Compared with the local labor market
Contact Representative pay vs. the United States
Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Homeland Security pays a median base salary of $63,568 for this role, 42% above that figure — about the 90th percentile of local pay for the occupation.
Where Department of Homeland Security sits in the local pay range
$31,750
$36,870
$44,770
$51,780
$63,590
Department of Homeland Security median · $63,568
The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Homeland Security’s median base salary for this role. Both figures are base pay only.
Median total compensation for this role at Department of Homeland Security is $64,568, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
Contact Representative beyond U.S. Federal Government (non-Defense)
This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $64,331 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →
Highest-paying jurisdictions for this role
Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.