U.S. Federal Government (non-Defense) / Department of Veterans Affairs / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

1,294 employees hold this title in Department of Veterans Affairs. Median total compensation for the role is $55,562, below the department median of $88,751.

Employees: 1,294
Total payroll: $73M
Role median: $55,562
Agency median: $88,751
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$77,146+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 1,294 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Veterans Affairs pays a median base salary of $55,562 for this role, 24% above that figure — about the 80th percentile of local pay for the occupation.

Where Department of Veterans Affairs sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Veterans Affairs median · $55,562

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Veterans Affairs’s median base salary for this role. Both figures are base pay only.

Computed over the 1,288 of 1,294 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Department of Veterans Affairs is $55,562, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Veterans Affairs, the median of $55,562 ranks #11 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 6

Tarashel Dogan

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Kansas City
Work county: Jackson
Work state: Missouri

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 294120095
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tarashel Dogan works as a Contact Representative for Department of Veterans Affairs based in Kansas City, Missouri. Tarashel earned $58,092 in 2024. Their pay grade is 07.

Tanner Frye

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Lawrence
Work county: Douglas
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 203010045
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Tanner Frye serves as a Contact Representative based in Lawrence, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Ronald Hopkins

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Kansas City
Work county: Wyandotte
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 202820209
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Ronald Hopkins serves as a Contact Representative based in Kansas City, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Carolyn Hurd

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Carolyn Hurd serves as a Contact Representative based in Topeka, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Bryan Irvine

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bryan Irvine holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Alisha Posch

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Alisha Posch is a Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. 2024 total compensation came to $58,092. They are classified at grade 07.

Ronald Ray

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ronald Ray holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Shane Reedy

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shane Reedy holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Theresa Ross

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Theresa Ross serves as a Contact Representative based in Topeka, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Renee Roulette

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Renee Roulette holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Gregory Schwarz

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Gregory Schwarz holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Lela Smith

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Lela Smith serves as a Contact Representative based in Topeka, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Jenny Watson

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jenny Watson holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Lindsey Wallace

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lindsey Wallace holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Casey Wiechen

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Casey Wiechen serves as a Contact Representative based in Topeka, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Mary Lawrence

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Mary Lawrence serves as a Contact Representative based in Topeka, Kansas. Their 2024 pay totaled $58,092. They are classified at grade 07.

Cory Ashline

Contact Representative/Department of Veterans Affairs

2024 total comp

$58,092

Sub-department: Veterans Health Administration
Base pay: $58,092
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,092
Pay grade: 07
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,092
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cory Ashline holds the role of Contact Representative at Department of Veterans Affairs based in Topeka, Kansas. In 2024, their total compensation was $58,092. Their pay grade is 07.

Kim Johnson

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,978

Sub-department: Veterans Benefits Administration
Base pay: $57,978
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,978
Pay grade: 07
Work city: Fayetteville
Work county: Cumberland
Work state: North Carolina

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,978
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 371670051
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Kim Johnson serves as a Contact Representative based in Fayetteville, North Carolina. Their 2024 pay totaled $57,978. They are classified at grade 07.

Kyle Weekes

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,952

Sub-department: Veterans Health Administration
Base pay: $57,952
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,952
Pay grade: 06
Work city: Vero Beach
Work county: Indian River
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,952
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 123070061
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Kyle Weekes serves as a Contact Representative based in Vero Beach, Florida. Their 2024 pay totaled $57,952. They are classified at grade 06.

Angela Theunissen

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,911

Sub-department: Veterans Health Administration
Base pay: $57,911
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,911
Pay grade: 08
Work city: Junction City
Work county: Geary
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,911
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 202790061
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Theunissen works as a Contact Representative for Department of Veterans Affairs based in Junction City, Kansas. Angela earned $57,911 in 2024. Their pay grade is 08.

Leronica Johnson

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,911

Sub-department: Veterans Health Administration
Base pay: $57,911
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,911
Pay grade: 08
Work city: Junction City
Work county: Geary
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,911
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 202790061
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Leronica Johnson serves as a Contact Representative based in Junction City, Kansas. Their 2024 pay totaled $57,911. They are classified at grade 08.

Andrea Taylor

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,911

Sub-department: Veterans Health Administration
Base pay: $57,911
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,911
Pay grade: 08
Work city: Waco
Work county: Mclennan
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,911
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 487210309
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Andrea Taylor is a Contact Representative at Department of Veterans Affairs based in Waco, Texas. 2024 total compensation came to $57,911. They are classified at grade 08.

Charity Wicks

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,911

Sub-department: Veterans Health Administration
Base pay: $57,911
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,911
Pay grade: 08
Work city: Junction City
Work county: Geary
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,911
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 202790061
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Charity Wicks works as a Contact Representative for Department of Veterans Affairs based in Junction City, Kansas. Charity earned $57,911 in 2024. Their pay grade is 08.

Patricia Dorsey

Contact Representative/Department of Veterans Affairs

2024 total comp

$57,911

Sub-department: Veterans Health Administration
Base pay: $57,911
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,911
Pay grade: 08
Work city: Fort Riley
Work county: Geary
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,911
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 201826061
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patricia Dorsey is a Contact Representative at Department of Veterans Affairs based in Fort Riley, Kansas. 2024 total compensation came to $57,911. They are classified at grade 08.