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District of Columbia / Ouc / Customer Service Representative

Job-title file

Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

36 employees hold this title in Ouc. Median total compensation for the role is $49,673, below the department median of $74,599.

Employees
36
Total payroll
$1.9M
Role median
$49,673
Agency median
$74,599
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$46,437$72,721+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 36 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond District of Columbia

This role is reported in 8 jurisdictions. In District of Columbia, the median of $52,909 ranks #2 of 8. See Customer Service Representative across all of District of Columbia

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Texas
$42,920 · 1,477
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Shadonna Zackery

Customer Service Representative/Ouc

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
1994/06/22
Pay grade
08

Source-specific fields

Appointment Type
Management Supervisory Service - Regular
Record ID
37,662

At Ouc, Shadonna Zackery serves as a Customer Service Representative. Hired in 1994, they have about 30 years of service. Their 2024 pay totaled $72,721. They are classified at grade 08.

Spozmai Sarwar

Customer Service Representative/Ouc

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2005/01/12
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
36,962

Spozmai Sarwar is a Customer Service Representative at Ouc. They have served since 2005 (about 19 years). 2024 total compensation came to $72,721. They are classified at grade 08.

Michelle Enoch

Customer Service Representative/Ouc

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2003/06/16
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
36,906

Michelle Enoch holds the role of Customer Service Representative at Ouc. Hired in 2003, they have about 21 years of service. In 2024, their total compensation was $72,721. Their pay grade is 08.

Doreen Carr

Customer Service Representative/Ouc

2024 total comp
$72,721
Base pay
$0
Overtime
$0
Other pay
$72,721
Benefits
$0
Total compensation
$72,721
Hire date
2004/11/01
Pay grade
08

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
36,680

Doreen Carr works as a Customer Service Representative for Ouc. Hired in 2004, they have about 20 years of service. Doreen earned $72,721 in 2024. Their pay grade is 08.