Customer Services Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

45 employees hold this title in Minnesota Zoological Garden. Median total compensation for the role is $15,422, below the department median of $46,651.

Employees: 45
Role median: $15,422
Agency median: $46,651
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$570$45,728+

How total compensation varies among the 45 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 2

Alyssa Mcdonough

Customer Services Specialist/Minnesota Zoological Garden

2025 total comp

$1,726

Sub-department: Special Events
Base pay: $1,683
Overtime: $13
Other pay: $30
Benefits: $0
Total compensation: $1,726
Hire date: 2013-05-03
Employment type: Intermittent
Pay grade: 60
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.05
Work county: Dakota

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E77
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Alyssa Mcdonough holds the role of Customer Services Specialist at Minnesota Zoological Garden within Special Events. Hired in 2013, they have about 12 years of service as a intermittent, 0.05 FTE employee. In 2025, their total compensation was $1,726. Union affiliation: Insufficient Work Time.

Emma Solomonson

Customer Services Specialist/Minnesota Zoological Garden

2024 total comp

$1,209

Sub-department: Guest Services
Base pay: $1,194
Overtime: $11
Other pay: $4
Benefits: $0
Total compensation: $1,209
Hire date: 2023-07-24
Employment type: Intermittent
Pay grade: 58
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.33
Work county: Dakota

Source-specific fields

Active on June 30, 2024: No
Agency Number: E77
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

At Minnesota Zoological Garden, Emma Solomonson serves as a Customer Services Specialist within Guest Services. Hired in 2023, they have about a year of service, working intermittent, 0.33 FTE. Their 2024 pay totaled $1,209. Union affiliation: Insufficient Work Time.

Shelby Baldwin

Customer Services Specialist/Minnesota Zoological Garden

2024 total comp

$1,068

Sub-department: Guest Services
Base pay: $1,068
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $1,068
Hire date: 2022-05-25
Employment type: Intermittent
Pay grade: 58
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.1
Work county: Dakota

Source-specific fields

Active on June 30, 2024: No
Agency Number: E77
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

At Minnesota Zoological Garden, Shelby Baldwin serves as a Customer Services Specialist within Guest Services. They have served since 2022 (about 2 years), working intermittent, 0.1 FTE. Their 2024 pay totaled $1,068. They are represented by Insufficient Work Time.

William Matzek

Customer Services Specialist/Minnesota Zoological Garden

2025 total comp

$720

Sub-department: Guest Services
Base pay: $287
Overtime: $172
Other pay: $260
Benefits: $0
Total compensation: $720
Hire date: 2022-07-28
Employment type: Intermittent
Pay grade: 60
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.1
Work county: Dakota

Source-specific fields

Active on June 30, 2025: No
Agency Number: E77
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

William Matzek works as a Customer Services Specialist for Minnesota Zoological Garden within Guest Services. Hired in 2022, they have about 3 years of service as a intermittent, 0.1 FTE employee. William earned $720 in 2025. They are represented by Insufficient Work Time.

Oakley Dalton

Customer Services Specialist/Minnesota Zoological Garden

2025 total comp

$570

Sub-department: Guest Services
Base pay: $484
Overtime: $0
Other pay: $85
Benefits: $0
Total compensation: $570
Hire date: 2020-09-16
Employment type: Intermittent
Pay grade: 60
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.1
Work county: Dakota

Source-specific fields

Active on June 30, 2025: No
Agency Number: E77
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Oakley Dalton holds the role of Customer Services Specialist at Minnesota Zoological Garden within Guest Services. They have served since 2020 (about 5 years) as a intermittent, 0.1 FTE employee. In 2025, their total compensation was $570. They are represented by Insufficient Work Time.