U.S. Federal Government (non-Defense) / Selective Service System / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

20 employees hold this title in Selective Service System. Median total compensation for the role is $70,798, below the department median of $140,763.

Employees: 20
Total payroll: $1.5M
Role median: $70,798
Agency median: $140,763
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$64,553$101,400+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 20 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Selective Service System pays a median base salary of $70,798 for this role, 58% above that figure — above the 90th percentile of local pay for the occupation.

Where Selective Service System sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Selective Service System median · $70,798

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Selective Service System’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Selective Service System is $70,798, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Selective Service System, the median of $70,798 ranks #3 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$90,062 · 1

Department of State

$75,519 · 4

Department of Labor

$69,238 · 7

Small Business Administration

$65,992 · 2

Social Security Administration

$65,662 · 11,102

Department of Homeland Security

$64,568 · 6

Department of Agriculture

$63,134 · 14

Department of Health and Human Services

$62,715 · 303

Department of Veterans Affairs

$58,871 · 1,454

Equal Employment Opportunity Commission

$58,871 · 41

Office of Personnel Management

$57,389 · 407

Department of Interior

$54,561 · 107

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $64,331 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Selective Service System

Record list

Employees with this title

Page 1

Kyle Wisher

Contact Representative/Selective Service System

2026 total comp

$113,902

Sub-department: Selective Service System
Base pay: $113,402
Overtime: $0
Other pay: $500
Benefits: $0
Total compensation: $113,902
Pay grade: 12
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $113,402
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $86,659
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 16
Occupation Code (OPM): 0962

Kyle Wisher is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $113,902. They are classified at grade 12.

Andy Gonzalez

Contact Representative/Selective Service System

2026 total comp

$81,001

Sub-department: Selective Service System
Base pay: $80,501
Overtime: $0
Other pay: $500
Benefits: $0
Total compensation: $81,001
Pay grade: 09
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,501
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $61,517
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 14
Occupation Code (OPM): 0962

Andy Gonzalez is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $81,001. They are classified at grade 09.

Shaquita France

Contact Representative/Selective Service System

2026 total comp

$79,126

Sub-department: Selective Service System
Base pay: $79,126
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,126
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: M.

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,126
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $60,466
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 28
Occupation Code (OPM): 0962

Shaquita France is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $79,126. They are classified at grade 08.

Marisela Negron

Contact Representative/Selective Service System

2026 total comp

$78,701

Sub-department: Selective Service System
Base pay: $78,201
Overtime: $0
Other pay: $500
Benefits: $0
Total compensation: $78,701
Pay grade: 09
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $78,201
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $59,759
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 10
Occupation Code (OPM): 0962

Marisela Negron holds the role of Contact Representative at Selective Service System based in North Chicago, Illinois. In 2026, their total compensation was $78,701. Their pay grade is 09.

Helen Vines

Contact Representative/Selective Service System

2024 total comp

$76,768

Sub-department: Selective Service System
Base pay: $76,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $76,768
Pay grade: 08
Work city: Great Lakes
Work state: Illinois
Middle name: S.

Source-specific fields

Adjusted Basic Pay (incl. locality): $76,768
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $58,867
Duty Station Code: 173595097
Duty Station State: IL
Length of Service (Years): 37
Occupation Code (OPM): 0962

At Selective Service System, Helen Vines serves as a Contact Representative based in Great Lakes, Illinois. Their 2024 pay totaled $76,768. They are classified at grade 08.

Crystal Davis

Contact Representative/Selective Service System

2026 total comp

$74,962

Sub-department: Selective Service System
Base pay: $74,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,962
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: E

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,962
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $57,284
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 24
Occupation Code (OPM): 0962

At Selective Service System, Crystal Davis serves as a Contact Representative based in North Chicago, Illinois. Their 2026 pay totaled $74,962. They are classified at grade 08.

Evangelene Montgomery

Contact Representative/Selective Service System

2026 total comp

$74,962

Sub-department: Selective Service System
Base pay: $74,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,962
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,962
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $57,284
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 35
Occupation Code (OPM): 0962

Evangelene Montgomery holds the role of Contact Representative at Selective Service System based in North Chicago, Illinois. In 2026, their total compensation was $74,962. Their pay grade is 08.

Christopher Biggs

Contact Representative/Selective Service System

2025 total comp

$74,225

Sub-department: Selective Service System
Base pay: $74,225
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,225
Pay grade: 08
Work city: Great Lakes
Work state: Illinois
Middle name: R

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,225
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $56,721
Duty Station Code: 173595097
Duty Station State: IL
Length of Service (Years): 9
Occupation Code (OPM): 0962

Christopher Biggs is a Contact Representative at Selective Service System based in Great Lakes, Illinois. 2025 total compensation came to $74,225. They are classified at grade 08.

Guelia Rodriguez

Contact Representative/Selective Service System

2026 total comp

$73,130

Sub-department: Selective Service System
Base pay: $72,880
Overtime: $0
Other pay: $250
Benefits: $0
Total compensation: $73,130
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,880
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $55,693
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 15
Occupation Code (OPM): 0962

Guelia Rodriguez holds the role of Contact Representative at Selective Service System based in North Chicago, Illinois. In 2026, their total compensation was $73,130. Their pay grade is 08.

