City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees: 68
Total payroll: $2.4M
Role median: $37,825
Agency median: $48,587
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Bcit 311 Call Center

$46,498 · 42

M-R Information Technology (002)

$42,902 · 68

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Antoine Jacobs

Call Center Agent I/M-R Information Technology

2011 total comp

$31,343

Base pay: $31,343
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $31,343
Hire date: 2006-02-25

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 13130

At M-R Information Technology, Antoine Jacobs serves as a Call Center Agent I. Hired in 2006, they have about 5 years of service. Their 2011 pay totaled $31,343.

Eleanor Mccullough

Call Center Agent I/M-R Information Technology

2011 total comp

$31,108

Base pay: $31,108
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $31,108
Hire date: 2005-09-10

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 1351

Eleanor Mccullough works as a Call Center Agent I for M-R Information Technology. Hired in 2005, they have about 6 years of service. Eleanor earned $31,108 in 2011.

Cherry Love

Call Center Agent I/M-R Information Technology

2011 total comp

$30,889

Base pay: $30,889
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,889
Hire date: 2002-10-15

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 802

Cherry Love works as a Call Center Agent I for M-R Information Technology. They have served since 2002 (about 9 years). Cherry earned $30,889 in 2011.

Ronnie Lee

Call Center Agent I/M-R Information Technology

2011 total comp

$30,669

Base pay: $30,669
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,669
Hire date: 2004-01-31

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 14375

At M-R Information Technology, Ronnie Lee serves as a Call Center Agent I. Their tenure dates to 2004, about 7 years. Their 2011 pay totaled $30,669.

Tyra Kerny

Call Center Agent I/M-R Information Technology

2011 total comp

$30,601

Base pay: $30,601
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,601
Hire date: 2007-07-14

Source-specific fields

Agencyid: A40
Annualsalary: 33300
Employee ID: 13919

At M-R Information Technology, Tyra Kerny serves as a Call Center Agent I. They have served since 2007 (about 4 years). Their 2011 pay totaled $30,601.

Benjamin Scott Jr

Call Center Agent I/M-R Information Technology

2011 total comp

$30,423

Base pay: $30,423
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,423
Hire date: 2002-09-30

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 4171

At M-R Information Technology, Benjamin Scott Jr serves as a Call Center Agent I. Their tenure dates to 2002, about 9 years. Their 2011 pay totaled $30,423.

Laquoya Young

Call Center Agent I/M-R Information Technology

2011 total comp

$30,181

Base pay: $30,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,181
Hire date: 2005-07-05

Source-specific fields

Agencyid: A40
Annualsalary: 33841
Employee ID: 7159

At M-R Information Technology, Laquoya Young serves as a Call Center Agent I. Hired in 2005, they have about 6 years of service. Their 2011 pay totaled $30,181.

Mia Campbell

Call Center Agent I/M-R Information Technology

2014 total comp

$30,007

Base pay: $30,007
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $30,007
Hire date: 2002-09-28

Source-specific fields

Agencyid: A40
Annualsalary: 36627
Employee ID: 52406

Mia Campbell holds the role of Call Center Agent I at M-R Information Technology. Hired in 2002, they have about 12 years of service. In 2014, their total compensation was $30,007.