U.S. Federal Government (non-Defense) / Selective Service System / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

18 employees hold this title in Selective Service System. Median total compensation for the role is $66,668, below the department median of $136,486.

Employees: 18
Total payroll: $1.2M
Role median: $66,668
Agency median: $136,486
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$60,608$82,065+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 18 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Selective Service System pays a median base salary of $66,668 for this role, 49% above that figure — above the 90th percentile of local pay for the occupation.

Where Selective Service System sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Selective Service System median · $66,668

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Selective Service System’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Selective Service System is $66,668, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Selective Service System, the median of $66,668 ranks #4 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Blanca Rivera

Contact Representative/Selective Service System

2024 total comp

$84,793

Sub-department: Selective Service System
Base pay: $84,793
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,793
Pay grade: 09
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $84,793
Basic Pay (before locality): $65,020
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 36
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Blanca Rivera works as a Contact Representative for Selective Service System based in Great Lakes, Illinois. Blanca earned $84,793 in 2024. Their pay grade is 09.

Helen Vines

Contact Representative/Selective Service System

2024 total comp

$76,768

Sub-department: Selective Service System
Base pay: $76,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $76,768
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $76,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 36
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Selective Service System, Helen Vines serves as a Contact Representative based in Great Lakes, Illinois. Their 2024 pay totaled $76,768. They are classified at grade 08.

Andy Gonzalez

Contact Representative/Selective Service System

2024 total comp

$75,867

Sub-department: Selective Service System
Base pay: $75,867
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,867
Pay grade: 09
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $75,867
Basic Pay (before locality): $58,176
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Andy Gonzalez is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $75,867. They are classified at grade 09.

Shaquita France

Contact Representative/Selective Service System

2024 total comp

$74,748

Sub-department: Selective Service System
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 26
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shaquita France is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Marisela Negron

Contact Representative/Selective Service System

2024 total comp

$73,636

Sub-department: Selective Service System
Base pay: $73,636
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $73,636
Pay grade: 09
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $73,636
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marisela Negron holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2024, their total compensation was $73,636. Their pay grade is 09.

Evangelene Montgomery

Contact Representative/Selective Service System

2024 total comp

$72,728

Sub-department: Selective Service System
Base pay: $72,728
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,728
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,728
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 32
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Evangelene Montgomery holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2024, their total compensation was $72,728. Their pay grade is 08.

Angela Coleman

Contact Representative/Selective Service System

2024 total comp

$70,708

Sub-department: Selective Service System
Base pay: $70,708
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,708
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,708
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Coleman is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $70,708. They are classified at grade 08.

Guelia Rodriguez

Contact Representative/Selective Service System

2024 total comp

$68,688

Sub-department: Selective Service System
Base pay: $68,688
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,688
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,688
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Guelia Rodriguez holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2024, their total compensation was $68,688. Their pay grade is 08.

Angela Poole

Contact Representative/Selective Service System

2024 total comp

$66,668

Sub-department: Selective Service System
Base pay: $66,668
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,668
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,668
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Poole works as a Contact Representative for Selective Service System based in Great Lakes, Illinois. Angela earned $66,668 in 2024. Their pay grade is 08.

Lauren Tolbert

Contact Representative/Selective Service System

2024 total comp

$66,668

Sub-department: Selective Service System
Base pay: $66,668
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,668
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,668
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lauren Tolbert holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2024, their total compensation was $66,668. Their pay grade is 08.

Angela Walton

Contact Representative/Selective Service System

2024 total comp

$66,668

Sub-department: Selective Service System
Base pay: $66,668
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,668
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,668
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Walton is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $66,668. They are classified at grade 08.

Milagro Pereira

Contact Representative/Selective Service System

2024 total comp

$64,648

Sub-department: Selective Service System
Base pay: $64,648
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,648
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,648
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Milagro Pereira is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $64,648. They are classified at grade 08.

Luis Vazquez

Contact Representative/Selective Service System

2024 total comp

$64,648

Sub-department: Selective Service System
Base pay: $64,648
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,648
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,648
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Selective Service System, Luis Vazquez serves as a Contact Representative based in Great Lakes, Illinois. Their 2024 pay totaled $64,648. They are classified at grade 08.

Christopher Biggs

Contact Representative/Selective Service System

2024 total comp

$64,026

Sub-department: Selective Service System
Base pay: $64,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,026
Pay grade: 06
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,026
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christopher Biggs is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $64,026. They are classified at grade 06.

Nancy Ocampo-Hernandez

Contact Representative/Selective Service System

2024 total comp

$62,628

Sub-department: Selective Service System
Base pay: $62,628
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,628
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,628
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Selective Service System, Nancy Ocampo-Hernandez serves as a Contact Representative based in Great Lakes, Illinois. Their 2024 pay totaled $62,628. They are classified at grade 08.

Benjamin Swanson

Contact Representative/Selective Service System

2024 total comp

$62,628

Sub-department: Selective Service System
Base pay: $62,628
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,628
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,628
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Benjamin Swanson works as a Contact Representative for Selective Service System based in Great Lakes, Illinois. Benjamin earned $62,628 in 2024. Their pay grade is 08.

Jason Flores

Contact Representative/Selective Service System

2024 total comp

$60,608

Sub-department: Selective Service System
Base pay: $60,608
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,608
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,608
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jason Flores holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2024, their total compensation was $60,608. Their pay grade is 08.

Biaji Hawkins

Contact Representative/Selective Service System

2024 total comp

$60,608

Sub-department: Selective Service System
Base pay: $60,608
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,608
Pay grade: 08
Work city: Great Lakes
Work county: Lake
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,608
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 173595097
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Biaji Hawkins is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2024 total compensation came to $60,608. They are classified at grade 08.