City of Baltimore / Bcit 311 Call Center / 33361 - Call Center Agent I

Job-title file

33361 - Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

47 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $50,915, below the department median of $55,278.

Employees: 47
Total payroll: $2.3M
Role median: $50,915
Agency median: $55,278
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$26,951$62,406+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 47 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

33361 - Call Center Agent I is held in 2 City of Baltimore departments. In Bcit 311 Call Center, the median of $50,915 ranks #1 of 2.

Highest-paying departments for this role

Police Department

$28,168 · 8

Median total compensation for the 33361 - Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Tennille Gilliam

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$66,165

Base pay: $66,165
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,165
Hire date: 2007-04-07

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 252273

Tennille Gilliam works as a 33361 - Call Center Agent I for Bcit 311 Call Center. They have served since 2007 (about 17 years). Tennille earned $66,165 in 2024.

Andrea Lewis

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$62,079

Base pay: $62,079
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,079
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 255995

Andrea Lewis holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 19 years). In 2024, their total compensation was $62,079.

Karen Kendall

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$61,699

Base pay: $61,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,699
Hire date: 2003-07-21

Source-specific fields

Agencyid: A39
Annualsalary: 51090.48
Employee ID: 255345

At Bcit 311 Call Center, Karen Kendall serves as a 33361 - Call Center Agent I. They have served since 2003 (about 21 years). Their 2024 pay totaled $61,699.

Dionne Scroggins

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$60,275

Base pay: $60,275
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,275
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 260364

Dionne Scroggins holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. In 2024, their total compensation was $60,275.

Robin Gilliam

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$58,990

Base pay: $58,990
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,990
Hire date: 2003-07-21

Source-specific fields

Agencyid: A39
Annualsalary: 51090.48
Employee ID: 252271

At Bcit 311 Call Center, Robin Gilliam serves as a 33361 - Call Center Agent I. Their tenure dates to 2003, about 21 years. Their 2024 pay totaled $58,990.

Wanda Wilkerson

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$58,820

Base pay: $58,820
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,820
Hire date: 1998-07-13

Source-specific fields

Agencyid: A39
Annualsalary: 52496.64
Employee ID: 263137

Wanda Wilkerson works as a 33361 - Call Center Agent I for Bcit 311 Call Center. They have served since 1998 (about 26 years). Wanda earned $58,820 in 2024.

Gloria Iheme

33361 - Call Center Agent I/Bcit 311 Call Center

2023 total comp

$58,460

Base pay: $58,460
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,460
Hire date: 1995-08-07

Source-specific fields

Agencyid: A39
Annualsalary: 48536.32
Employee ID: 236861

Gloria Iheme is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 1995 (about 28 years). 2023 total compensation came to $58,460.

Michelle Scott

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$57,802

Base pay: $57,802
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,802
Hire date: 2007-04-07

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 260327

Michelle Scott works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2007, they have about 17 years of service. Michelle earned $57,802 in 2024.

Shaleta Bryant

33361 - Call Center Agent I/Bcit 311 Call Center

2023 total comp

$56,852

Base pay: $56,852
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,852
Hire date: 2005-01-31

Source-specific fields

Agencyid: A39
Annualsalary: 45936.16
Employee ID: 231415

At Bcit 311 Call Center, Shaleta Bryant serves as a 33361 - Call Center Agent I. They have served since 2005 (about 18 years). Their 2023 pay totaled $56,852.

Denise Fordham

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$56,122

Base pay: $56,122
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,122
Hire date: 2007-04-07

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 251753

Denise Fordham works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2007, they have about 17 years of service. Denise earned $56,122 in 2024.

Theresa Johnson

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$55,176

Base pay: $55,176
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,176
Hire date: 2018-03-26

Source-specific fields

Agencyid: A39
Annualsalary: 46872
Employee ID: 254799

At Bcit 311 Call Center, Theresa Johnson serves as a 33361 - Call Center Agent I. Hired in 2018, they have about 6 years of service. Their 2024 pay totaled $55,176.

Camille Lecato

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$53,913

Base pay: $53,913
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,913
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 255844

At Bcit 311 Call Center, Camille Lecato serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $53,913.

