IT Service Management & Operations Supervisor

Carry out the duties of this position in support of the agency's public mission.

1 employee holds this title in Massachusetts Department of Transportation (Dot). Median total compensation for the role is $189,675, above the department median of $107,582.

Employees: 1
Total payroll: $189.7K
Role median: $189,675
Agency median: $107,582
Comparison: Above

Compare departments

This role across Massachusetts

IT Service Management & Operations Supervisor is held in 2 Massachusetts departments. In Massachusetts Department of Transportation (Dot), the median of $189,675 ranks #1 of 2.

Highest-paying departments for this role

Executive Office for Administration and Finance (Anf)

$136,136 · 1

Median total compensation for the IT Service Management & Operations Supervisor role in other Massachusettsdepartments (highest first). Each bar links to that department’s page for this role.

Same department

Other job titles in Massachusetts Department of Transportation (Dot)

Record list

Employees with this title

Page 1

James Tilley

IT Service Management & Operations Supervisor/Massachusetts Department of Transportation (Dot)

2025 total comp

$189,675

Base pay: $151,264
Overtime: $29,171
Other pay: $9,240
Benefits: $0
Total compensation: $189,675
Employment type: Full Time Employee
Union / bargaining unit: NAGE - Professional Admin.

Source-specific fields

Annual Rate: $153,531
Bargaining Group Number: D06
Department Code: DOT
Department ZIP Code: 021163933
Other Pay (Actual): $9,240
Pay Code A06: $9,240
Service End Date: Dec 13, 2025
Transaction Number: 14326806

At Massachusetts Department of Transportation (Dot), James Tilley serves as a IT Service Management & Operations Supervisor. They work full time employee. Their 2025 pay totaled $189,675. Their bargaining unit is NAGE - Professional Admin..