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Metro Nashville / W&S Phone Center Key / Service Representative 2

Job-title file

Service Representative 2

Carry out the duties of this position in support of the agency's public mission.

29 employees hold this title in W&S Phone Center Key. Median total compensation for the role is $21,170, below the department median of $41,328.

Employees
29
Total payroll
$651.3K
Role median
$21,170
Agency median
$41,328
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$1,326$52,028+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 29 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

Service Representative 2 is held in 7 Metro Nashville departments. In W&S Phone Center Key, the median of $21,170 ranks #7 of 7.

Highest-paying departments for this role

Median total compensation for the Service Representative 2 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Tonya Phillips

Service Representative 2/W&S Phone Center Key

2021 total comp
$59,309
Base pay
$38,113
Overtime
$19,138
Other pay
$2,057
Benefits
$0
Total compensation
$59,309

Source-specific fields

Record ID
181,572
Total Pay
$59,309

Tonya Phillips works as a Service Representative 2 for W&S Phone Center Key. Tonya earned $59,309 in 2021.

Shirl Davis

Service Representative 2/W&S Phone Center Key

2021 total comp
$46,308
Base pay
$42,537
Overtime
$2,532
Other pay
$1,239
Benefits
$0
Total compensation
$46,308

Source-specific fields

Record ID
181,550
Total Pay
$46,308

Shirl Davis works as a Service Representative 2 for W&S Phone Center Key. Shirl earned $46,308 in 2021.

John Frazier Iv

Service Representative 2/W&S Phone Center Key

2019 total comp
$42,935
Base pay
$42,110
Overtime
$0
Other pay
$825
Benefits
$0
Total compensation
$42,935

Source-specific fields

Record ID
125,995
Total Pay
$42,935

At W&S Phone Center Key, John Frazier Iv serves as a Service Representative 2. Their 2019 pay totaled $42,935.

Susan Snyder

Service Representative 2/W&S Phone Center Key

2020 total comp
$41,535
Base pay
$27,502
Overtime
$12,101
Other pay
$1,931
Benefits
$0
Total compensation
$41,535

Source-specific fields

Record ID
152,065
Total Pay
$41,535

Susan Snyder works as a Service Representative 2 for W&S Phone Center Key. Susan earned $41,535 in 2020.

Condra Stephens

Service Representative 2/W&S Phone Center Key

2017 total comp
$38,530
Base pay
$37,068
Overtime
$1,461
Other pay
$0
Benefits
$0
Total compensation
$38,530

Source-specific fields

Record ID
74,478
Total Pay
$38,530

Condra Stephens is a Service Representative 2 at W&S Phone Center Key. 2017 total compensation came to $38,530.

Daniel Southall

Service Representative 2/W&S Phone Center Key

2021 total comp
$38,528
Base pay
$34,565
Overtime
$3,611
Other pay
$352
Benefits
$0
Total compensation
$38,528

Source-specific fields

Record ID
181,587
Total Pay
$38,528

Daniel Southall holds the role of Service Representative 2 at W&S Phone Center Key. In 2021, their total compensation was $38,528.

Daniel Southall Jr

Service Representative 2/W&S Phone Center Key

2019 total comp
$37,373
Base pay
$35,402
Overtime
$1,904
Other pay
$66
Benefits
$0
Total compensation
$37,373

Source-specific fields

Record ID
126,009
Total Pay
$37,373

Daniel Southall Jr holds the role of Service Representative 2 at W&S Phone Center Key. In 2019, their total compensation was $37,373.

Catrina Weatherspoon

Service Representative 2/W&S Phone Center Key

2021 total comp
$36,896
Base pay
$34,644
Overtime
$828
Other pay
$1,424
Benefits
$0
Total compensation
$36,896

Source-specific fields

Record ID
181,606
Total Pay
$36,896

Catrina Weatherspoon is a Service Representative 2 at W&S Phone Center Key. 2021 total compensation came to $36,896.

