenure dates to 1999, about 25 years. Debby earned $72,721 in 2024. Their pay grade is 08.

Norman Arrington

Customer Service Representative/Mpd

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2005/08/22
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
30,166

Norman Arrington works as a Customer Service Representative for Mpd. They have served since 2005 (about 19 years). Norman earned $72,721 in 2024. Their pay grade is 08.