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Metro Nashville / W&S Phone Center Key / Utility Customer Care Agent 1

Job-title file

Utility Customer Care Agent 1

Carry out the duties of this position in support of the agency's public mission.

26 employees hold this title in W&S Phone Center Key. Median total compensation for the role is $37,956, below the department median of $41,328.

Employees
26
Total payroll
$726.2K
Role median
$37,956
Agency median
$41,328
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$1,527$49,404+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

Utility Customer Care Agent 1 is held in 6 Metro Nashville departments. In W&S Phone Center Key, the median of $37,956 ranks #3 of 6.

Highest-paying departments for this role

Median total compensation for the Utility Customer Care Agent 1 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Mary Wyatt

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$50,156
Base pay
$49,221
Overtime
$0
Other pay
$935
Benefits
$0
Total compensation
$50,156

Source-specific fields

Record ID
303,228
Total Pay
$50,156

Mary Wyatt holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $50,156.

Romondia Hardison

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,652
Base pay
$48,542
Overtime
$0
Other pay
$110
Benefits
$0
Total compensation
$48,652

Source-specific fields

Record ID
285,059
Total Pay
$48,652

At W&S Phone Center Key, Romondia Hardison serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $48,652.

Jonelle Lewis

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,542
Base pay
$48,542
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,542

Source-specific fields

Record ID
289,139
Total Pay
$48,542

At W&S Phone Center Key, Jonelle Lewis serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $48,542.

Brittany Moore

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,169
Base pay
$48,169
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,169

Source-specific fields

Record ID
293,747
Total Pay
$48,169

Brittany Moore holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $48,169.

Morgan Turner

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$47,696
Base pay
$47,696
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,696

Source-specific fields

Record ID
301,411
Total Pay
$47,696

Morgan Turner is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $47,696.

Rontae Dowdy

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$46,572
Base pay
$46,572
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,572

Source-specific fields

Record ID
281,505
Total Pay
$46,572

Rontae Dowdy holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $46,572.

Lakeisha Steele

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$46,570
Base pay
$46,570
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,570

Source-specific fields

Record ID
298,655
Total Pay
$46,570

Lakeisha Steele holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $46,570.

Sherilyn Turner

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$45,614
Base pay
$45,614
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,614

Source-specific fields

Record ID
301,459
Total Pay
$45,614

Sherilyn Turner is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $45,614.

Amanda Ward

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$44,637
Base pay
$44,637
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,637

Source-specific fields

Record ID
302,345
Total Pay
$44,637

Amanda Ward is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $44,637.

Jeffrey Houghton

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$43,680
Base pay
$43,409
Overtime
$272
Other pay
$0
Benefits
$0
Total compensation
$43,680

Source-specific fields

Record ID
285,332
Total Pay
$43,680

Jeffrey Houghton is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $43,680.

Neida Bernabe Garcia

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$42,426
Base pay
$42,426
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,426

Source-specific fields

Record ID
273,812
Total Pay
$42,426

Neida Bernabe Garcia holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $42,426.

Sherrie Falls

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$40,231
Base pay
$40,231
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,231

Source-specific fields

Record ID
280,338
Total Pay
$40,231

Sherrie Falls is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $40,231.

Regina Ray

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$39,710
Base pay
$39,710
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,710

Source-specific fields

Record ID
295,238
Total Pay
$39,710

Regina Ray works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Regina earned $39,710 in 2025.

Robbin Fulton

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$36,202
Base pay
$36,202
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,202

Source-specific fields

Record ID
281,669
Total Pay
$36,202

Robbin Fulton works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Robbin earned $36,202 in 2025.

Breahna Phillips

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$31,395
Base pay
$31,391
Overtime
$0
Other pay
$4
Benefits
$0
Total compensation
$31,395

Source-specific fields

Record ID
295,733
Total Pay
$31,395

Breahna Phillips is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $31,395.

Stephanie Parker

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$16,252
Base pay
$16,252
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$16,252

Source-specific fields

Record ID
293,037
Total Pay
$16,252

At W&S Phone Center Key, Stephanie Parker serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $16,252.

Faye Greer

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$15,801
Base pay
$15,801
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$15,801

Source-specific fields

Record ID
283,926
Total Pay
$15,801

Faye Greer is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $15,801.

Pebbles Benford

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$14,941
Base pay
$14,941
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$14,941

Source-specific fields

Record ID
273,709
Total Pay
$14,941

Pebbles Benford is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $14,941.

Holly Alexander

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$7,206
Base pay
$7,206
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$7,206

Source-specific fields

Record ID
273,024
Total Pay
$7,206

At W&S Phone Center Key, Holly Alexander serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $7,206.

Carlisha Hayden

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
283,800
Total Pay
$1,697

Carlisha Hayden is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Ebonie Jenkins

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
286,652
Total Pay
$1,697

Ebonie Jenkins is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Gilberto Ortiz

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
292,655
Total Pay
$1,697

At W&S Phone Center Key, Gilberto Ortiz serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $1,697.

Diana Reyes Alvarenga

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
295,496
Total Pay
$1,697

Diana Reyes Alvarenga holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $1,697.

Oniya Vaughn

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
302,332
Total Pay
$1,697

Oniya Vaughn is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Gracie Doss

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
281,206
Total Pay
$1,697

Gracie Doss works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Gracie earned $1,697 in 2025.

Teresa Parker

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,527
Base pay
$1,527
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,527

Source-specific fields

Record ID
293,039
Total Pay
$1,527

Teresa Parker works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Teresa earned $1,527 in 2025.