U.S. Federal Government (non-Defense) / Department of Veterans Affairs / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

1,454 employees hold this title in Department of Veterans Affairs. Median total compensation for the role is $58,871, below the department median of $98,459.

Employees: 1,454
Total payroll: $86.5M
Role median: $58,871
Agency median: $98,459
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$80,203+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 1,454 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Veterans Affairs pays a median base salary of $58,871 for this role, 31% above that figure — about the 84th percentile of local pay for the occupation.

Where Department of Veterans Affairs sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Veterans Affairs median · $58,871

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Veterans Affairs’s median base salary for this role. Both figures are base pay only.

Computed over the 1,445 of 1,454 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Department of Veterans Affairs is $58,871, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Veterans Affairs, the median of $58,871 ranks #10 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$90,062 · 1

Department of State

$75,519 · 4

Selective Service System

$70,798 · 20

Department of Labor

$69,238 · 7

Small Business Administration

$65,992 · 2

Social Security Administration

$65,662 · 11,102

Department of Homeland Security

$64,568 · 6

Department of Agriculture

$63,134 · 14

Department of Health and Human Services

$62,715 · 303

Equal Employment Opportunity Commission

$58,871 · 41

Office of Personnel Management

$57,389 · 407

Department of Interior

$54,561 · 107

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $64,331 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Department of Veterans Affairs

Administrative Officer 3,667
Contracting 3,352
Cooking 2,265
Custodial Working 14,820
Dental Assistant 2,344
Dental Officer 2,251
Diagnostic Radiologic Technologist 5,885
Dietitian and Nutritionist 3,654
Equipment Facilities, and Services 1,776
Financial Administration and Program 2,476
Financial Clerical and Assistance 2,382
Food Service Working 7,281
General Attorney 2,083
General Business and Industry 1,575
General Engineering 1,920
General Health Science 10,103
General Legal and Kindred Administration 3,611
Health Aid and Technician 10,717
Health System Specialist 6,340
Human Resources Assistance 1,613
Human Resources Management 9,616
Information Technology Management 7,807
Invalid 1,497
Inventory Management 2,932
Mail and File 1,350
Maintenance Mechanic 2,138
Management and Program Analysis 11,274
Materials Handler 1,570
Medical Instrument Technician 4,607
Medical Officer 34,743
Medical Records Technician 4,082
Medical Supply Aide and Technician 3,855
Medical Support Assistance 44,186
Medical Technician 2,198
Medical Technologist 5,693
Miscellaneous Administration and Program 11,855
Miscellaneous Clerk and Assistant 10,377
Motor Vehicle Operating 2,288
Nurse 106,736
Nursing Assistant 17,477
Occupational Therapist 2,256
Optometrist 1,775
Pharmacist 14,500
Pharmacy Technician 7,058
Physical Therapist 3,732
Physician Assistant 3,693
Practical Nurse 17,966
Psychology 10,658
Purchasing 2,168
Recreation/Creative Arts Therapist 1,250
Secretary 1,410
Security Clerical and Assistance 1,664
Social Science 5,151
Social Science Aid and Technician 1,678
Social Work 25,349
Speech Pathology and Audiology 2,865
Supply Clerical and Technician 3,222
Transportation Clerk and Assistant 1,585
Veterans Claims Examining 21,842

Record list

Employees with this title

Page 1

Marie Knight

Contact Representative/Department of Veterans Affairs

2026 total comp

$102,698

Sub-department: Veterans Health Administration
Base pay: $102,698
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $102,698
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: A

Source-specific fields

Adjusted Basic Pay (incl. locality): $102,698
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $78,684
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 35
Occupation Code (OPM): 0962

Marie Knight is a Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. 2026 total compensation came to $102,698. They are classified at grade 11.

Tracy Dillwood

Contact Representative/Department of Veterans Affairs

2025 total comp

$101,672

Sub-department: Veterans Health Administration
Base pay: $101,672
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $101,672
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: Ranae

Source-specific fields

Adjusted Basic Pay (incl. locality): $101,672
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $77,898
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 16
Occupation Code (OPM): 0962

Tracy Dillwood holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2025, their total compensation was $101,672. Their pay grade is 11.

