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District of Columbia / Osse DOT / Customer Service Manager

Job-title file

Customer Service Manager

Lead staff and operations — set priorities, allocate resources, and oversee program delivery.

1 employee holds this title in Osse DOT. Median total compensation for the role is $102,642, above the department median of $31.

Employees
1
Total payroll
$102.6K
Role median
$102,642
Agency median
$31
Comparison
Above

Compare departments

This role across District of Columbia

Customer Service Manager is held in 4 District of Columbia departments. In Osse DOT, the median of $102,642 ranks #2 of 4.

Highest-paying departments for this role

Hbx
$153,226 · 1
DPW
$91,074 · 2
Oah
$88,001 · 1

Median total compensation for the Customer Service Manager role in other District of Columbiadepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Manager beyond District of Columbia

This role is reported in 2 jurisdictions. In District of Columbia, the median of $95,615 ranks #1 of 2. See Customer Service Manager across all of District of Columbia

Highest-paying jurisdictions for this role

Missouri
$44,496 · 103

Median total compensation for comparable Customer Service Manager roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Shaneika Webb

Customer Service Manager/Osse DOT

2024 total comp
$102,642
Base pay
$0
Overtime
$0
Other pay
$102,642
Benefits
$0
Total compensation
$102,642
Hire date
2011/10/24
Pay grade
12

Source-specific fields

Appointment Type
Management Supervisory Service - Regular
Record ID
37,261

Shaneika Webb holds the role of Customer Service Manager at Osse DOT. Their tenure dates to 2011, about 13 years. In 2024, their total compensation was $102,642. Their pay grade is 12.