Minnesota / MN St Colleges & Universities / Customer Services Specialist Senior

Job-title file

Customer Services Specialist Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

84 employees hold this title in MN St Colleges & Universities. Median total compensation for the role is $56,257, below the department median of $62,587.

Employees: 84
Total payroll: $4.2M
Role median: $56,257
Agency median: $62,587
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$7,425$65,020+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 84 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Minnesota

Customer Services Specialist Senior is held in 23 Minnesota departments. In MN St Colleges & Universities, the median of $56,257 ranks #11 of 23.

Highest-paying departments for this role

Education Department

$66,063 · 2

Professional Educator Licensing Std Bd

$64,736 · 2

MN Management & Budget

$62,090 · 1

Minnesota IT Services

$62,079 · 1

Employ & Econ Development Department

$61,575 · 6

Administration Department

$61,277 · 3

Labor & Industry Department

$59,101 · 15

Health Department

$58,915 · 17

Natural Resources Department

$58,053 · 1

Lottery

$56,821 · 6

Transportation Department

$55,739 · 2

Children Youth & Families Department

$55,672 · 2

Median total compensation for the Customer Services Specialist Senior role in other Minnesotadepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Kayla Jelen

Customer Services Specialist Senior/MN St Colleges & Universities

2025 total comp

$83,728

Sub-department: MnSCU SOU Coun 6 Clerical&Tech
Base pay: $83,728
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $83,728
Hire date: 2023-09-25
Employment type: Full-Time
Pay grade: 64
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Lyon

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E26
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

At MN St Colleges & Universities, Kayla Jelen serves as a Customer Services Specialist Senior within Mnscu Sou Coun 6 Clerical&Tech. They have served since 2023 (about 2 years), working full-time. Their 2025 pay totaled $83,728. They are represented by Clerical.

Holly O'Donnell

Customer Services Specialist Senior/MN St Colleges & Universities

2025 total comp

$65,092

Sub-department: MnSCU N Hennepin CC Classified
Base pay: $64,736
Overtime: $356
Other pay: $0
Benefits: $0
Total compensation: $65,092
Hire date: 2005-10-24
Employment type: Full-Time
Pay grade: 64
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E26
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Holly O'Donnell works as a Customer Services Specialist Senior for MN St Colleges & Universities within Mnscu N Hennepin Cc Classified. They have served since 2005 (about 20 years) as a full-time employee. Holly earned $65,092 in 2025. Union affiliation: Clerical.

John Spaeth

Customer Services Specialist Senior/MN St Colleges & Universities

2025 total comp

$64,983

Sub-department: MnSCU Metro SU Classified
Base pay: $61,591
Overtime: $3,391
Other pay: $0
Benefits: $0
Total compensation: $64,983
Hire date: 2018-04-18
Employment type: Full-Time
Pay grade: 64
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Ramsey

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E26
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

John Spaeth holds the role of Customer Services Specialist Senior at MN St Colleges & Universities within Mnscu Metro Su Classified. They have served since 2018 (about 7 years) as a full-time employee. In 2025, their total compensation was $64,983. They are represented by Clerical.

Dawn Frahm

Customer Services Specialist Senior/MN St Colleges & Universities

2025 total comp

$64,259

Sub-department: MnSCU WIN Classified GEN A-G
Base pay: $61,590
Overtime: $2,669
Other pay: $0
Benefits: $0
Total compensation: $64,259
Hire date: 1999-05-26
Employment type: Full-Time
Pay grade: 64
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Winona

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E26
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Dawn Frahm is a Customer Services Specialist Senior at MN St Colleges & Universities within Mnscu Win Classified General A-G. They have served since 1999 (about 26 years), working full-time. 2025 total compensation came to $64,259. Their bargaining unit is Clerical.

Tina Dixon

Customer Services Specialist Senior/MN St Colleges & Universities

2025 total comp

$63,879

Sub-department: MnSCU Normandale CC Clerical
Base pay: $61,593
Overtime: $2,287
Other pay: $0
Benefits: $0
Total compensation: $63,879
Hire date: 2015-11-18
Employment type: Full-Time
Pay grade: 64
Union / bargaining unit: Clerical
Pay basis: Hourly
Full-time equivalent (FTE): 1
Work county: Hennepin

Source-specific fields

Active on June 30, 2025: Yes
Agency Number: E26
Bargaining Unit Number: 206
Branch: Executive
Branch Code: Executive
Classified Code: Classified
Classified Status: Classified
Compensation Frequency Code: Hourly

Tina Dixon is a Customer Services Specialist Senior at MN St Colleges & Universities within Mnscu Normandale Cc Clerical. They have served since 2015 (about 10 years), working full-time. 2025 total compensation came to $63,879. They are represented by Clerical.