John Lucas

Contact Representative/Department of Veterans Affairs

2026 total comp

$99,922

Sub-department: Veterans Health Administration
Base pay: $99,922
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $99,922
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: K

Source-specific fields

Adjusted Basic Pay (incl. locality): $99,922
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $76,557
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 13
Occupation Code (OPM): 0962

John Lucas holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2026, their total compensation was $99,922. Their pay grade is 11.

Ellis Mcclure

Contact Representative/Department of Veterans Affairs

2025 total comp

$97,689

Sub-department: Veterans Health Administration
Base pay: $97,689
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $97,689
Pay grade: 11
Work city: Long Beach
Work state: California
Middle name: A

Source-specific fields

Adjusted Basic Pay (incl. locality): $97,689
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $71,583
Duty Station Code: 061970037
Duty Station State: CA
Length of Service (Years): 10
Occupation Code (OPM): 0962

Ellis Mcclure is a Contact Representative at Department of Veterans Affairs based in Long Beach, California. 2025 total compensation came to $97,689. They are classified at grade 11.

Paul Beatty

Contact Representative/Department of Veterans Affairs

2026 total comp

$97,146

Sub-department: Veterans Health Administration
Base pay: $97,146
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $97,146
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: E

Source-specific fields

Adjusted Basic Pay (incl. locality): $97,146
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $74,430
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 18
Occupation Code (OPM): 0962

Paul Beatty is a Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. 2026 total compensation came to $97,146. They are classified at grade 11.

Paul Thorne

Contact Representative/Department of Veterans Affairs

2026 total comp

$97,146

Sub-department: Veterans Health Administration
Base pay: $97,146
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $97,146
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: B

Source-specific fields

Adjusted Basic Pay (incl. locality): $97,146
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $74,430
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 9
Occupation Code (OPM): 0962

Paul Thorne works as a Contact Representative for Department of Veterans Affairs based in Lakewood, Colorado. Paul earned $97,146 in 2026. Their pay grade is 11.

Cassandra Mcfadden

Contact Representative/Department of Veterans Affairs

2026 total comp

$95,700

Sub-department: Veterans Health Administration
Base pay: $95,700
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,700
Pay grade: 11
Work city: Anchorage
Work state: Alaska
Middle name: I

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,700
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $72,303
Duty Station Code: 020130020
Duty Station State: AK
Length of Service (Years): 15
Occupation Code (OPM): 0962

Cassandra Mcfadden holds the role of Contact Representative at Department of Veterans Affairs based in Anchorage, Alaska. In 2026, their total compensation was $95,700. Their pay grade is 11.

Derek Divan

Contact Representative/Department of Veterans Affairs

2026 total comp

$94,370

Sub-department: Veterans Health Administration
Base pay: $94,370
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $94,370
Pay grade: 11
Work city: Lakewood
Work state: Colorado
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $94,370
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $72,303
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 9
Occupation Code (OPM): 0962

Derek Divan works as a Contact Representative for Department of Veterans Affairs based in Lakewood, Colorado. Derek earned $94,370 in 2026. Their pay grade is 11.

Krista Lechliter

Contact Representative/Department of Veterans Affairs

2026 total comp

$91,145

Sub-department: Veterans Health Administration
Base pay: $91,145
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $91,145
Pay grade: 11
Work city: Ridgeley
Work state: West Virginia
Middle name: K

Source-specific fields

Adjusted Basic Pay (incl. locality): $91,145
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,049
Duty Station Code: 542300057
Duty Station State: WV
Length of Service (Years): 12
Occupation Code (OPM): 0962

At Department of Veterans Affairs, Krista Lechliter serves as a Contact Representative based in Ridgeley, West Virginia. Their 2026 pay totaled $91,145. They are classified at grade 11.

Annette Smithmatthews

Contact Representative/Department of Veterans Affairs

2026 total comp

$89,470

Sub-department: Veterans Health Administration
Base pay: $89,470
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,470
Pay grade: 09
Work city: Lakewood
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,470
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 47
Occupation Code (OPM): 0962

Annette Smithmatthews is a Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. 2026 total compensation came to $89,470. They are classified at grade 09.

