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City of Baltimore / Finance - Collections / 34265 - Customer Care Analyst III

Job-title file

34265 - Customer Care Analyst III

Collect and analyze data to inform decisions, produce reports, and identify trends.

20 employees hold this title in Finance - Collections. Median total compensation for the role is $61,495, above the department median of $51,676.

Employees
20
Total payroll
$1.2M
Role median
$61,495
Agency median
$51,676
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$24,744$75,456+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 20 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34265 - Customer Care Analyst III is held in 4 City of Baltimore departments. In Finance - Collections, the median of $61,495 ranks #2 of 4.

Highest-paying departments for this role

Median total compensation for the 34265 - Customer Care Analyst III role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Kimberly Jones

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$76,739
Base pay
$76,739
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$76,739
Hire date
2009-12-03

Source-specific fields

Agencyid
A14
Annualsalary
55068.27
Employee ID
254963

Kimberly Jones holds the role of 34265 - Customer Care Analyst III at Finance - Collections. They have served since 2009 (about 15 years). In 2024, their total compensation was $76,739.

Twyla Mccallum

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$73,363
Base pay
$73,363
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$73,363
Hire date
2005-05-12

Source-specific fields

Agencyid
A14
Annualsalary
56697.54
Employee ID
256781

At Finance - Collections, Twyla Mccallum serves as a 34265 - Customer Care Analyst III. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $73,363.

Daviett Elliott-Bowman

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$71,398
Base pay
$71,398
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$71,398
Hire date
2015-05-14

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
251225

Daviett Elliott-Bowman works as a 34265 - Customer Care Analyst III for Finance - Collections. Their tenure dates to 2015, about 9 years. Daviett earned $71,398 in 2024.

Roann Jennings

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$67,385
Base pay
$67,385
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$67,385
Hire date
2019-07-09

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
254458

Roann Jennings holds the role of 34265 - Customer Care Analyst III at Finance - Collections. Hired in 2019, they have about 5 years of service. In 2024, their total compensation was $67,385.

Maria Williams

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$65,463
Base pay
$65,463
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$65,463
Hire date
2015-12-24

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
263287

Maria Williams is a 34265 - Customer Care Analyst III at Finance - Collections. They have served since 2015 (about 9 years). 2024 total compensation came to $65,463.

Sharon Gill

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$64,533
Base pay
$64,533
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$64,533
Hire date
1998-03-26

Source-specific fields

Agencyid
A14
Annualsalary
59956.08
Employee ID
252252

Sharon Gill is a 34265 - Customer Care Analyst III at Finance - Collections. They have served since 1998 (about 26 years). 2024 total compensation came to $64,533.

Trena Matthews

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$64,016
Base pay
$64,016
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$64,016
Hire date
2008-05-08

Source-specific fields

Agencyid
A14
Annualsalary
57567.54
Employee ID
256702

At Finance - Collections, Trena Matthews serves as a 34265 - Customer Care Analyst III. Hired in 2008, they have about 16 years of service. Their 2024 pay totaled $64,016.

Ivry Harris

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$63,292
Base pay
$63,292
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$63,292
Hire date
1991-01-26

Source-specific fields

Agencyid
A14
Annualsalary
61585.35
Employee ID
253192

At Finance - Collections, Ivry Harris serves as a 34265 - Customer Care Analyst III. Hired in 1991, they have about 33 years of service. Their 2024 pay totaled $63,292.

Teresa Boone

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$62,496
Base pay
$62,496
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,496
Hire date
1994-08-22

Source-specific fields

Agencyid
A14
Annualsalary
60826.08
Employee ID
248020

Teresa Boone holds the role of 34265 - Customer Care Analyst III at Finance - Collections. Their tenure dates to 1994, about 30 years. In 2024, their total compensation was $62,496.

