U.S. Federal Government (non-Defense) / Department of Agriculture / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

14 employees hold this title in Department of Agriculture. Median total compensation for the role is $63,134, below the department median of $82,148.

Employees: 14
Total payroll: $826.8K
Role median: $63,134
Agency median: $82,148
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$45,409$65,599+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 14 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Agriculture pays a median base salary of $62,984 for this role, 41% above that figure — about the 89th percentile of local pay for the occupation.

Where Department of Agriculture sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Agriculture median · $62,984

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Agriculture’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Agriculture is $63,134, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Agriculture, the median of $63,134 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$90,062 · 1

Department of State

$75,519 · 4

Selective Service System

$70,798 · 20

Department of Labor

$69,238 · 7

Small Business Administration

$65,992 · 2

Social Security Administration

$65,662 · 11,102

Department of Homeland Security

$64,568 · 6

Department of Health and Human Services

$62,715 · 303

Department of Veterans Affairs

$58,871 · 1,454

Equal Employment Opportunity Commission

$58,871 · 41

Office of Personnel Management

$57,389 · 407

Department of Interior

$54,561 · 107

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $64,331 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Department of Agriculture

Accounting 791
Administrative Officer 342
Agricultural Commodity Aid 1,325
Agricultural Commodity Grading 1,947
Agricultural Engineering 353
Agricultural Marketing 562
Agricultural Program Specialist 432
Animal Health Technician 431
Archeology 712
Biological Science Student Trainee 412
Biological Science Technician 5,482
Budget Analysis 811
Chemistry 346
Civil Engineering 1,383
Consumer Safety 385
Consumer Safety Inspection 6,146
Contracting 879
Ecology 436
Economist 488
Engineering Equipment Operating 632
Engineering Technical 914
Entomology 428
Financial Administration and Program 778
Fish Biology 305
Food Inspection 1,071
Forestry 1,607
Forestry Technician 18,655
General Arts and Information 394
General Business and Industry 2,789
General Natural Resources Management and Biological Sciences 7,103
General Physical Science 289
Genetics 348
Grants Management 672
Human Resources Assistance 433
Human Resources Management 1,594
Hydrology 383
Information Technology Management 3,086
Laboring 489
Loan Specialist 3,620
Maintenance Mechanic 389
Management and Program Analysis 3,137
Management and Program Clerical and Assistance 527
Microbiology 491
Miscellaneous Administration and Program 7,794
Miscellaneous Clerk and Assistant 1,981
Plant Protection Technician 1,109
Program Management 1,378
Public Affairs 802
Rangeland Management 620
Realty 641
Social Science 476
Soil Conservation 5,359
Soil Conservation Technician 888
Soil Science 828
Statistics 578
Support Services Administration 444
Transportation Specialist 299
Veterinary Medical Science 1,661
Wildland Fire Management 6,410
Wildlife Biology 1,317

Record list

Employees with this title

Page 1

Shannon James

Contact Representative/Department of Agriculture

2026 total comp

$65,599

Sub-department: Office of the Chief Financial Officer
Base pay: $65,599
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,599
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Rena

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,599
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $56,039
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 24
Occupation Code (OPM): 0962

Shannon James is a Contact Representative at Department of Agriculture based in New Orleans, Louisiana. 2026 total compensation came to $65,599. They are classified at grade 07.

Weslyn Lewis

Contact Representative/Department of Agriculture

2026 total comp

$65,599

Sub-department: Office of the Chief Financial Officer
Base pay: $65,599
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,599
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Brown

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,599
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $56,039
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 27
Occupation Code (OPM): 0962

Weslyn Lewis holds the role of Contact Representative at Department of Agriculture based in New Orleans, Louisiana. In 2026, their total compensation was $65,599. Their pay grade is 07.

Debra Clark

Contact Representative/Department of Agriculture

2025 total comp

$65,102

Sub-department: Office of the Chief Financial Officer
Base pay: $64,952
Overtime: $0
Other pay: $150
Benefits: $0
Total compensation: $65,102
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Ann

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,952
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $55,486
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 41
Occupation Code (OPM): 0962

Debra Clark is a Contact Representative at Department of Agriculture based in New Orleans, Louisiana. 2025 total compensation came to $65,102. They are classified at grade 07.

Karen Paul

Contact Representative/Department of Agriculture

2025 total comp

$65,102

Sub-department: Office of the Chief Financial Officer
Base pay: $64,952
Overtime: $0
Other pay: $150
Benefits: $0
Total compensation: $65,102
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Ann

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,952
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $55,486
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 26
Occupation Code (OPM): 0962

Karen Paul holds the role of Contact Representative at Department of Agriculture based in New Orleans, Louisiana. In 2025, their total compensation was $65,102. Their pay grade is 07.