Angela Poole

Contact Representative/Selective Service System

2026 total comp

$70,798

Sub-department: Selective Service System
Base pay: $70,798
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,798
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: R

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,798
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $54,102
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 12
Occupation Code (OPM): 0962

Angela Poole works as a Contact Representative for Selective Service System based in North Chicago, Illinois. Angela earned $70,798 in 2026. Their pay grade is 08.

Lauren Tolbert

Contact Representative/Selective Service System

2026 total comp

$70,798

Sub-department: Selective Service System
Base pay: $70,798
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,798
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,798
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $54,102
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 12
Occupation Code (OPM): 0962

Lauren Tolbert holds the role of Contact Representative at Selective Service System based in North Chicago, Illinois. In 2026, their total compensation was $70,798. Their pay grade is 08.

Luis Vazquez

Contact Representative/Selective Service System

2026 total comp

$70,798

Sub-department: Selective Service System
Base pay: $70,798
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,798
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: M

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,798
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $54,102
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 8
Occupation Code (OPM): 0962

At Selective Service System, Luis Vazquez serves as a Contact Representative based in North Chicago, Illinois. Their 2026 pay totaled $70,798. They are classified at grade 08.

Angela Walton

Contact Representative/Selective Service System

2026 total comp

$70,798

Sub-department: Selective Service System
Base pay: $70,798
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,798
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,798
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $54,102
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 12
Occupation Code (OPM): 0962

Angela Walton is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $70,798. They are classified at grade 08.

Milagro Pereira

Contact Representative/Selective Service System

2026 total comp

$68,966

Sub-department: Selective Service System
Base pay: $68,716
Overtime: $0
Other pay: $250
Benefits: $0
Total compensation: $68,966
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,716
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $52,511
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 7
Occupation Code (OPM): 0962

Milagro Pereira is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $68,966. They are classified at grade 08.

Biaji Hawkins

Contact Representative/Selective Service System

2026 total comp

$68,716

Sub-department: Selective Service System
Base pay: $68,716
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,716
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: A

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,716
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $52,511
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 5
Occupation Code (OPM): 0962

Biaji Hawkins is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $68,716. They are classified at grade 08.

Nancy Ocampohernandez

Contact Representative/Selective Service System

2026 total comp

$68,716

Sub-department: Selective Service System
Base pay: $68,716
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,716
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,716
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $52,511
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 7
Occupation Code (OPM): 0962

Nancy Ocampohernandez is a Contact Representative at Selective Service System based in North Chicago, Illinois. 2026 total compensation came to $68,716. They are classified at grade 08.

Benjamin Swanson

Contact Representative/Selective Service System

2026 total comp

$68,716

Sub-department: Selective Service System
Base pay: $68,716
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,716
Pay grade: 08
Work city: North Chicago
Work state: Illinois
Middle name: Emanuel

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,716
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $52,511
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 9
Occupation Code (OPM): 0962

Benjamin Swanson works as a Contact Representative for Selective Service System based in North Chicago, Illinois. Benjamin earned $68,716 in 2026. Their pay grade is 08.

Nancy Ocampo-Hernandez

Contact Representative/Selective Service System

2025 total comp

$68,038

Sub-department: Selective Service System
Base pay: $68,038
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,038
Pay grade: 08
Work city: North Chicago
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,038
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $51,993
Duty Station Code: 176290097
Duty Station State: IL
Length of Service (Years): 6
Occupation Code (OPM): 0962

At Selective Service System, Nancy Ocampo-Hernandez serves as a Contact Representative based in North Chicago, Illinois. Their 2025 pay totaled $68,038. They are classified at grade 08.

Jason Flores

Contact Representative/Selective Service System

2025 total comp

$65,976

Sub-department: Selective Service System
Base pay: $65,976
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,976
Pay grade: 08
Work city: Great Lakes
Work state: Illinois
Middle name: Paul

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,976
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $50,417
Duty Station Code: 173595097
Duty Station State: IL
Length of Service (Years): 7
Occupation Code (OPM): 0962

Jason Flores holds the role of Contact Representative at Selective Service System based in Great Lakes, Illinois. In 2025, their total compensation was $65,976. Their pay grade is 08.

Angela Coleman

Contact Representative/Selective Service System

2025 total comp

$64,553

Sub-department: Selective Service System
Base pay: $64,553
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,553
Pay grade: 08
Work city: Montgomery
Work state: Alabama
Middle name: K.

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,553
Agency Code (OPM): SS
Agency Sub-element Code (OPM): SS00
Basic Pay (before locality): $55,145
Duty Station Code: 012130101
Duty Station State: AL
Length of Service (Years): 27
Occupation Code (OPM): 0962

Angela Coleman is a Contact Representative at Selective Service System based in Montgomery, Alabama. 2025 total compensation came to $64,553. They are classified at grade 08.