Lelani Booker-Jeffers

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$62,475
Base pay
$62,475
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,475
Hire date
2005-10-13

Source-specific fields

Agencyid
A14
Annualsalary
56697.54
Employee ID
248015

Lelani Booker-Jeffers holds the role of 34265 - Customer Care Analyst III at Finance - Collections. Their tenure dates to 2005, about 19 years. In 2024, their total compensation was $62,475.

Lorraine Clark

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$60,515
Base pay
$60,515
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,515
Hire date
2011-06-17

Source-specific fields

Agencyid
A14
Annualsalary
55938.27
Employee ID
249515

Lorraine Clark is a 34265 - Customer Care Analyst III at Finance - Collections. Their tenure dates to 2011, about 13 years. 2024 total compensation came to $60,515.

Lisa Harden

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$59,262
Base pay
$59,262
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,262
Hire date
2008-09-15

Source-specific fields

Agencyid
A14
Annualsalary
56697.54
Employee ID
253089

At Finance - Collections, Lisa Harden serves as a 34265 - Customer Care Analyst III. They have served since 2008 (about 16 years). Their 2024 pay totaled $59,262.

Kristen Conaway

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$57,472
Base pay
$57,472
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,472
Hire date
2020-09-05

Source-specific fields

Agencyid
A14
Annualsalary
47143
Employee ID
249774

Kristen Conaway holds the role of 34265 - Customer Care Analyst III at Finance - Collections. Hired in 2020, they have about 4 years of service. In 2024, their total compensation was $57,472.

Quionne' Noble

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$57,018
Base pay
$57,018
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,018
Hire date
2016-08-01

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
258025

Quionne' Noble holds the role of 34265 - Customer Care Analyst III at Finance - Collections. Hired in 2016, they have about 8 years of service. In 2024, their total compensation was $57,018.

Micaya Jeffers

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$56,547
Base pay
$56,547
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,547
Hire date
2021-10-21

Source-specific fields

Agencyid
A14
Annualsalary
45503
Employee ID
254378

Micaya Jeffers is a 34265 - Customer Care Analyst III at Finance - Collections. Their tenure dates to 2021, about 3 years. 2024 total compensation came to $56,547.

Tarsha Carroll

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$53,971
Base pay
$53,971
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,971
Hire date
2013-09-30

Source-specific fields

Agencyid
A14
Annualsalary
55938.27
Employee ID
249153

Tarsha Carroll is a 34265 - Customer Care Analyst III at Finance - Collections. Their tenure dates to 2013, about 11 years. 2024 total compensation came to $53,971.

Joseph Gillespie

34265 - Customer Care Analyst III/Finance - Collections

2023 total comp
$50,553
Base pay
$50,553
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,553
Hire date
2009-12-26

Source-specific fields

Agencyid
A14
Annualsalary
50913.33
Employee ID
234954

Joseph Gillespie is a 34265 - Customer Care Analyst III at Finance - Collections. They have served since 2009 (about 14 years). 2023 total compensation came to $50,553.

Victoria Crosby

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$50,355
Base pay
$50,355
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,355
Hire date
2019-01-03

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
250097

Victoria Crosby works as a 34265 - Customer Care Analyst III for Finance - Collections. Their tenure dates to 2019, about 5 years. Victoria earned $50,355 in 2024.

Chainte Brown

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$39,517
Base pay
$39,517
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,517
Hire date
2001-01-11

Source-specific fields

Agencyid
A14
Annualsalary
59196.81
Employee ID
248456

Chainte Brown works as a 34265 - Customer Care Analyst III for Finance - Collections. Their tenure dates to 2001, about 23 years. Chainte earned $39,517 in 2024.

Tonida Cooper

34265 - Customer Care Analyst III/Finance - Collections

2024 total comp
$24,744
Base pay
$24,744
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$24,744
Hire date
2023-12-14

Source-specific fields

Agencyid
A14
Annualsalary
45503
Employee ID
249881

Tonida Cooper is a 34265 - Customer Care Analyst III at Finance - Collections. They have served since 2023 (about a year). 2024 total compensation came to $24,744.