Ebony Harris

Service Representative 2/W&S Phone Center Key

2019 total comp
$36,572
Base pay
$31,888
Overtime
$3,487
Other pay
$1,197
Benefits
$0
Total compensation
$36,572

Source-specific fields

Record ID
125,998
Total Pay
$36,572

At W&S Phone Center Key, Ebony Harris serves as a Service Representative 2. Their 2019 pay totaled $36,572.

Kellie Canfield

Service Representative 2/W&S Phone Center Key

2016 total comp
$35,076
Base pay
$33,703
Overtime
$699
Other pay
$674
Benefits
$0
Total compensation
$35,076

Source-specific fields

Record ID
49,209
Total Pay
$35,076

Kellie Canfield holds the role of Service Representative 2 at W&S Phone Center Key. In 2016, their total compensation was $35,076.

Shawanda Harris

Service Representative 2/W&S Phone Center Key

2015 total comp
$33,537
Base pay
$29,651
Overtime
$2,527
Other pay
$1,359
Benefits
$0
Total compensation
$33,537

Source-specific fields

Record ID
24,995
Total Pay
$33,537

At W&S Phone Center Key, Shawanda Harris serves as a Service Representative 2. Their 2015 pay totaled $33,537.

Ulgrace Wilson

Service Representative 2/W&S Phone Center Key

2019 total comp
$25,149
Base pay
$23,994
Overtime
$0
Other pay
$1,155
Benefits
$0
Total compensation
$25,149

Source-specific fields

Record ID
126,015
Total Pay
$25,149

Ulgrace Wilson holds the role of Service Representative 2 at W&S Phone Center Key. In 2019, their total compensation was $25,149.

Michael Zimmerman

Service Representative 2/W&S Phone Center Key

2016 total comp
$24,522
Base pay
$22,225
Overtime
$2,297
Other pay
$0
Benefits
$0
Total compensation
$24,522

Source-specific fields

Record ID
49,272
Total Pay
$24,522

Michael Zimmerman holds the role of Service Representative 2 at W&S Phone Center Key. In 2016, their total compensation was $24,522.

John Frazier

Service Representative 2/W&S Phone Center Key

2022 total comp
$22,584
Base pay
$21,676
Overtime
$0
Other pay
$908
Benefits
$0
Total compensation
$22,584

Source-specific fields

Record ID
209,133
Total Pay
$22,584

John Frazier holds the role of Service Representative 2 at W&S Phone Center Key. In 2022, their total compensation was $22,584.

Yawana Winston

Service Representative 2/W&S Phone Center Key

2017 total comp
$21,170
Base pay
$19,054
Overtime
$325
Other pay
$1,791
Benefits
$0
Total compensation
$21,170

Source-specific fields

Record ID
74,490
Total Pay
$21,170

Yawana Winston works as a Service Representative 2 for W&S Phone Center Key. Yawana earned $21,170 in 2017.

Latrese Hamilton Benjamin

Service Representative 2/W&S Phone Center Key

2020 total comp
$19,699
Base pay
$18,589
Overtime
$581
Other pay
$529
Benefits
$0
Total compensation
$19,699

Source-specific fields

Record ID
152,026
Total Pay
$19,699

Latrese Hamilton Benjamin holds the role of Service Representative 2 at W&S Phone Center Key. In 2020, their total compensation was $19,699.

Elean Whitlow

Service Representative 2/W&S Phone Center Key

2019 total comp
$17,662
Base pay
$17,627
Overtime
$0
Other pay
$35
Benefits
$0
Total compensation
$17,662

Source-specific fields

Record ID
126,014
Total Pay
$17,662

At W&S Phone Center Key, Elean Whitlow serves as a Service Representative 2. Their 2019 pay totaled $17,662.

Keith Hyman

Service Representative 2/W&S Phone Center Key

2019 total comp
$15,644
Base pay
$7,603
Overtime
$2,152
Other pay
$5,889
Benefits
$0
Total compensation
$15,644

Source-specific fields

Record ID
126,000
Total Pay
$15,644

Keith Hyman works as a Service Representative 2 for W&S Phone Center Key. Keith earned $15,644 in 2019.

