City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
38 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $53,152, below the department median of $55,278.
What the records show
How total compensation varies among the 38 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 4 City of Baltimore departments. In Bcit 311 Call Center, the median of $53,152 ranks #2 of 4.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kemi B Streeter serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $55,946.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Cindy M Crowell serves as a Call Center Agent I. Their tenure dates to 1999, about 26 years. Their 2025 pay totaled $55,928.
Call Center Agent I/Bcit 311 Call Center
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Camille R Lecato holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. In 2025, their total compensation was $55,600.
Call Center Agent I/Bcit 311 Call Center
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Adrienne L Coner works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2008, they have about 17 years of service. Adrienne earned $55,336 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 28 years of service. In 2025, their total compensation was $55,321.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jeardon B Keith serves as a Call Center Agent I. Hired in 2002, they have about 23 years of service. Their 2025 pay totaled $55,236.
Call Center Agent I/Bcit 311 Call Center
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John D Sills is a Call Center Agent I at Bcit 311 Call Center. Hired in 2012, they have about 13 years of service. 2025 total compensation came to $55,008.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira L Moore serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $54,469.