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Texas / Health and Human Services Commission / Customer Service Representative I

Job-title file

Customer Service Representative I

Carry out the duties of this position in support of the agency's public mission.

3 employees hold this title in Health and Human Services Commission. Median total compensation for the role is $45,558, below the department median of $50,368.

Employees
3
Total payroll
$133.4K
Role median
$45,558
Agency median
$50,368
Comparison
Below

Compared with the local labor market

Customer Service Representative I pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Health and Human Services Commission pays a median base salary of $45,560 for this role, 13% above that figureabout the 66th percentile of local pay for the occupation.

Where Health and Human Services Commission sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Health and Human Services Commission median · $45,560

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Health and Human Services Commission’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Health and Human Services Commission’s median base salary is 2% above that national figure, about the 53rd percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Health and Human Services Commission median · $45,560

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Health and Human Services Commission is $45,560, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative I is held in 14 Texas departments. In Health and Human Services Commission, the median of $45,558 ranks #1 of 14.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative I role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Celia Sanchez

Customer Service Representative I/Health and Human Services Commission

2026 total comp
$47,267
Base pay
$47,267
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,267
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
132
Hire Date
Sep 12, 2011
Monthly Pay
$3,939
State Employee Number
179940

Celia Sanchez holds the role of Customer Service Representative I at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,267.

Patricia Brown

Customer Service Representative I/Health and Human Services Commission

2025 total comp
$45,558
Base pay
$45,558
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,558
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
S

Source-specific fields

Class Code
1325
Hire Date
Sep 1, 2017
Monthly Pay
$5,036
State Employee Number
99120

Patricia Brown holds the role of Customer Service Representative I at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2025, their total compensation was $45,558.

Betty Gloria

Customer Service Representative I/Health and Human Services Commission

2026 total comp
$40,618
Base pay
$40,618
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,618
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
F

Source-specific fields

Class Code
132
Hire Date
Aug 7, 2006
Monthly Pay
$3,385
State Employee Number
158208

Betty Gloria is a Customer Service Representative I at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $40,618.