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City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees
68
Total payroll
$2.4M
Role median
$37,825
Agency median
$48,587
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Marjorie Richardson

Call Center Agent I/M-R Information Technology

2014 total comp
$39,596
Base pay
$39,596
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,596
Hire date
2005-01-31

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
63752

Marjorie Richardson is a Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. 2014 total compensation came to $39,596.

Andrew Beasley

Call Center Agent I/M-R Information Technology

2014 total comp
$39,508
Base pay
$39,508
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,508
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50693

Andrew Beasley is a Call Center Agent I at M-R Information Technology. Hired in 2007, they have about 7 years of service. 2014 total compensation came to $39,508.

Brenda Harvel

Call Center Agent I/M-R Information Technology

2014 total comp
$39,328
Base pay
$39,328
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,328
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57115

Brenda Harvel works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 2007, about 7 years. Brenda earned $39,328 in 2014.

Sonya Little

Call Center Agent I/M-R Information Technology

2014 total comp
$39,297
Base pay
$39,297
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,297
Hire date
2002-10-15

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
60075

Sonya Little works as a Call Center Agent I for M-R Information Technology. They have served since 2002 (about 12 years). Sonya earned $39,297 in 2014.

Jeardon Keith

Call Center Agent I/M-R Information Technology

2014 total comp
$39,152
Base pay
$39,152
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,152
Hire date
2002-09-30

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59227

Jeardon Keith holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2002, about 12 years. In 2014, their total compensation was $39,152.

Kira Huntley

Call Center Agent I/M-R Information Technology

2014 total comp
$39,079
Base pay
$39,079
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,079
Hire date
2006-10-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
57954

Kira Huntley holds the role of Call Center Agent I at M-R Information Technology. They have served since 2006 (about 8 years). In 2014, their total compensation was $39,079.

Patricia Jones

Call Center Agent I/M-R Information Technology

2014 total comp
$38,588
Base pay
$38,588
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,588
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59003

Patricia Jones holds the role of Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). In 2014, their total compensation was $38,588.

Rasheeda Jones

Call Center Agent I/M-R Information Technology

2014 total comp
$38,554
Base pay
$38,554
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,554
Hire date
2002-09-28

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59013

Rasheeda Jones holds the role of Call Center Agent I at M-R Information Technology. They have served since 2002 (about 12 years). In 2014, their total compensation was $38,554.

Cindy Crowell

Call Center Agent I/M-R Information Technology

2014 total comp
$38,387
Base pay
$38,387
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,387
Hire date
1999-09-20

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
53616

Cindy Crowell works as a Call Center Agent I for M-R Information Technology. Their tenure dates to 1999, about 15 years. Cindy earned $38,387 in 2014.

Stacey Jackson

Call Center Agent I/M-R Information Technology

2014 total comp
$38,334
Base pay
$38,334
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,334
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
58207

Stacey Jackson holds the role of Call Center Agent I at M-R Information Technology. Hired in 2005, they have about 9 years of service. In 2014, their total compensation was $38,334.

Adrienne Coner

Call Center Agent I/M-R Information Technology

2014 total comp
$38,167
Base pay
$38,167
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,167
Hire date
2008-05-12

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
53268

Adrienne Coner is a Call Center Agent I at M-R Information Technology. Hired in 2008, they have about 6 years of service. 2014 total compensation came to $38,167.

Garnetta Anderson

Call Center Agent I/M-R Information Technology

2014 total comp
$38,080
Base pay
$38,080
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,080
Hire date
2007-04-07

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
50046

Garnetta Anderson is a Call Center Agent I at M-R Information Technology. They have served since 2007 (about 7 years). 2014 total compensation came to $38,080.

Anita Mennello

Call Center Agent I/M-R Information Technology

2014 total comp
$38,069
Base pay
$38,069
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,069
Hire date
2006-08-28

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
61285

Anita Mennello holds the role of Call Center Agent I at M-R Information Technology. They have served since 2006 (about 8 years). In 2014, their total compensation was $38,069.

Brenda Mercado

Call Center Agent I/M-R Information Technology

2014 total comp
$37,967
Base pay
$37,967
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,967
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
61288

Brenda Mercado holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $37,967.

Kemi Streeter

Call Center Agent I/M-R Information Technology

2014 total comp
$37,960
Base pay
$37,960
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,960
Hire date
2006-05-08

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
65875

At M-R Information Technology, Kemi Streeter serves as a Call Center Agent I. Their tenure dates to 2006, about 8 years. Their 2014 pay totaled $37,960.

James Kroger

Call Center Agent I/M-R Information Technology

2014 total comp
$37,952
Base pay
$37,952
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,952
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
59543

James Kroger is a Call Center Agent I at M-R Information Technology. They have served since 2005 (about 9 years). 2014 total compensation came to $37,952.