Carethia Watson

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$53,032

Base pay: $53,032
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,032
Hire date: 1997-08-25

Source-specific fields

Agencyid: A39
Annualsalary: 52496.64
Employee ID: 262773

At Bcit 311 Call Center, Carethia Watson serves as a 33361 - Call Center Agent I. Their tenure dates to 1997, about 27 years. Their 2024 pay totaled $53,032.

Stacey Jackson

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,986

Base pay: $52,986
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,986
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 254288

Stacey Jackson holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 19 years. In 2024, their total compensation was $52,986.

Adrienne Coner

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,825

Base pay: $52,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,825
Hire date: 2008-05-12

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 249779

Adrienne Coner is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2008 (about 16 years). 2024 total compensation came to $52,825.

Jeardon Keith

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,808

Base pay: $52,808
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,808
Hire date: 2002-09-30

Source-specific fields

Agencyid: A39
Annualsalary: 51090.48
Employee ID: 255305

Jeardon Keith is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2002, about 22 years. 2024 total compensation came to $52,808.

Kemi Streeter

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,551

Base pay: $52,551
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,551
Hire date: 2006-05-08

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 261418

Kemi Streeter works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2006, they have about 18 years of service. Kemi earned $52,551 in 2024.

James Kroger

33361 - Call Center Agent I/Bcit 311 Call Center

2023 total comp

$52,521

Base pay: $52,521
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,521
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 45936.16
Employee ID: 238273

At Bcit 311 Call Center, James Kroger serves as a 33361 - Call Center Agent I. Their tenure dates to 2005, about 18 years. Their 2023 pay totaled $52,521.

John Sills

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,434

Base pay: $52,434
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,434
Hire date: 2012-12-10

Source-specific fields

Agencyid: A39
Annualsalary: 48278.16
Employee ID: 260622

John Sills holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 12 years. In 2024, their total compensation was $52,434.

Andrea Boswell

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$52,204

Base pay: $52,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,204
Hire date: 2005-07-05

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 248045

At Bcit 311 Call Center, Andrea Boswell serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $52,204.

Cindy Crowell

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$51,918

Base pay: $51,918
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,918
Hire date: 1999-09-20

Source-specific fields

Agencyid: A39
Annualsalary: 51090.48
Employee ID: 250121

Cindy Crowell holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 25 years). In 2024, their total compensation was $51,918.

Rasheeda Mitchell

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$51,670

Base pay: $51,670
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,670
Hire date: 2002-09-28

Source-specific fields

Agencyid: A39
Annualsalary: 51090.48
Employee ID: 257396

Rasheeda Mitchell is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2002, about 22 years. 2024 total compensation came to $51,670.

Kira Moore

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$51,602

Base pay: $51,602
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,602
Hire date: 2006-10-07

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 257547

Kira Moore is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 18 years). 2024 total compensation came to $51,602.

Ashley Bailey

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$50,915

Base pay: $50,915
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,915
Hire date: 2015-05-14

Source-specific fields

Agencyid: A39
Annualsalary: 49215.6
Employee ID: 247225

Ashley Bailey holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2015, they have about 9 years of service. In 2024, their total compensation was $50,915.

Lynne Hellman

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$50,311

Base pay: $50,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,311
Hire date: 2005-09-10

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 253465

At Bcit 311 Call Center, Lynne Hellman serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $50,311.

Ameer Davis

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$50,189

Base pay: $50,189
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,189
Hire date: 2017-05-08

Source-specific fields

Agencyid: A39
Annualsalary: 49215.6
Employee ID: 250355

Ameer Davis is a 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2017, they have about 7 years of service. 2024 total compensation came to $50,189.

Marjorie Richardson

33361 - Call Center Agent I/Bcit 311 Call Center

2023 total comp

$50,095

Base pay: $50,095
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,095
Hire date: 2005-01-31

Source-specific fields

Agencyid: A39
Annualsalary: 45936.16
Employee ID: 242128

Marjorie Richardson holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 18 years. In 2023, their total compensation was $50,095.