Earnest Johnson

Contact Representative/Department of Veterans Affairs

2026 total comp

$89,428

Sub-department: Veterans Health Administration
Base pay: $89,428
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,428
Pay grade: 11
Work city: Colorado Spgs
Work state: Colorado
Middle name: D

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,428
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $74,430
Duty Station Code: 080430041
Duty Station State: CO
Length of Service (Years): 12
Occupation Code (OPM): 0962

Earnest Johnson is a Contact Representative at Department of Veterans Affairs based in Colorado Spgs, Colorado. 2026 total compensation came to $89,428. They are classified at grade 11.

Annette Smith-Matthews

Contact Representative/Department of Veterans Affairs

2025 total comp

$88,577

Sub-department: Veterans Health Administration
Base pay: $88,577
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $88,577
Pay grade: 09
Work city: Lakewood
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $88,577
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $67,865
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 42
Occupation Code (OPM): 0962

Annette Smith-Matthews works as a Contact Representative for Department of Veterans Affairs based in Lakewood, Colorado. Annette earned $88,577 in 2025. Their pay grade is 09.

Toni Starling

Contact Representative/Department of Veterans Affairs

2026 total comp

$84,998

Sub-department: Veterans Health Administration
Base pay: $84,998
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,998
Pay grade: 09
Work city: Dallas
Work state: Texas
Middle name: D

Source-specific fields

Adjusted Basic Pay (incl. locality): $84,998
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $66,791
Duty Station Code: 481730113
Duty Station State: TX
Length of Service (Years): 35
Occupation Code (OPM): 0962

Toni Starling holds the role of Contact Representative at Department of Veterans Affairs based in Dallas, Texas. In 2026, their total compensation was $84,998. Their pay grade is 09.

Ryan Lane

Contact Representative/Department of Veterans Affairs

2024 total comp

$84,644

Sub-department: Veterans Health Administration
Base pay: $84,644
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,644
Pay grade: 11
Work city: Catlin
Work state: Illinois
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $84,644
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $72,457
Duty Station Code: 171470183
Duty Station State: IL
Length of Service (Years): 11
Occupation Code (OPM): 0962

At Department of Veterans Affairs, Ryan Lane serves as a Contact Representative based in Catlin, Illinois. Their 2024 pay totaled $84,644. They are classified at grade 11.

Gregory Kave

Contact Representative/Department of Veterans Affairs

2026 total comp

$82,681

Sub-department: Veterans Health Administration
Base pay: $82,681
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $82,681
Pay grade: 09
Work city: Smyrna
Work state: Georgia
Middle name: A

Source-specific fields

Adjusted Basic Pay (incl. locality): $82,681
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $66,791
Duty Station Code: 135070067
Duty Station State: GA
Length of Service (Years): 18
Occupation Code (OPM): 0962

At Department of Veterans Affairs, Gregory Kave serves as a Contact Representative based in Smyrna, Georgia. Their 2026 pay totaled $82,681. They are classified at grade 09.

Shanna Anderson

Contact Representative/Department of Veterans Affairs

2026 total comp

$81,553

Sub-department: Veterans Health Administration
Base pay: $81,553
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,553
Pay grade: 09
Work city: Topeka
Work state: Kansas
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $81,553
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 205400177
Duty Station State: KS
Length of Service (Years): 18
Occupation Code (OPM): 0962

Shanna Anderson works as a Contact Representative for Department of Veterans Affairs based in Topeka, Kansas. Shanna earned $81,553 in 2026. Their pay grade is 09.

Heather Gerety

Contact Representative/Department of Veterans Affairs

2026 total comp

$81,553

Sub-department: Veterans Health Administration
Base pay: $81,553
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,553
Pay grade: 09
Work city: Topeka
Work state: Kansas
Middle name: D

Source-specific fields

Adjusted Basic Pay (incl. locality): $81,553
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 205400177
Duty Station State: KS
Length of Service (Years): 26
Occupation Code (OPM): 0962

Heather Gerety works as a Contact Representative for Department of Veterans Affairs based in Topeka, Kansas. Heather earned $81,553 in 2026. Their pay grade is 09.

