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Metro Nashville / W&S Phone Center Key / Utility Customer Care Agent 1

Job-title file

Utility Customer Care Agent 1

Carry out the duties of this position in support of the agency's public mission.

26 employees hold this title in W&S Phone Center Key. Median total compensation for the role is $37,956, below the department median of $41,328.

Employees
26
Total payroll
$726.2K
Role median
$37,956
Agency median
$41,328
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$1,527$49,404+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

Utility Customer Care Agent 1 is held in 6 Metro Nashville departments. In W&S Phone Center Key, the median of $37,956 ranks #3 of 6.

Highest-paying departments for this role

Median total compensation for the Utility Customer Care Agent 1 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Mary Wyatt

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$50,156
Base pay
$49,221
Overtime
$0
Other pay
$935
Benefits
$0
Total compensation
$50,156

Source-specific fields

Record ID
303,228
Total Pay
$50,156

Mary Wyatt holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $50,156.

Romondia Hardison

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,652
Base pay
$48,542
Overtime
$0
Other pay
$110
Benefits
$0
Total compensation
$48,652

Source-specific fields

Record ID
285,059
Total Pay
$48,652

At W&S Phone Center Key, Romondia Hardison serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $48,652.

Jonelle Lewis

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,542
Base pay
$48,542
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,542

Source-specific fields

Record ID
289,139
Total Pay
$48,542

At W&S Phone Center Key, Jonelle Lewis serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $48,542.

Brittany Moore

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$48,169
Base pay
$48,169
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,169

Source-specific fields

Record ID
293,747
Total Pay
$48,169

Brittany Moore holds the role of Utility Customer Care Agent 1 at W&S Phone Center Key. In 2025, their total compensation was $48,169.

Morgan Turner

Utility Customer Care Agent 1/W&S Phone Center Key

2025 total comp
$47,696
Base pay
$47,696
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,696

Source-specific fields

Record ID
301,411
Total Pay
$47,696

Morgan Turner is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $47,696.