U.S. Federal Government (non-Defense) / Department of Veterans Affairs / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

1,294 employees hold this title in Department of Veterans Affairs. Median total compensation for the role is $55,562, below the department median of $88,751.

Employees: 1,294
Total payroll: $73M
Role median: $55,562
Agency median: $88,751
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$77,146+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 1,294 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Veterans Affairs pays a median base salary of $55,562 for this role, 24% above that figure — about the 80th percentile of local pay for the occupation.

Where Department of Veterans Affairs sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Veterans Affairs median · $55,562

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Veterans Affairs’s median base salary for this role. Both figures are base pay only.

Computed over the 1,288 of 1,294 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Department of Veterans Affairs is $55,562, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Veterans Affairs, the median of $55,562 ranks #11 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 3

Senorris Brucemiller

Contact Representative/Department of Veterans Affairs

2024 total comp

$44,117

Sub-department: Veterans Health Administration
Base pay: $44,117
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,117
Pay grade: 06
Work city: Killeen
Work county: Bell
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $44,117
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 483690027
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Senorris Brucemiller holds the role of Contact Representative at Department of Veterans Affairs based in Killeen, Texas. In 2024, their total compensation was $44,117. Their pay grade is 06.

Tyesha Barnes

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,939

Sub-department: Veterans Health Administration
Base pay: $43,939
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,939
Pay grade: 05
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,939
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tyesha Barnes holds the role of Contact Representative at Department of Veterans Affairs based in Birmingham, Alabama. In 2024, their total compensation was $43,939. Their pay grade is 05.

Christen Chipps

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,932

Sub-department: Veterans Health Administration
Base pay: $43,932
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,932
Pay grade: 05
Work city: Hartford City
Work county: Blackford
Work state: Indiana

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,932
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 182040009
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christen Chipps works as a Contact Representative for Department of Veterans Affairs based in Hartford City, Indiana. Christen earned $43,932 in 2024. Their pay grade is 05.

Maranda Koopman

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,730

Sub-department: Veterans Health Administration
Base pay: $43,730
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,730
Pay grade: 05
Work city: Canandaigua
Work county: Ontario
Work state: New York

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,730
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 360830069
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Maranda Koopman serves as a Contact Representative based in Canandaigua, New York. Their 2024 pay totaled $43,730. They are classified at grade 05.

Courtney Jones

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,556

Sub-department: Veterans Health Administration
Base pay: $43,556
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,556
Pay grade: 05
Work city: Port Saint Lucie
Work county: Saint Lucie
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,556
Basic Pay (before locality): $35,007
Country: United States
Duty Station Code: 122601111
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Courtney Jones serves as a Contact Representative based in Port Saint Lucie, Florida. Their 2024 pay totaled $43,556. They are classified at grade 05.

Nahima Williams

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,533

Sub-department: Veterans Health Administration
Base pay: $43,533
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,533
Pay grade: 05
Work city: Marrero
Work county: Jefferson
Work state: Louisiana

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,533
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 221488051
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Nahima Williams works as a Contact Representative for Department of Veterans Affairs based in Marrero, Louisiana. Nahima earned $43,533 in 2024. Their pay grade is 05.

Stephanie Hightower

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,533

Sub-department: Veterans Health Administration
Base pay: $43,533
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,533
Pay grade: 05
Work city: Saint Petersburg
Work county: Pinellas
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,533
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 122730103
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Hightower works as a Contact Representative for Department of Veterans Affairs based in Saint Petersburg, Florida. Stephanie earned $43,533 in 2024. Their pay grade is 05.

Nicole Hudson

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,533

Sub-department: Veterans Health Administration
Base pay: $43,533
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,533
Pay grade: 05
Work city: Tampa
Work county: Hillsborough
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,533
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 122950057
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Nicole Hudson holds the role of Contact Representative at Department of Veterans Affairs based in Tampa, Florida. In 2024, their total compensation was $43,533. Their pay grade is 05.

Olatoyosi Adebajo

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,216

Sub-department: Veterans Health Administration
Base pay: $43,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,216
Pay grade: 05
Work city: Douglasville
Work county: Douglas
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,216
Basic Pay (before locality): $35,007
Country: United States
Duty Station Code: 131770097
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Olatoyosi Adebajo serves as a Contact Representative based in Douglasville, Georgia. Their 2024 pay totaled $43,216. They are classified at grade 05.

Marley Bettis

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,216

Sub-department: Veterans Health Administration
Base pay: $43,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,216
Pay grade: 05
Work city: Lithonia
Work county: De Kalb
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,216
Basic Pay (before locality): $35,007
Country: United States
Duty Station Code: 133210089
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marley Bettis is a Contact Representative at Department of Veterans Affairs based in Lithonia, Georgia. 2024 total compensation came to $43,216. They are classified at grade 05.

De Giddings

Contact Representative/Department of Veterans Affairs

2024 total comp

$43,216

Sub-department: Veterans Health Administration
Base pay: $43,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,216
Pay grade: 05
Work city: Mcdonough
Work county: Henry
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $43,216
Basic Pay (before locality): $35,007
Country: United States
Duty Station Code: 133360151
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

De Giddings holds the role of Contact Representative at Department of Veterans Affairs based in Mcdonough, Georgia. In 2024, their total compensation was $43,216. Their pay grade is 05.

Valerie Morales

Contact Representative/Department of Veterans Affairs

2024 total comp

$42,995

Sub-department: Veterans Health Administration
Base pay: $42,995
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,995
Pay grade: 05
Work city: Cedar Hill
Work county: Dallas
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $42,995
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 481240113
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Valerie Morales is a Contact Representative at Department of Veterans Affairs based in Cedar Hill, Texas. 2024 total compensation came to $42,995. They are classified at grade 05.

Yvette Segura

Contact Representative/Department of Veterans Affairs

2024 total comp

$42,995

Sub-department: Veterans Health Administration
Base pay: $42,995
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,995
Pay grade: 05
Work city: Fort Worth
Work county: Tarrant
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $42,995
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 482450439
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Yvette Segura is a Contact Representative at Department of Veterans Affairs based in Fort Worth, Texas. 2024 total compensation came to $42,995. They are classified at grade 05.

Courtney Friend

Contact Representative/Department of Veterans Affairs

2024 total comp

$42,716

Sub-department: Veterans Health Administration
Base pay: $42,716
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,716
Pay grade: 05
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $42,716
Basic Pay (before locality): $35,007
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Courtney Friend works as a Contact Representative for Department of Veterans Affairs based in Phoenix, Arizona. Courtney earned $42,716 in 2024. Their pay grade is 05.