Monica Pierre

Contact Representative/Department of Agriculture

2024 total comp

$64,033

Sub-department: Office of the Chief Financial Officer
Base pay: $63,733
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $64,033
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Ronise

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $54,557
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 33
Occupation Code (OPM): 0962

Monica Pierre is a Contact Representative at Department of Agriculture based in New Orleans, Louisiana. 2024 total compensation came to $64,033. They are classified at grade 07.

Connie Dorsey

Contact Representative/Department of Agriculture

2024 total comp

$64,033

Sub-department: Office of the Chief Financial Officer
Base pay: $63,733
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $64,033
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Helire

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $54,557
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 37
Occupation Code (OPM): 0962

At Department of Agriculture, Connie Dorsey serves as a Contact Representative based in New Orleans, Louisiana. Their 2024 pay totaled $64,033. They are classified at grade 07.

Patricka Summers

Contact Representative/Department of Agriculture

2024 total comp

$64,033

Sub-department: Office of the Chief Financial Officer
Base pay: $63,733
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $64,033
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Catherine

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $54,557
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 40
Occupation Code (OPM): 0962

Patricka Summers holds the role of Contact Representative at Department of Agriculture based in New Orleans, Louisiana. In 2024, their total compensation was $64,033. Their pay grade is 07.

Van Walker

Contact Representative/Department of Agriculture

2026 total comp

$62,235

Sub-department: Office of the Chief Financial Officer
Base pay: $62,235
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,235
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Aubrey

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,235
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $53,165
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 18
Occupation Code (OPM): 0962

Van Walker holds the role of Contact Representative at Department of Agriculture based in New Orleans, Louisiana. In 2026, their total compensation was $62,235. Their pay grade is 07.

Aisha Gibson

Contact Representative/Department of Agriculture

2024 total comp

$61,215

Sub-department: Office of the Chief Financial Officer
Base pay: $60,465
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $61,215
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Yaki

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,465
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $51,759
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 15
Occupation Code (OPM): 0962

Aisha Gibson works as a Contact Representative for Department of Agriculture based in New Orleans, Louisiana. Aisha earned $61,215 in 2024. Their pay grade is 07.

Victoria Eberhardt

Contact Representative/Department of Agriculture

2026 total comp

$53,824

Sub-department: Office of the Chief Financial Officer
Base pay: $53,824
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,824
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Lynn

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,824
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $45,980
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 4
Occupation Code (OPM): 0962

Victoria Eberhardt works as a Contact Representative for Department of Agriculture based in New Orleans, Louisiana. Victoria earned $53,824 in 2026. Their pay grade is 07.

Bobbie Francis

Contact Representative/Department of Agriculture

2024 total comp

$50,750

Sub-department: Office of the Chief Financial Officer
Base pay: $50,000
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $50,750
Pay grade: 06
Work city: New Orleans
Work state: Louisiana
Middle name: Edgar

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,000
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $42,801
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 15
Occupation Code (OPM): 0962

At Department of Agriculture, Bobbie Francis serves as a Contact Representative based in New Orleans, Louisiana. Their 2024 pay totaled $50,750. They are classified at grade 06.

Courtney Hysaw

Contact Representative/Department of Agriculture

2026 total comp

$50,460

Sub-department: Office of the Chief Financial Officer
Base pay: $50,460
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,460
Pay grade: 07
Work city: New Orleans
Work state: Louisiana
Middle name: Renee

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,460
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $43,106
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 2
Occupation Code (OPM): 0962

At Department of Agriculture, Courtney Hysaw serves as a Contact Representative based in New Orleans, Louisiana. Their 2026 pay totaled $50,460. They are classified at grade 07.

Victoria Baudry

Contact Representative/Department of Agriculture

2025 total comp

$49,454

Sub-department: Office of the Chief Financial Officer
Base pay: $49,454
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,454
Pay grade: 06
Work city: New Orleans
Work state: Louisiana
Middle name: Lynn

Source-specific fields

Adjusted Basic Pay (incl. locality): $49,454
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $42,247
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 3
Occupation Code (OPM): 0962

At Department of Agriculture, Victoria Baudry serves as a Contact Representative based in New Orleans, Louisiana. Their 2025 pay totaled $49,454. They are classified at grade 06.

Tatiana Estrada

Contact Representative/Department of Agriculture

2026 total comp

$45,409

Sub-department: Office of the Chief Financial Officer
Base pay: $45,409
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,409
Pay grade: 06
Work city: New Orleans
Work state: Louisiana
Middle name: Orfilia

Source-specific fields

Adjusted Basic Pay (incl. locality): $45,409
Agency Code (OPM): AG
Agency Sub-element Code (OPM): AG90
Basic Pay (before locality): $38,791
Duty Station Code: 221690071
Duty Station State: LA
Length of Service (Years): 1
Occupation Code (OPM): 0962

Tatiana Estrada is a Contact Representative at Department of Agriculture based in New Orleans, Louisiana. 2026 total compensation came to $45,409. They are classified at grade 06.