City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees: 68
Total payroll: $2.4M
Role median: $37,825
Agency median: $48,587
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Bcit 311 Call Center

$46,498 · 42

M-R Information Technology (002)

$42,902 · 68

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

John Sills

Call Center Agent I/M-R Information Technology

2014 total comp

$34,752

Base pay: $34,752
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $34,752
Hire date: 2012-12-10

Source-specific fields

Agencyid: A40
Annualsalary: 31275
Employee ID: 64963

John Sills works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 2012, about 2 years. John earned $34,752 in 2014.

John Mazur

Call Center Agent I/M-R Information Technology

2011 total comp

$34,560

Base pay: $34,560
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $34,560
Hire date: 1994-11-14

Source-specific fields

Agencyid: A40
Annualsalary: 35871
Employee ID: 1253

John Mazur holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 1994, about 17 years. In 2011, their total compensation was $34,560.

Brandie Garland

Call Center Agent I/M-R Information Technology

2014 total comp

$34,439

Base pay: $34,439
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $34,439
Hire date: 2012-12-10

Source-specific fields

Agencyid: A40
Annualsalary: 31275
Employee ID: 55695

Brandie Garland works as a Call Center Agent I for M-R Information Technology. They have served since 2012 (about 2 years). Brandie earned $34,439 in 2014.

Michael Shelton

Call Center Agent I/M-R Information Technology

2014 total comp

$34,394

Base pay: $34,394
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $34,394
Hire date: 2012-12-10

Source-specific fields

Agencyid: A40
Annualsalary: 31275
Employee ID: 64851

Michael Shelton holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2012, about 2 years. In 2014, their total compensation was $34,394.

Rogers Gross

Call Center Agent I/M-R Information Technology

2014 total comp

$34,278

Base pay: $34,278
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $34,278
Hire date: 2012-12-10

Source-specific fields

Agencyid: A40
Annualsalary: 31275
Employee ID: 56558

Rogers Gross holds the role of Call Center Agent I at M-R Information Technology. Hired in 2012, they have about 2 years of service. In 2014, their total compensation was $34,278.