City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
38 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $53,152, below the department median of $55,278.
What the records show
How total compensation varies among the 38 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 4 City of Baltimore departments. In Bcit 311 Call Center, the median of $53,152 ranks #2 of 4.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Theresa Wharton Johnson is a Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 7 years). 2025 total compensation came to $59,361.