Jesse Qualls

Service Representative 2/W&S Phone Center Key

2018 total comp
$14,468
Base pay
$14,468
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$14,468

Source-specific fields

Record ID
101,602
Total Pay
$14,468

Jesse Qualls holds the role of Service Representative 2 at W&S Phone Center Key. In 2018, their total compensation was $14,468.

Ashley Payne

Service Representative 2/W&S Phone Center Key

2018 total comp
$8,223
Base pay
$8,191
Overtime
$0
Other pay
$32
Benefits
$0
Total compensation
$8,223

Source-specific fields

Record ID
101,594
Total Pay
$8,223

Ashley Payne holds the role of Service Representative 2 at W&S Phone Center Key. In 2018, their total compensation was $8,223.

Alisha Allen

Service Representative 2/W&S Phone Center Key

2022 total comp
$7,218
Base pay
$7,218
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$7,218

Source-specific fields

Record ID
209,121
Total Pay
$7,218

Alisha Allen is a Service Representative 2 at W&S Phone Center Key. 2022 total compensation came to $7,218.

Edwin Prime

Service Representative 2/W&S Phone Center Key

2018 total comp
$6,973
Base pay
$6,941
Overtime
$0
Other pay
$32
Benefits
$0
Total compensation
$6,973

Source-specific fields

Record ID
101,600
Total Pay
$6,973

At W&S Phone Center Key, Edwin Prime serves as a Service Representative 2. Their 2018 pay totaled $6,973.

Lori Dalton

Service Representative 2/W&S Phone Center Key

2020 total comp
$6,006
Base pay
$6,006
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$6,006

Source-specific fields

Record ID
152,002
Total Pay
$6,006

Lori Dalton is a Service Representative 2 at W&S Phone Center Key. 2020 total compensation came to $6,006.

Nawya Hector

Service Representative 2/W&S Phone Center Key

2015 total comp
$4,718
Base pay
$4,718
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,718

Source-specific fields

Record ID
24,996
Total Pay
$4,718

Nawya Hector is a Service Representative 2 at W&S Phone Center Key. 2015 total compensation came to $4,718.

Delilah Rhodes

Service Representative 2/W&S Phone Center Key

2022 total comp
$3,274
Base pay
$3,274
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$3,274

Source-specific fields

Record ID
209,151
Total Pay
$3,274

Delilah Rhodes is a Service Representative 2 at W&S Phone Center Key. 2022 total compensation came to $3,274.

Dana Bowden

Service Representative 2/W&S Phone Center Key

2022 total comp
$2,798
Base pay
$2,798
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$2,798

Source-specific fields

Record ID
209,125
Total Pay
$2,798

Dana Bowden holds the role of Service Representative 2 at W&S Phone Center Key. In 2022, their total compensation was $2,798.

Angela Bonner

Service Representative 2/W&S Phone Center Key

2022 total comp
$1,746
Base pay
$1,444
Overtime
$0
Other pay
$301
Benefits
$0
Total compensation
$1,746

Source-specific fields

Record ID
209,124
Total Pay
$1,746

At W&S Phone Center Key, Angela Bonner serves as a Service Representative 2. Their 2022 pay totaled $1,746.

Quenton Williams

Service Representative 2/W&S Phone Center Key

2022 total comp
$1,515
Base pay
$1,444
Overtime
$14
Other pay
$57
Benefits
$0
Total compensation
$1,515

Source-specific fields

Record ID
209,167
Total Pay
$1,515

At W&S Phone Center Key, Quenton Williams serves as a Service Representative 2. Their 2022 pay totaled $1,515.

Harold Smalls

Service Representative 2/W&S Phone Center Key

2022 total comp
$1,326
Base pay
$1,326
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,326

Source-specific fields

Record ID
209,156
Total Pay
$1,326

Harold Smalls is a Service Representative 2 at W&S Phone Center Key. 2022 total compensation came to $1,326.