Erica Roundtree

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$49,436

Base pay: $49,436
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,436
Hire date: 2015-04-08

Source-specific fields

Agencyid: A39
Annualsalary: 46872
Employee ID: 259890

Erica Roundtree holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 9 years. In 2024, their total compensation was $49,436.

Patricia Jones

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$48,838

Base pay: $48,838
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,838
Hire date: 2007-04-07

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 254997

At Bcit 311 Call Center, Patricia Jones serves as a 33361 - Call Center Agent I. Hired in 2007, they have about 17 years of service. Their 2024 pay totaled $48,838.

Sharrion Reynolds

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$48,830

Base pay: $48,830
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,830
Hire date: 2006-05-08

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 259376

At Bcit 311 Call Center, Sharrion Reynolds serves as a 33361 - Call Center Agent I. Hired in 2006, they have about 18 years of service. Their 2024 pay totaled $48,830.

Roxane Rivers

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$48,056

Base pay: $48,056
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,056
Hire date: 2022-12-12

Source-specific fields

Agencyid: A39
Annualsalary: 43286.25
Employee ID: 259567

At Bcit 311 Call Center, Roxane Rivers serves as a 33361 - Call Center Agent I. They have served since 2022 (about 2 years). Their 2024 pay totaled $48,056.

Keeva Flood

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$47,542

Base pay: $47,542
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,542
Hire date: 2014-05-12

Source-specific fields

Agencyid: A39
Annualsalary: 48278.16
Employee ID: 251678

Keeva Flood is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $47,542.

Shanell Gorie

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$47,110

Base pay: $47,110
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,110
Hire date: 2018-03-26

Source-specific fields

Agencyid: A39
Annualsalary: 46872
Employee ID: 252485

Shanell Gorie is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 6 years). 2024 total compensation came to $47,110.

Chandra Bailey

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$46,945

Base pay: $46,945
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $46,945
Hire date: 2014-05-12

Source-specific fields

Agencyid: A39
Annualsalary: 48278.16
Employee ID: 247227

Chandra Bailey is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $46,945.

Tia Diggs

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$46,863

Base pay: $46,863
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $46,863
Hire date: 2018-03-26

Source-specific fields

Agencyid: A39
Annualsalary: 46872
Employee ID: 250714

At Bcit 311 Call Center, Tia Diggs serves as a 33361 - Call Center Agent I. They have served since 2018 (about 6 years). Their 2024 pay totaled $46,863.

Delphine Lincoln

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$45,678

Base pay: $45,678
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,678
Hire date: 2021-10-04

Source-specific fields

Agencyid: A39
Annualsalary: 43286.25
Employee ID: 256087

Delphine Lincoln works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2021, they have about 3 years of service. Delphine earned $45,678 in 2024.

Samantha Royster

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$45,156

Base pay: $45,156
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,156
Hire date: 2022-12-12

Source-specific fields

Agencyid: A39
Annualsalary: 41225
Employee ID: 259927

Samantha Royster holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2022, they have about 2 years of service. In 2024, their total compensation was $45,156.

Lauren Bowman

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$45,071

Base pay: $45,071
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,071
Hire date: 2018-03-26

Source-specific fields

Agencyid: A39
Annualsalary: 46872
Employee ID: 248080

Lauren Bowman holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 6 years. In 2024, their total compensation was $45,071.

Brenda Mercado

33361 - Call Center Agent I/Bcit 311 Call Center

2024 total comp

$44,799

Base pay: $44,799
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,799
Hire date: 2005-09-10

Source-specific fields

Agencyid: A39
Annualsalary: 49684.32
Employee ID: 257186

Brenda Mercado works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. Brenda earned $44,799 in 2024.

Eric Gay

33361 - Call Center Agent I/Bcit 311 Call Center

2023 total comp

$44,118

Base pay: $44,118
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,118
Hire date: 2021-10-04

Source-specific fields

Agencyid: A39
Annualsalary: 38114
Employee ID: 234829

At Bcit 311 Call Center, Eric Gay serves as a 33361 - Call Center Agent I. Hired in 2021, they have about 2 years of service. Their 2023 pay totaled $44,118.