Wendy Ketterman

Contact Representative/Department of Veterans Affairs

2026 total comp

$81,553

Sub-department: Veterans Health Administration
Base pay: $81,553
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,553
Pay grade: 09
Work city: Kansas City
Work state: Kansas
Middle name: C

Source-specific fields

Adjusted Basic Pay (incl. locality): $81,553
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 202820209
Duty Station State: KS
Length of Service (Years): 20
Occupation Code (OPM): 0962

Wendy Ketterman holds the role of Contact Representative at Department of Veterans Affairs based in Kansas City, Kansas. In 2026, their total compensation was $81,553. Their pay grade is 09.

Brandy Turpin

Contact Representative/Department of Veterans Affairs

2026 total comp

$81,553

Sub-department: Veterans Health Administration
Base pay: $81,553
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,553
Pay grade: 09
Work city: Topeka
Work state: Kansas
Middle name: R

Source-specific fields

Adjusted Basic Pay (incl. locality): $81,553
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 205400177
Duty Station State: KS
Length of Service (Years): 22
Occupation Code (OPM): 0962

Brandy Turpin is a Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. 2026 total compensation came to $81,553. They are classified at grade 09.

Lucille Dore

Contact Representative/Department of Veterans Affairs

2026 total comp

$81,318

Sub-department: Veterans Health Administration
Base pay: $80,997
Overtime: $0
Other pay: $321
Benefits: $0
Total compensation: $81,318
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: E

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,997
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $62,057
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 35
Occupation Code (OPM): 0962

Lucille Dore holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2026, their total compensation was $81,318. Their pay grade is 08.

Raymond Arrington

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,997

Sub-department: Veterans Health Administration
Base pay: $80,997
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,997
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: D

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,997
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $62,057
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 32
Occupation Code (OPM): 0962

Raymond Arrington is a Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. 2026 total compensation came to $80,997. They are classified at grade 08.

John Brooks

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,997

Sub-department: Veterans Health Administration
Base pay: $80,997
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,997
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: D

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,997
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $62,057
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 24
Occupation Code (OPM): 0962

John Brooks holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2026, their total compensation was $80,997. Their pay grade is 08.

Christopher Edwards

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,934

Sub-department: Veterans Health Administration
Base pay: $80,292
Overtime: $0
Other pay: $642
Benefits: $0
Total compensation: $80,934
Pay grade: 09
Work city: Lakewood
Work state: Colorado
Middle name: K

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,292
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,517
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 13
Occupation Code (OPM): 0962

Christopher Edwards is a Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. 2026 total compensation came to $80,934. They are classified at grade 09.

Brandie Bowser

Contact Representative/Department of Veterans Affairs

2025 total comp

$80,558

Sub-department: Veterans Health Administration
Base pay: $80,558
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,558
Pay grade: 11
Work city: Las Vegas
Work state: Nevada
Middle name: C

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,558
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $67,373
Duty Station Code: 320120003
Duty Station State: NV
Length of Service (Years): 14
Occupation Code (OPM): 0962

Brandie Bowser holds the role of Contact Representative at Department of Veterans Affairs based in Las Vegas, Nevada. In 2025, their total compensation was $80,558. Their pay grade is 11.

Aiesha Ashby

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,292

Sub-department: Veterans Health Administration
Base pay: $80,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,292
Pay grade: 09
Work city: Lakewood
Work state: Colorado
Middle name: R

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,292
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,517
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 11
Occupation Code (OPM): 0962

Aiesha Ashby holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2026, their total compensation was $80,292. Their pay grade is 09.

Shawn Lockhart

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,292

Sub-department: Veterans Health Administration
Base pay: $80,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,292
Pay grade: 09
Work city: Lakewood
Work state: Colorado
Middle name: V

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,292
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,517
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 10
Occupation Code (OPM): 0962

Shawn Lockhart holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2026, their total compensation was $80,292. Their pay grade is 09.

