U.S. Federal Government (non-Defense) / Department of Veterans Affairs / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

1,294 employees hold this title in Department of Veterans Affairs. Median total compensation for the role is $55,562, below the department median of $88,751.

Employees: 1,294
Total payroll: $73M
Role median: $55,562
Agency median: $88,751
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$77,146+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 1,294 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Veterans Affairs pays a median base salary of $55,562 for this role, 24% above that figure — about the 80th percentile of local pay for the occupation.

Where Department of Veterans Affairs sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Veterans Affairs median · $55,562

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Veterans Affairs’s median base salary for this role. Both figures are base pay only.

Computed over the 1,288 of 1,294 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Department of Veterans Affairs is $55,562, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Veterans Affairs, the median of $55,562 ranks #11 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 6

Danielle Then

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,659

Sub-department: Veterans Health Administration
Base pay: $50,659
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,659
Pay grade: 07
Work city: Hot Springs
Work county: Fall River
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,659
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 461360047
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Danielle Then holds the role of Contact Representative at Department of Veterans Affairs based in Hot Springs, South Dakota. In 2024, their total compensation was $50,659. Their pay grade is 07.

Latora Walker

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,659

Sub-department: Veterans Health Administration
Base pay: $50,659
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,659
Pay grade: 07
Work city: Copperas Cove
Work county: Coryell
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,659
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 481540099
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Latora Walker holds the role of Contact Representative at Department of Veterans Affairs based in Copperas Cove, Texas. In 2024, their total compensation was $50,659. Their pay grade is 07.

Elisabeth Williams

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,659

Sub-department: Veterans Health Administration
Base pay: $50,659
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,659
Pay grade: 07
Work city: Killeen
Work county: Bell
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,659
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 483690027
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Elisabeth Williams serves as a Contact Representative based in Killeen, Texas. Their 2024 pay totaled $50,659. They are classified at grade 07.

Amanda Hawkins

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,621

Sub-department: Veterans Health Administration
Base pay: $50,621
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,621
Pay grade: 05
Work city: Rancho Cucamonga
Work county: San Bernardino
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,621
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 062922071
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Amanda Hawkins holds the role of Contact Representative at Department of Veterans Affairs based in Rancho Cucamonga, California. In 2024, their total compensation was $50,621. Their pay grade is 05.

Theresa Penrod

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,598

Sub-department: Veterans Health Administration
Base pay: $50,598
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,598
Pay grade: 06
Work city: Chillicothe
Work county: Ross
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,598
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 391580141
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Theresa Penrod serves as a Contact Representative based in Chillicothe, Ohio. Their 2024 pay totaled $50,598. They are classified at grade 06.

Kyla Angel

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,598

Sub-department: Veterans Health Administration
Base pay: $50,598
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,598
Pay grade: 06
Work city: Chillicothe
Work county: Ross
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,598
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 391580141
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kyla Angel works as a Contact Representative for Department of Veterans Affairs based in Chillicothe, Ohio. Kyla earned $50,598 in 2024. Their pay grade is 06.

Tammy Nelson

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Tammy Nelson serves as a Contact Representative based in Shepherdstown, West Virginia. Their 2024 pay totaled $50,326. They are classified at grade 06.

Sarah Miller

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sarah Miller is a Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. 2024 total compensation came to $50,326. They are classified at grade 06.

Samantha Fells

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Samantha Fells holds the role of Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. In 2024, their total compensation was $50,326. Their pay grade is 06.

Kimberly Horst

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kimberly Horst works as a Contact Representative for Department of Veterans Affairs based in Shepherdstown, West Virginia. Kimberly earned $50,326 in 2024. Their pay grade is 06.

Trish Belcher

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Trish Belcher serves as a Contact Representative based in Shepherdstown, West Virginia. Their 2024 pay totaled $50,326. They are classified at grade 06.

Deborah Florence

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Deborah Florence holds the role of Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. In 2024, their total compensation was $50,326. Their pay grade is 06.

Lindy Knight

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lindy Knight holds the role of Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. In 2024, their total compensation was $50,326. Their pay grade is 06.

Geraldine Mail

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Geraldine Mail holds the role of Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. In 2024, their total compensation was $50,326. Their pay grade is 06.

Corwin Mcdaniels

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Corwin Mcdaniels is a Contact Representative at Department of Veterans Affairs based in Shepherdstown, West Virginia. 2024 total compensation came to $50,326. They are classified at grade 06.

Nicholas Neacosia

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Nicholas Neacosia serves as a Contact Representative based in Shepherdstown, West Virginia. Their 2024 pay totaled $50,326. They are classified at grade 06.

Christie Vedaa

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Vet Customer Exper (Vce)
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christie Vedaa works as a Contact Representative for Department of Veterans Affairs based in Shepherdstown, West Virginia. Christie earned $50,326 in 2024. Their pay grade is 06.

Diamond Howard

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,326

Sub-department: Veterans Health Administration
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Randallstown
Work county: Baltimore
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 241296005
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Diamond Howard holds the role of Contact Representative at Department of Veterans Affairs based in Randallstown, Maryland. In 2024, their total compensation was $50,326. Their pay grade is 06.

Yulonda Eckel

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,271

Sub-department: Veterans Health Administration
Base pay: $50,271
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,271
Pay grade: 06
Work city: Ann Arbor
Work county: Washtenaw
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,271
Basic Pay (before locality): $39,024
Country: United States
Duty Station Code: 260150161
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Yulonda Eckel serves as a Contact Representative based in Ann Arbor, Michigan. Their 2024 pay totaled $50,271. They are classified at grade 06.

Julie Lua

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,246

Sub-department: Veterans Health Administration
Base pay: $50,246
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,246
Pay grade: 06
Work county: San Diego
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,246
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 060000073
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Julie Lua holds the role of Contact Representative at Department of Veterans Affairs based in California. In 2024, their total compensation was $50,246. Their pay grade is 06.

Ashley Knox

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,203

Sub-department: Veterans Health Administration
Base pay: $50,203
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,203
Pay grade: 05
Work city: Cypress
Work county: Harris
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,203
Basic Pay (before locality): $37,265
Country: United States
Duty Station Code: 481695201
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Ashley Knox serves as a Contact Representative based in Cypress, Texas. Their 2024 pay totaled $50,203. They are classified at grade 05.

April Roseboro

Contact Representative/Department of Veterans Affairs

2024 total comp

$50,165

Sub-department: Veterans Health Administration
Base pay: $50,165
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,165
Pay grade: 06
Work city: Elkton
Work county: Cecil
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,165
Basic Pay (before locality): $39,024
Country: United States
Duty Station Code: 240520015
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

April Roseboro is a Contact Representative at Department of Veterans Affairs based in Elkton, Maryland. 2024 total compensation came to $50,165. They are classified at grade 06.