U.S. Federal Government (non-Defense) / Department of Veterans Affairs / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

1,294 employees hold this title in Department of Veterans Affairs. Median total compensation for the role is $55,562, below the department median of $88,751.

Employees: 1,294
Total payroll: $73M
Role median: $55,562
Agency median: $88,751
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$77,146+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 1,294 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Veterans Affairs pays a median base salary of $55,562 for this role, 24% above that figure — about the 80th percentile of local pay for the occupation.

Where Department of Veterans Affairs sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Veterans Affairs median · $55,562

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Veterans Affairs’s median base salary for this role. Both figures are base pay only.

Computed over the 1,288 of 1,294 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Department of Veterans Affairs is $55,562, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Veterans Affairs, the median of $55,562 ranks #11 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 2

Joy Finchum

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Joy Finchum holds the role of Contact Representative at Department of Veterans Affairs based in Denver, Colorado. In 2024, their total compensation was $66,397. Their pay grade is 08.

Jare Frazier

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jare Frazier holds the role of Contact Representative at Department of Veterans Affairs based in Denver, Colorado. In 2024, their total compensation was $66,397. Their pay grade is 08.

Long Fuller

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Long Fuller works as a Contact Representative for Department of Veterans Affairs based in Denver, Colorado. Long earned $66,397 in 2024. Their pay grade is 08.

Marie Jurado

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marie Jurado holds the role of Contact Representative at Department of Veterans Affairs based in Denver, Colorado. In 2024, their total compensation was $66,397. Their pay grade is 08.

Sa'Aadah Maynard

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sa'Aadah Maynard is a Contact Representative at Department of Veterans Affairs based in Denver, Colorado. 2024 total compensation came to $66,397. They are classified at grade 08.

Garcia Paz

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Garcia Paz holds the role of Contact Representative at Department of Veterans Affairs based in Denver, Colorado. In 2024, their total compensation was $66,397. Their pay grade is 08.

Ernesto Silva

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ernesto Silva holds the role of Contact Representative at Department of Veterans Affairs based in Denver, Colorado. In 2024, their total compensation was $66,397. Their pay grade is 08.

Sharon Terry

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Sharon Terry serves as a Contact Representative based in Denver, Colorado. Their 2024 pay totaled $66,397. They are classified at grade 08.

Dionne Thompson

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,397

Sub-department: Veterans Health Administration
Base pay: $66,397
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,397
Pay grade: 08
Work city: Denver
Work county: Denver
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,397
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 080600031
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Dionne Thompson is a Contact Representative at Department of Veterans Affairs based in Denver, Colorado. 2024 total compensation came to $66,397. They are classified at grade 08.

Rocio Martinez

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,262

Sub-department: Veterans Health Administration
Base pay: $66,262
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,262
Pay grade: 09
Work city: Canandaigua
Work county: Ontario
Work state: New York

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,262
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 360830069
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Rocio Martinez serves as a Contact Representative based in Canandaigua, New York. Their 2024 pay totaled $66,262. They are classified at grade 09.

Joan Britschge

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,170

Sub-department: Veterans Health Administration
Base pay: $66,170
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,170
Pay grade: 08
Work city: Osage City
Work county: Osage
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,170
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 204210139
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Joan Britschge serves as a Contact Representative based in Osage City, Kansas. Their 2024 pay totaled $66,170. They are classified at grade 08.

Gayle Daniels

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,170

Sub-department: Veterans Health Administration
Base pay: $66,170
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,170
Pay grade: 08
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,170
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Gayle Daniels works as a Contact Representative for Department of Veterans Affairs based in Topeka, Kansas. Gayle earned $66,170 in 2024. Their pay grade is 08.

Sherri Stallbaumer

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,170

Sub-department: Veterans Health Administration
Base pay: $66,170
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,170
Pay grade: 08
Work city: Topeka
Work county: Shawnee
Work state: Kansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,170
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 205400177
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sherri Stallbaumer works as a Contact Representative for Department of Veterans Affairs based in Topeka, Kansas. Sherri earned $66,170 in 2024. Their pay grade is 08.

Steven Spaid

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,061

Sub-department: Vet Customer Exper (Vce)
Base pay: $66,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,061
Pay grade: 08
Work city: Shepherdstown
Work county: Jefferson
Work state: West Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,061
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 542420037
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Steven Spaid serves as a Contact Representative based in Shepherdstown, West Virginia. Their 2024 pay totaled $66,061. They are classified at grade 08.

Tianya German-Tinsley

Contact Representative/Department of Veterans Affairs

2024 total comp

$66,061

Sub-department: Veterans Health Administration
Base pay: $66,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,061
Pay grade: 08
Work city: Randallstown
Work county: Baltimore
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $66,061
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 241296005
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tianya German-Tinsley works as a Contact Representative for Department of Veterans Affairs based in Randallstown, Maryland. Tianya earned $66,061 in 2024. Their pay grade is 08.

Melanie Davis

Contact Representative/Department of Veterans Affairs

2024 total comp

$65,962

Sub-department: Veterans Health Administration
Base pay: $65,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,962
Pay grade: 09
Work city: Waco
Work county: Mclennan
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,962
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 487210309
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Melanie Davis holds the role of Contact Representative at Department of Veterans Affairs based in Waco, Texas. In 2024, their total compensation was $65,962. Their pay grade is 09.

Brittany Franklin

Contact Representative/Department of Veterans Affairs

2024 total comp

$65,962

Sub-department: Veterans Health Administration
Base pay: $65,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,962
Pay grade: 09
Work city: Waco
Work county: Mclennan
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,962
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 487210309
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brittany Franklin holds the role of Contact Representative at Department of Veterans Affairs based in Waco, Texas. In 2024, their total compensation was $65,962. Their pay grade is 09.

Grant Stockford

Contact Representative/Department of Veterans Affairs

2024 total comp

$65,962

Sub-department: Veterans Health Administration
Base pay: $65,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,962
Pay grade: 09
Work city: Parrish
Work county: Manatee
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,962
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 122458081
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Veterans Affairs, Grant Stockford serves as a Contact Representative based in Parrish, Florida. Their 2024 pay totaled $65,962. They are classified at grade 09.

Terry Tice

Contact Representative/Department of Veterans Affairs

2024 total comp

$65,962

Sub-department: Veterans Health Administration
Base pay: $65,962
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,962
Pay grade: 09
Work city: Waco
Work county: Mclennan
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,962
Basic Pay (before locality): $56,465
Country: United States
Duty Station Code: 487210309
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Terry Tice holds the role of Contact Representative at Department of Veterans Affairs based in Waco, Texas. In 2024, their total compensation was $65,962. Their pay grade is 09.

Sonnie Wilkins

Contact Representative/Department of Veterans Affairs

2024 total comp

$65,682

Sub-department: Veterans Health Administration
Base pay: $65,682
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,682
Pay grade: 08
Work city: Englewood
Work county: Montgomery
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,682
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 392500113
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sonnie Wilkins is a Contact Representative at Department of Veterans Affairs based in Englewood, Ohio. 2024 total compensation came to $65,682. They are classified at grade 08.