Texas / Department of State Health Services / Customer Service Representative V

Job-title file

Customer Service Representative V

Carry out the duties of this position in support of the agency's public mission.

28 employees hold this title in Department of State Health Services. Median total compensation for the role is $55,943, below the department median of $63,400.

Employees: 28
Total payroll: $1.6M
Role median: $55,943
Agency median: $63,400
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$52,943$55,943+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 28 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative V pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Department of State Health Services pays a median base salary of $51,154 for this role, 27% above that figure — about the 79th percentile of local pay for the occupation.

Where Department of State Health Services sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Department of State Health Services median · $51,154

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of State Health Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of State Health Services’s median base salary is 14% above that national figure, about the 73rd percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of State Health Services median · $51,154

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Department of State Health Services is $51,154, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative V is held in 8 Texas departments. In Department of State Health Services, the median of $55,943 ranks #6 of 8.

Highest-paying departments for this role

Texas Military Department

$68,250 · 1

Comptroller of Public Accounts

$67,008 · 5

Railroad Commission of Texas

$63,772 · 1

State Preservation Board

$62,882 · 1

Secretary of State

$58,096 · 5

Office of the Attorney General

$51,726 · 2

Texas Department of Motor Vehicles

$51,276 · 47

Median total compensation for the Customer Service Representative V role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Maria Paredes

Customer Service Representative V/Department of State Health Services

2025 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 0140
Hire Date: Nov 13, 2006
Monthly Pay: $4,662
State Employee Number: 24466

Maria Paredes works as a Customer Service Representative V for Department of State Health Services. Their status is crf - classified regular full-time. Maria earned $55,943 in 2025.

Danielle Irvin-Anderson

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: Y

Source-specific fields

Class Code: 140
Hire Date: Jul 6, 2009
Monthly Pay: $4,662
State Employee Number: 128652

At Department of State Health Services, Danielle Irvin-Anderson serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Stephanie Smith

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 140
Hire Date: Dec 17, 2018
Monthly Pay: $4,662
State Employee Number: 183807

Stephanie Smith works as a Customer Service Representative V for Department of State Health Services. Their status is crf - classified regular full-time. Stephanie earned $55,943 in 2026.

Alicia Taylor

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Aug 14, 2007
Monthly Pay: $4,662
State Employee Number: 187431

Alicia Taylor holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

Joe Samaro

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 140
Hire Date: Jul 1, 2021
Monthly Pay: $4,662
State Employee Number: 198417

Joe Samaro holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

Marian Townsend

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 140
Hire Date: Apr 1, 2020
Monthly Pay: $4,662
State Employee Number: 204109

At Department of State Health Services, Marian Townsend serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Elsie Cyrs

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: O

Source-specific fields

Class Code: 140
Hire Date: Nov 11, 2019
Monthly Pay: $4,662
State Employee Number: 204320

Elsie Cyrs holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

Ranee Dunn

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 140
Hire Date: Aug 30, 2021
Monthly Pay: $4,662
State Employee Number: 347485

Ranee Dunn holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

Patricia Cottman

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Oct 1, 2014
Monthly Pay: $4,662
State Employee Number: 766783

Patricia Cottman holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

La'Quinta Evans

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Nov 1, 2021
Monthly Pay: $4,662
State Employee Number: 1166333

At Department of State Health Services, La'Quinta Evans serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Tracy Carter

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 140
Hire Date: Feb 15, 2022
Monthly Pay: $4,662
State Employee Number: 1178118

Tracy Carter holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $55,943.

Dionne Paine

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 140
Hire Date: Nov 4, 2019
Monthly Pay: $4,662
State Employee Number: 1241238

Dionne Paine is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $55,943.

Roberto Gomez

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Dec 5, 2022
Monthly Pay: $4,662
State Employee Number: 1261065

At Department of State Health Services, Roberto Gomez serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Dawn Martin

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: K

Source-specific fields

Class Code: 140
Hire Date: Sep 15, 2020
Monthly Pay: $4,662
State Employee Number: 1282672

Dawn Martin is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $55,943.

Latoya Bussey

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 140
Hire Date: Sep 20, 2021
Monthly Pay: $4,662
State Employee Number: 1421666

Latoya Bussey is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $55,943.

Nariah Sablan

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 140
Hire Date: Jan 24, 2022
Monthly Pay: $4,662
State Employee Number: 1447548

Nariah Sablan works as a Customer Service Representative V for Department of State Health Services. Their status is crf - classified regular full-time. Nariah earned $55,943 in 2026.

Latorya Hadnot

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Aug 29, 2022
Monthly Pay: $4,662
State Employee Number: 1487572

Latorya Hadnot is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $55,943.

Royzell Gothwright

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Sep 26, 2022
Monthly Pay: $4,662
State Employee Number: 1561839

At Department of State Health Services, Royzell Gothwright serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Jennifer Allen

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 140
Hire Date: Nov 28, 2022
Monthly Pay: $4,662
State Employee Number: 1569752

At Department of State Health Services, Jennifer Allen serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Kaitlyn Dimaggio

Customer Service Representative V/Department of State Health Services

2025 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: C

Source-specific fields

Class Code: 0140
Hire Date: Nov 28, 2022
Monthly Pay: $4,662
State Employee Number: 1569768

Kaitlyn Dimaggio is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2025 total compensation came to $55,943.

Theresa Murphy

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 140
Hire Date: Feb 11, 2013
Monthly Pay: $4,662
State Employee Number: 355264

Theresa Murphy works as a Customer Service Representative V for Department of State Health Services. Their status is crf - classified regular full-time. Theresa earned $55,943 in 2026.

Alex Hinton

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Jan 17, 2022
Monthly Pay: $4,662
State Employee Number: 1447567

Alex Hinton is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $55,943.

Sarah White

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 140
Hire Date: Sep 1, 2004
Monthly Pay: $4,662
State Employee Number: 10633

Sarah White works as a Customer Service Representative V for Department of State Health Services. Their status is crf - classified regular full-time. Sarah earned $55,943 in 2026.

Jonathan Fish

Customer Service Representative V/Department of State Health Services

2026 total comp

$55,943

Base pay: $55,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Oct 20, 2014
Monthly Pay: $4,662
State Employee Number: 759515

At Department of State Health Services, Jonathan Fish serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $55,943.

Rose Lichorobiec

Customer Service Representative V/Department of State Health Services

2026 total comp

$52,943

Base pay: $52,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Dec 1, 2024
Monthly Pay: $4,412
State Employee Number: 348863

Rose Lichorobiec is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $52,943.

Crystal Barreras

Customer Service Representative V/Department of State Health Services

2026 total comp

$52,943

Base pay: $52,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: C

Source-specific fields

Class Code: 140
Hire Date: Nov 1, 2024
Monthly Pay: $4,412
State Employee Number: 1467261

Crystal Barreras holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $52,943.

Jhanet Doherty

Customer Service Representative V/Department of State Health Services

2026 total comp

$52,943

Base pay: $52,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Sep 15, 2023
Monthly Pay: $4,412
State Employee Number: 1670232

Jhanet Doherty is a Customer Service Representative V at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $52,943.

Ashlee Houston

Customer Service Representative V/Department of State Health Services

2026 total comp

$52,943

Base pay: $52,943
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,943
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 140
Hire Date: Jun 1, 2025
Monthly Pay: $4,412
State Employee Number: 1785118

Ashlee Houston holds the role of Customer Service Representative V at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $52,943.