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City of Baltimore / M-R Information Technology / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in M-R Information Technology. Median total compensation for the role is $37,825, below the department median of $48,587.

Employees
68
Total payroll
$2.4M
Role median
$37,825
Agency median
$48,587
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,453$43,819+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology, the median of $37,825 ranks #3 of 3.

Highest-paying departments for this role

Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Margaret Nelson

Call Center Agent I/M-R Information Technology

2014 total comp
$41,658
Base pay
$41,658
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,658
Hire date
2005-09-10

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
62128

Margaret Nelson holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $41,658.

Sabrina Brown

Call Center Agent I/M-R Information Technology

2014 total comp
$41,638
Base pay
$41,638
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,638
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
51937

Sabrina Brown holds the role of Call Center Agent I at M-R Information Technology. Their tenure dates to 2005, about 9 years. In 2014, their total compensation was $41,638.

Shaleta Bryant

Call Center Agent I/M-R Information Technology

2014 total comp
$41,022
Base pay
$41,022
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,022
Hire date
2005-01-31

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
52041

At M-R Information Technology, Shaleta Bryant serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $41,022.

Carethia Harris Watson

Call Center Agent I/M-R Information Technology

2014 total comp
$40,508
Base pay
$40,508
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,508
Hire date
1997-08-25

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
56959

At M-R Information Technology, Carethia Harris Watson serves as a Call Center Agent I. They have served since 1997 (about 17 years). Their 2014 pay totaled $40,508.

Sharon Patillo

Call Center Agent I/M-R Information Technology

2014 total comp
$40,452
Base pay
$40,452
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,452
Hire date
1996-05-28

Source-specific fields

Agencyid
A40
Annualsalary
37694
Employee ID
62726

At M-R Information Technology, Sharon Patillo serves as a Call Center Agent I. Hired in 1996, they have about 18 years of service. Their 2014 pay totaled $40,452.

Karen Kendall

Call Center Agent I/M-R Information Technology

2014 total comp
$40,303
Base pay
$40,303
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,303
Hire date
2003-07-21

Source-specific fields

Agencyid
A40
Annualsalary
36627
Employee ID
59276

At M-R Information Technology, Karen Kendall serves as a Call Center Agent I. Hired in 2003, they have about 11 years of service. Their 2014 pay totaled $40,303.

Dionne Scroggins

Call Center Agent I/M-R Information Technology

2014 total comp
$39,788
Base pay
$39,788
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,788
Hire date
2005-07-05

Source-specific fields

Agencyid
A40
Annualsalary
35560
Employee ID
64702

At M-R Information Technology, Dionne Scroggins serves as a Call Center Agent I. Their tenure dates to 2005, about 9 years. Their 2014 pay totaled $39,788.