Minnesota / Veterans Affairs Department / Customer Services Specialist

Job-title file

Customer Services Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

4 employees hold this title in Veterans Affairs Department. Median total compensation for the role is $26,873, below the department median of $55,734.

Employees: 4
Total payroll: $117.6K
Role median: $26,873
Agency median: $55,734
Comparison: Below

Compare departments

This role across Minnesota

Customer Services Specialist is held in 14 Minnesota departments. In Veterans Affairs Department, the median of $26,873 ranks #7 of 14.

Highest-paying departments for this role

Public Safety Department

$51,996 · 1

Employ & Econ Development Department

$51,993 · 1

Health Department

$42,830 · 9

Attorney General's Office

$41,963 · 1

Teachers Retirement Associate

$35,532 · 2

Lottery

$29,914 · 2

Perpich Center for Arts Education

$25,675 · 3

Transportation Department

$23,590 · 3

Explore Minnesota Tourism

$21,826 · 9

Minnesota Zoological Garden

$15,422 · 45

MN St Colleges & Universities

$11,689 · 62

Public Employees Retire Associate

$11,589 · 3

Median total compensation for the Customer Services Specialist role in other Minnesotadepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Gina Graham

Customer Services Specialist/Veterans Affairs Department

2025 total comp

$51,277

Sub-department: Mpls Front Desk Staff
Base pay: $47,069
Overtime: $3,972
Other pay: $235
Benefits: $0
Total compensation: $51,277
Hire date: 2001-05-16
Employment type: Full-Time
Pay grade: 60
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: H75
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Gina Graham holds the role of Customer Services Specialist at Veterans Affairs Department within Mpls Front Desk Staff. Hired in 2001, they have about 24 years of service as a full-time employee. In 2025, their total compensation was $51,277. They are represented by Clerical.

Regina Poindexter

Customer Services Specialist/Veterans Affairs Department

2025 total comp

$29,404

Sub-department: Mpls Front Desk Staff
Base pay: $27,072
Overtime: $1,057
Other pay: $1,275
Benefits: $0
Total compensation: $29,404
Hire date: 1993-01-06
Employment type: Part-Time
Pay grade: 60
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 0.5
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: H75
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

At Veterans Affairs Department, Regina Poindexter serves as a Customer Services Specialist within Mpls Front Desk Staff. Their tenure dates to 1993, about 32 years, working part-time, 0.5 FTE. Their 2025 pay totaled $29,404. Their bargaining unit is Clerical.

Scott Marshall

Customer Services Specialist/Veterans Affairs Department

2025 total comp

$24,341

Sub-department: Mpls Front Desk Staff
Base pay: $21,232
Overtime: $2,527
Other pay: $582
Benefits: $0
Total compensation: $24,341
Hire date: 2021-01-20
Employment type: Part-Time
Pay grade: 60
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 0.4
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: H75
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Scott Marshall holds the role of Customer Services Specialist at Veterans Affairs Department within Mpls Front Desk Staff. Their tenure dates to 2021, about 4 years as a part-time, 0.4 FTE employee. In 2025, their total compensation was $24,341. Union affiliation: Clerical.

Candace Carlson

Customer Services Specialist/Veterans Affairs Department

2025 total comp

$12,612

Sub-department: Mpls Front Desk Staff
Base pay: $11,349
Overtime: $819
Other pay: $444
Benefits: $0
Total compensation: $12,612
Hire date: 1998-08-19
Employment type: Part-Time
Pay grade: 60
Union / bargaining unit: Insufficient Work Time
Pay basis: Hourly
Full-time equivalent (FTE): 0.2
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: H75
Bargaining Unit Number: 218
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

At Veterans Affairs Department, Candace Carlson serves as a Customer Services Specialist within Mpls Front Desk Staff. Hired in 1998, they have about 27 years of service, working part-time, 0.2 FTE. Their 2025 pay totaled $12,612. They are represented by Insufficient Work Time.