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City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees
68
Total payroll
$2.4M
Role median
$37,825
Agency median
$48,587
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Donald Nolan

Call Center Agent I/M-R Information Technology

2014 total comp
$37,697
Base pay
$37,697
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,697
Hire date
2006-08-28

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
62268

At M-R Information Technology, Donald Nolan serves as a Call Center Agent I. Hired in 2006, they have about 8 years of service. Their 2014 pay totaled $37,697.

Anthony Anderson

Call Center Agent I/M-R Information Technology

2014 total comp
$37,549
Base pay
$37,549
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,549
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50027

At M-R Information Technology, Anthony Anderson serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $37,549.

Lauren Booker-Sharps

Call Center Agent I/M-R Information Technology

2014 total comp
$37,346
Base pay
$37,346
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,346
Hire date
2006-05-08

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
51225

Lauren Booker-Sharps is a Call Center Agent I at M-R Information Technology. Hired in 2006, they have about 8 years of service. 2014 total compensation came to $37,346.

Denise Fordham

Call Center Agent I/M-R Information Technology

2014 total comp
$37,276
Base pay
$37,276
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,276
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
55349

Denise Fordham holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2007, about 7 years. In 2014, their total compensation was $37,276.

Lynne Hellman

Call Center Agent I/M-R Information Technology

2014 total comp
$36,871
Base pay
$36,871
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,871
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57280

Lynne Hellman is a Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. 2014 total compensation came to $36,871.

Donshella Small

Call Center Agent I/M-R Information Technology

2014 total comp
$36,855
Base pay
$36,855
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,855
Hire date
2003-04-26

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
65133

Donshella Small works as a Call Center Agent I for M-R Information Technology. They have served since 2003 (about 11 years). Donshella earned $36,855 in 2014.

Charlene Woodard

Call Center Agent I/M-R Information Technology

2014 total comp
$36,691
Base pay
$36,691
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,691
Hire date
2006-02-25

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
68315

Charlene Woodard is a Call Center Agent I at M-R Information Technology. Hired in 2006, they have about 8 years of service. 2014 total compensation came to $36,691.

Carethia Harris

Call Center Agent I/M-R Information Technology

2012 total comp
$36,632
Base pay
$36,632
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,632
Hire date
1997-08-25

Source-specific fields

Agencyid
A40
Annualsalary
35554
Employee ID
20630

Carethia Harris is a Call Center Agent I at M-R Information Technology. Their tenure dates to 1997, about 15 years. 2012 total compensation came to $36,632.

Toree Cottonham

Call Center Agent I/M-R Information Technology

2014 total comp
$36,522
Base pay
$36,522
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,522
Hire date
2008-05-12

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
53465

Toree Cottonham is a Call Center Agent I at M-R Information Technology. Their tenure dates to 2008, about 6 years. 2014 total compensation came to $36,522.

Camille Lecato

Call Center Agent I/M-R Information Technology

2014 total comp
$36,395
Base pay
$36,395
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,395
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59800

Camille Lecato is a Call Center Agent I at M-R Information Technology. Hired in 2005, they have about 9 years of service. 2014 total compensation came to $36,395.

Sharrion Reynolds

Call Center Agent I/M-R Information Technology

2014 total comp
$36,379
Base pay
$36,379
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,379
Hire date
2006-05-08

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
63655

Sharrion Reynolds holds the role of Call Center Agent I at M-R Information Technology. Hired in 2006, they have about 8 years of service. In 2014, their total compensation was $36,379.

Anita Taylor

Call Center Agent I/M-R Information Technology

2012 total comp
$35,851
Base pay
$35,851
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,851
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
34518
Employee ID
28377

Anita Taylor works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 2005, about 7 years. Anita earned $35,851 in 2012.

Andrea Boswell

Call Center Agent I/M-R Information Technology

2014 total comp
$35,817
Base pay
$35,817
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,817
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
51268

At M-R Information Technology, Andrea Boswell serves as a Call Center Agent I. They have served since 2005 (about 9 years). Their 2014 pay totaled $35,817.

Norman Crandell

Call Center Agent I/M-R Information Technology

2012 total comp
$35,812
Base pay
$35,812
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,812
Hire date
2005-06-18

Source-specific fields

Agencyid
A40
Annualsalary
34518
Employee ID
17669

At M-R Information Technology, Norman Crandell serves as a Call Center Agent I. Their tenure dates to 2005, about 7 years. Their 2012 pay totaled $35,812.