City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
38 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $53,152, below the department median of $55,278.
What the records show
How total compensation varies among the 38 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 4 City of Baltimore departments. In Bcit 311 Call Center, the median of $53,152 ranks #2 of 4.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Tennille L Gilliam works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2007 (about 18 years). Tennille earned $81,222 in 2025.
Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Andrea N Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 20 years). In 2025, their total compensation was $73,909.
Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Robin Gilliam works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2003, they have about 22 years of service. Robin earned $73,386 in 2025.