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Metro Nashville / W&S Phone Center Key / Utility Customer Care Agent 1

Job-title file

Utility Customer Care Agent 1

Carry out the duties of this position in support of the agency's public mission.

26 employees hold this title in W&S Phone Center Key. Median total compensation for the role is $37,956, below the department median of $41,328.

Employees
26
Total payroll
$726.2K
Role median
$37,956
Agency median
$41,328
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$1,527$49,404+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

Utility Customer Care Agent 1 is held in 6 Metro Nashville departments. In W&S Phone Center Key, the median of $37,956 ranks #3 of 6.

Highest-paying departments for this role

Median total compensation for the Utility Customer Care Agent 1 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Ebonie Jenkins

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
286,652
Total Pay
$1,697

Ebonie Jenkins is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Oniya Vaughn

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
302,332
Total Pay
$1,697

Oniya Vaughn is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Carlisha Hayden

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
283,800
Total Pay
$1,697

Carlisha Hayden is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $1,697.

Gilberto Ortiz

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
292,655
Total Pay
$1,697

At W&S Phone Center Key, Gilberto Ortiz serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $1,697.

Diana Reyes Alvarenga

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
295,496
Total Pay
$1,697

Diana Reyes Alvarenga holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $1,697.

Gracie Doss

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,697
Base pay
$1,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,697

Source-specific fields

Record ID
281,206
Total Pay
$1,697

Gracie Doss works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Gracie earned $1,697 in 2025.

Teresa Parker

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$1,527
Base pay
$1,527
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,527

Source-specific fields

Record ID
293,039
Total Pay
$1,527

Teresa Parker works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Teresa earned $1,527 in 2025.