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City of Baltimore / Finance - Collections / 34264 - Customer Care Analyst II

Job-title file

34264 - Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

12 employees hold this title in Finance - Collections. Median total compensation for the role is $48,809, below the department median of $51,676.

Employees
12
Total payroll
$557.5K
Role median
$48,809
Agency median
$51,676
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$27,183$54,918+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 12 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34264 - Customer Care Analyst II is held in 4 City of Baltimore departments. In Finance - Collections, the median of $48,809 ranks #4 of 4.

Highest-paying departments for this role

Median total compensation for the 34264 - Customer Care Analyst II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Twyla Mccallum

34264 - Customer Care Analyst II/Finance - Collections

2022 total comp
$55,925
Base pay
$55,925
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,925
Hire date
2005-05-12

Source-specific fields

Agencyid
A14
Annualsalary
48665.66
Employee ID
202995

Twyla Mccallum works as a 34264 - Customer Care Analyst II for Finance - Collections. Their tenure dates to 2005, about 17 years. Twyla earned $55,925 in 2022.

Benita Dunton

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$51,345
Base pay
$51,345
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,345
Hire date
2000-09-07

Source-specific fields

Agencyid
A14
Annualsalary
54667.86
Employee ID
251016

Benita Dunton holds the role of 34264 - Customer Care Analyst II at Finance - Collections. Their tenure dates to 2000, about 24 years. In 2024, their total compensation was $51,345.

Brandi Barnes

34264 - Customer Care Analyst II/Finance - Collections

2023 total comp
$50,773
Base pay
$50,773
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,773
Hire date
2019-08-15

Source-specific fields

Agencyid
A14
Annualsalary
45629
Employee ID
229997

Brandi Barnes is a 34264 - Customer Care Analyst II at Finance - Collections. They have served since 2019 (about 4 years). 2023 total compensation came to $50,773.

Sireen Salem

34264 - Customer Care Analyst II/Finance - Collections

2023 total comp
$50,577
Base pay
$50,577
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,577
Hire date
2017-09-14

Source-specific fields

Agencyid
A14
Annualsalary
46370
Employee ID
242708

At Finance - Collections, Sireen Salem serves as a 34264 - Customer Care Analyst II. Their tenure dates to 2017, about 6 years. Their 2023 pay totaled $50,577.

Karen Millings

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$50,385
Base pay
$50,385
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,385
Hire date
2021-07-15

Source-specific fields

Agencyid
A14
Annualsalary
44080
Employee ID
257332

Karen Millings works as a 34264 - Customer Care Analyst II for Finance - Collections. They have served since 2021 (about 3 years). Karen earned $50,385 in 2024.

Benita Ford

34264 - Customer Care Analyst II/Finance - Collections

2022 total comp
$49,325
Base pay
$49,325
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,325
Hire date
2000-09-07

Source-specific fields

Agencyid
A14
Annualsalary
49308.99
Employee ID
196718

Benita Ford holds the role of 34264 - Customer Care Analyst II at Finance - Collections. They have served since 2000 (about 22 years). In 2022, their total compensation was $49,325.

Cynthia Hill

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$48,293
Base pay
$48,293
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,293
Hire date
2017-10-12

Source-specific fields

Agencyid
A14
Annualsalary
50154
Employee ID
253628

Cynthia Hill holds the role of 34264 - Customer Care Analyst II at Finance - Collections. Hired in 2017, they have about 7 years of service. In 2024, their total compensation was $48,293.

Kimberly Jones

34264 - Customer Care Analyst II/Finance - Collections

2022 total comp
$46,141
Base pay
$46,141
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,141
Hire date
2009-12-03

Source-specific fields

Agencyid
A14
Annualsalary
47288.33
Employee ID
200835

Kimberly Jones is a 34264 - Customer Care Analyst II at Finance - Collections. Their tenure dates to 2009, about 13 years. 2022 total compensation came to $46,141.

Cheikhou Diouf

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$43,562
Base pay
$43,562
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,562
Hire date
2022-11-03

Source-specific fields

Agencyid
A14
Annualsalary
42401
Employee ID
250744

Cheikhou Diouf holds the role of 34264 - Customer Care Analyst II at Finance - Collections. They have served since 2022 (about 2 years). In 2024, their total compensation was $43,562.

Stacie Bernard

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$43,129
Base pay
$43,129
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,129
Hire date
2023-03-09

Source-specific fields

Agencyid
A14
Annualsalary
42401
Employee ID
247707

Stacie Bernard works as a 34264 - Customer Care Analyst II for Finance - Collections. Their tenure dates to 2023, about a year. Stacie earned $43,129 in 2024.

Kaylha Campbell

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$40,837
Base pay
$40,837
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,837
Hire date
2021-04-22

Source-specific fields

Agencyid
A14
Annualsalary
49352
Employee ID
249002

At Finance - Collections, Kaylha Campbell serves as a 34264 - Customer Care Analyst II. Hired in 2021, they have about 3 years of service. Their 2024 pay totaled $40,837.

Ahmed Busari

34264 - Customer Care Analyst II/Finance - Collections

2024 total comp
$27,183
Base pay
$27,183
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$27,183
Hire date
2023-11-13

Source-specific fields

Agencyid
A14
Annualsalary
42401
Employee ID
248847

Ahmed Busari is a 34264 - Customer Care Analyst II at Finance - Collections. They have served since 2023 (about a year). 2024 total compensation came to $27,183.