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City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees
68
Total payroll
$2.4M
Role median
$37,825
Agency median
$48,587
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Earline Washington

Call Center Agent I/M-R Information Technology

2014 total comp
$44,578
Base pay
$44,578
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,578
Hire date
1988-11-07

Source-specific fields

Agencyid
A40
Annualsalary
39828
Employee ID
67239

At M-R Information Technology, Earline Washington serves as a Call Center Agent I. They have served since 1988 (about 26 years). Their 2014 pay totaled $44,578.

Wanda Wilkerson

Call Center Agent I/M-R Information Technology

2014 total comp
$43,822
Base pay
$43,822
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,822
Hire date
1998-07-13

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
67734

Wanda Wilkerson works as a Call Center Agent I for M-R Information Technology. Hired in 1998, they have about 16 years of service. Wanda earned $43,822 in 2014.

La Hill

Call Center Agent I/M-R Information Technology

2014 total comp
$43,815
Base pay
$43,815
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,815
Hire date
2007-07-14

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57483

At M-R Information Technology, La Hill serves as a Call Center Agent I. They have served since 2007 (about 7 years). Their 2014 pay totaled $43,815.

Gloria Iheme

Call Center Agent I/M-R Information Technology

2014 total comp
$43,458
Base pay
$43,458
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,458
Hire date
1995-08-07

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
58004

Gloria Iheme works as a Call Center Agent I for M-R Information Technology. They have served since 1995 (about 19 years). Gloria earned $43,458 in 2014.

Michelle Dingle

Call Center Agent I/M-R Information Technology

2014 total comp
$43,453
Base pay
$43,453
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,453
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
54216

Michelle Dingle holds the role of Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). In 2014, their total compensation was $43,453.

Dorothy Thomas

Call Center Agent I/M-R Information Technology

2014 total comp
$43,251
Base pay
$43,251
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,251
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
66304

Dorothy Thomas is a Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). 2014 total compensation came to $43,251.

Tennille Gilliam

Call Center Agent I/M-R Information Technology

2014 total comp
$43,197
Base pay
$43,197
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,197
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
55938

Tennille Gilliam is a Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). 2014 total compensation came to $43,197.

Andrea Lewis

Call Center Agent I/M-R Information Technology

2014 total comp
$42,976
Base pay
$42,976
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,976
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59953

Andrea Lewis holds the role of Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). In 2014, their total compensation was $42,976.

Joyce Hall

Call Center Agent I/M-R Information Technology

2014 total comp
$42,796
Base pay
$42,796
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,796
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
56718

At M-R Information Technology, Joyce Hall serves as a Call Center Agent I. Hired in 2007, they have about 7 years of service. Their 2014 pay totaled $42,796.

Robin Gilliam

Call Center Agent I/M-R Information Technology

2014 total comp
$42,101
Base pay
$42,101
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,101
Hire date
2003-07-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
55934

Robin Gilliam works as a Call Center Agent I for M-R Information Technology. They have served since 2003 (about 11 years). Robin earned $42,101 in 2014.

Miasha Thomas

Call Center Agent I/M-R Information Technology

2014 total comp
$41,991
Base pay
$41,991
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,991
Hire date
2003-01-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
66345

Miasha Thomas is a Call Center Agent I at M-R Information Technology. Hired in 2003, they have about 11 years of service. 2014 total compensation came to $41,991.