John Rickman

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,243

Sub-department: Veterans Health Administration
Base pay: $80,243
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,243
Pay grade: 09
Work city: Fort Riley
Work state: Kansas
Middle name: V

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,243
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,549
Duty Station Code: 201826061
Duty Station State: KS
Length of Service (Years): 12
Occupation Code (OPM): 0962

John Rickman is a Contact Representative at Department of Veterans Affairs based in Fort Riley, Kansas. 2026 total compensation came to $80,243. They are classified at grade 09.

Linda Barron

Contact Representative/Department of Veterans Affairs

2025 total comp

$80,203

Sub-department: Veterans Health Administration
Base pay: $80,203
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,203
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: M

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,203
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,449
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 35
Occupation Code (OPM): 0962

At Department of Veterans Affairs, Linda Barron serves as a Contact Representative based in Lakewood, Colorado. Their 2025 pay totaled $80,203. They are classified at grade 08.

Kimberly Link

Contact Representative/Department of Veterans Affairs

2025 total comp

$80,203

Sub-department: Veterans Health Administration
Base pay: $80,203
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,203
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: S

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,203
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,449
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 14
Occupation Code (OPM): 0962

Kimberly Link holds the role of Contact Representative at Department of Veterans Affairs based in Lakewood, Colorado. In 2025, their total compensation was $80,203. Their pay grade is 08.

Laura Marsh

Contact Representative/Department of Veterans Affairs

2025 total comp

$80,203

Sub-department: Veterans Health Administration
Base pay: $80,203
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,203
Pay grade: 08
Work city: Denver
Work state: Colorado
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,203
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,449
Duty Station Code: 080600031
Duty Station State: CO
Length of Service (Years): 21
Occupation Code (OPM): 0962

Laura Marsh works as a Contact Representative for Department of Veterans Affairs based in Denver, Colorado. Laura earned $80,203 in 2025. Their pay grade is 08.

Russell Hesson

Contact Representative/Department of Veterans Affairs

2025 total comp

$80,203

Sub-department: Veterans Health Administration
Base pay: $80,203
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,203
Pay grade: 08
Work city: Lakewood
Work state: Colorado
Middle name: A

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,203
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $61,449
Duty Station Code: 081435059
Duty Station State: CO
Length of Service (Years): 26
Occupation Code (OPM): 0962

Russell Hesson works as a Contact Representative for Department of Veterans Affairs based in Lakewood, Colorado. Russell earned $80,203 in 2025. Their pay grade is 08.

Edith Uduaghan

Contact Representative/Department of Veterans Affairs

2026 total comp

$80,012

Sub-department: Veterans Health Administration
Base pay: $80,012
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $80,012
Pay grade: 09
Work city: Irvington
Work state: New Jersey
Middle name: O

Source-specific fields

Adjusted Basic Pay (incl. locality): $80,012
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $58,001
Duty Station Code: 341480013
Duty Station State: NJ
Length of Service (Years): 7
Occupation Code (OPM): 0962

Edith Uduaghan is a Contact Representative at Department of Veterans Affairs based in Irvington, New Jersey. 2026 total compensation came to $80,012. They are classified at grade 09.

Michelle Cooper

Contact Representative/Department of Veterans Affairs

2026 total comp

$79,658

Sub-department: Veterans Health Administration
Base pay: $79,658
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,658
Pay grade: 11
Work city: Nashville
Work state: Tennessee
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,658
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $68,049
Duty Station Code: 471760037
Duty Station State: TN
Length of Service (Years): 14
Occupation Code (OPM): 0962

Michelle Cooper works as a Contact Representative for Department of Veterans Affairs based in Nashville, Tennessee. Michelle earned $79,658 in 2026. Their pay grade is 11.

Chelsea Mccoy

Contact Representative/Department of Veterans Affairs

2025 total comp

$79,655

Sub-department: Veterans Health Administration
Base pay: $79,655
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,655
Pay grade: 11
Work city: Omaha
Work state: Nebraska
Middle name: M

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,655
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $67,373
Duty Station Code: 313620055
Duty Station State: NE
Length of Service (Years): 10
Occupation Code (OPM): 0962

Chelsea Mccoy works as a Contact Representative for Department of Veterans Affairs based in Omaha, Nebraska. Chelsea earned $79,655 in 2025. Their pay grade is 11.

Treniece Reid

Contact Representative/Department of Veterans Affairs

2026 total comp

$79,481

Sub-department: Veterans Health Administration
Base pay: $79,481
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,481
Pay grade: 08
Work city: Katy
Work state: Texas
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,481
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $58,875
Duty Station Code: 483580201
Duty Station State: TX
Length of Service (Years): 18
Occupation Code (OPM): 0962

Treniece Reid works as a Contact Representative for Department of Veterans Affairs based in Katy, Texas. Treniece earned $79,481 in 2026. Their pay grade is 08.

Bridget Lightner

Contact Representative/Department of Veterans Affairs

2025 total comp

$79,443

Sub-department: Veterans Benefits Administration
Base pay: $79,443
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,443
Pay grade: 09
Work city: Winston Salem
Work state: North Carolina

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,443
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VALA
Basic Pay (before locality): $67,865
Duty Station Code: 375120067
Duty Station State: NC
Length of Service (Years): 4
Occupation Code (OPM): 0962

Bridget Lightner is a Contact Representative at Department of Veterans Affairs based in Winston Salem, North Carolina. 2025 total compensation came to $79,443. They are classified at grade 09.

Jessica Campbell

Contact Representative/Department of Veterans Affairs

2025 total comp

$79,246

Sub-department: Veterans Health Administration
Base pay: $79,246
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,246
Pay grade: 09
Work city: Upper Marlboro
Work state: Maryland
Middle name: R

Source-specific fields

Adjusted Basic Pay (incl. locality): $79,246
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $59,165
Duty Station Code: 241620033
Duty Station State: MD
Length of Service (Years): 11
Occupation Code (OPM): 0962

Jessica Campbell is a Contact Representative at Department of Veterans Affairs based in Upper Marlboro, Maryland. 2025 total compensation came to $79,246. They are classified at grade 09.

Michelle Backman

Contact Representative/Department of Veterans Affairs

2025 total comp

$78,669

Sub-department: Veterans Health Administration
Base pay: $78,669
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $78,669
Pay grade: 09
Work city: Topeka
Work state: Kansas
Middle name: L

Source-specific fields

Adjusted Basic Pay (incl. locality): $78,669
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $66,125
Duty Station Code: 205400177
Duty Station State: KS
Length of Service (Years): 29
Occupation Code (OPM): 0962

Michelle Backman works as a Contact Representative for Department of Veterans Affairs based in Topeka, Kansas. Michelle earned $78,669 in 2025. Their pay grade is 09.

Rosa Morales Silva

Contact Representative/Department of Veterans Affairs

2026 total comp

$78,175

Sub-department: Veterans Health Administration
Base pay: $78,175
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $78,175
Pay grade: 08
Work city: Paso Robles
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $78,175
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VATA
Basic Pay (before locality): $57,284
Duty Station Code: 062705079
Duty Station State: CA
Length of Service (Years): 23
Occupation Code (OPM): 0962

Rosa Morales Silva is a Contact Representative at Department of Veterans Affairs based in Paso Robles, California. 2026 total compensation came to $78,175. They are classified at grade 08.

Danny Barrett

Contact Representative/Department of Veterans Affairs

2025 total comp

$78,083

Sub-department: Vet Customer Exper (Vce)
Base pay: $78,083
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $78,083
Pay grade: 08
Work city: Martinsburg
Work state: West Virginia
Middle name: O

Source-specific fields

Adjusted Basic Pay (incl. locality): $78,083
Agency Code (OPM): VA
Agency Sub-element Code (OPM): VAHG
Basic Pay (before locality): $58,297
Duty Station Code: 541660003
Duty Station State: WV
Length of Service (Years): 23
Occupation Code (OPM): 0962

At Department of Veterans Affairs, Danny Barrett serves as a Contact Representative based in Martinsburg, West Virginia. Their 2025 pay totaled $78,083. They are classified at grade 08.