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City of Baltimore / Public Works - Water & Waste Water / 34264 - Customer Care Analyst II

Job-title file

34264 - Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

35 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $51,357, below the department median of $76,741.

Employees
35
Total payroll
$1.8M
Role median
$51,357
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$4,459$71,212+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

34264 - Customer Care Analyst II is held in 4 City of Baltimore departments. In Public Works - Water & Waste Water, the median of $51,357 ranks #3 of 4.

Highest-paying departments for this role

Median total compensation for the 34264 - Customer Care Analyst II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Rita Bryant-Hayden

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$74,263
Base pay
$74,263
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$74,263
Hire date
2007-09-27

Source-specific fields

Agencyid
A50
Annualsalary
49152.2
Employee ID
231423

At Public Works - Water & Waste Water, Rita Bryant-Hayden serves as a 34264 - Customer Care Analyst II. Hired in 2007, they have about 16 years of service. Their 2023 pay totaled $74,263.

Nickcora Daughton

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$69,776
Base pay
$69,776
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$69,776
Hire date
2016-10-24

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
233058

Nickcora Daughton is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2016, they have about 7 years of service. 2023 total compensation came to $69,776.

Brandy Douglas

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$64,511
Base pay
$64,511
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$64,511
Hire date
2002-09-30

Source-specific fields

Agencyid
A50
Annualsalary
50543.3
Employee ID
233572

At Public Works - Water & Waste Water, Brandy Douglas serves as a 34264 - Customer Care Analyst II. Hired in 2002, they have about 21 years of service. Their 2023 pay totaled $64,511.

Latasha Mccray

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$64,471
Base pay
$64,471
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$64,471
Hire date
2018-09-13

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
239535

Latasha Mccray is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2018, about 5 years. 2023 total compensation came to $64,471.

Veronica Coby

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$63,130
Base pay
$63,130
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$63,130
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
47761.1
Employee ID
232337

Veronica Coby is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2008, about 15 years. 2023 total compensation came to $63,130.

Karen Wilson

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$57,012
Base pay
$57,012
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,012
Hire date
1981-02-06

Source-specific fields

Agencyid
A50
Annualsalary
54716.6
Employee ID
246080

Karen Wilson is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 1981, about 42 years. 2023 total compensation came to $57,012.

Jala Tucker

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$56,950
Base pay
$56,950
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,950
Hire date
2019-12-16

Source-specific fields

Agencyid
A50
Annualsalary
45629
Employee ID
244850

Jala Tucker holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2019 (about 4 years). In 2023, their total compensation was $56,950.

Satish Bhatia

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$55,961
Base pay
$55,961
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,961
Hire date
1998-12-17

Source-specific fields

Agencyid
A50
Annualsalary
50543.3
Employee ID
230422

Satish Bhatia works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 1998, about 25 years. Satish earned $55,961 in 2023.

Devonee' Hinton

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$54,484
Base pay
$54,484
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,484
Hire date
2018-10-20

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
236408

Devonee' Hinton holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2018, about 5 years. In 2023, their total compensation was $54,484.

Robert Baul

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$53,678
Base pay
$53,678
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,678
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
230144

At Public Works - Water & Waste Water, Robert Baul serves as a 34264 - Customer Care Analyst II. Their tenure dates to 2016, about 7 years. Their 2023 pay totaled $53,678.

Donyell Omoteso

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$53,668
Base pay
$53,668
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,668
Hire date
2007-01-16

Source-specific fields

Agencyid
A50
Annualsalary
49152.2
Employee ID
240883

Donyell Omoteso works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2007, about 16 years. Donyell earned $53,668 in 2023.

Jacqueline Mason

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$52,884
Base pay
$52,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,884
Hire date
2001-07-09

Source-specific fields

Agencyid
A50
Annualsalary
50543.3
Employee ID
239304

Jacqueline Mason works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2001, about 22 years. Jacqueline earned $52,884 in 2023.

Cheryl Avery

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$52,623
Base pay
$52,623
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,623
Hire date
1998-07-13

Source-specific fields

Agencyid
A50
Annualsalary
51934.4
Employee ID
229792

Cheryl Avery is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 1998 (about 25 years). 2023 total compensation came to $52,623.

Marion Robinson

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$52,344
Base pay
$52,344
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,344
Hire date
1997-12-01

Source-specific fields

Agencyid
A50
Annualsalary
51934.4
Employee ID
242348

Marion Robinson works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 1997 (about 26 years). Marion earned $52,344 in 2023.

Lisa Harden

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$52,064
Base pay
$52,064
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,064
Hire date
2008-09-15

Source-specific fields

Agencyid
A50
Annualsalary
47288.33
Employee ID
198436

Lisa Harden is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2008, about 14 years. 2022 total compensation came to $52,064.

Kim Pinkney

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$52,051
Base pay
$52,051
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,051
Hire date
2012-03-10

Source-specific fields

Agencyid
A50
Annualsalary
47761.1
Employee ID
241420

At Public Works - Water & Waste Water, Kim Pinkney serves as a 34264 - Customer Care Analyst II. Their tenure dates to 2012, about 11 years. Their 2023 pay totaled $52,051.

Inika Coleman

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$51,674
Base pay
$51,674
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,674
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
47288.33
Employee ID
194259

Inika Coleman holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2008, they have about 14 years of service. In 2022, their total compensation was $51,674.

Raeven Carter

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$51,357
Base pay
$51,357
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,357
Hire date
2017-06-05

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
231955

Raeven Carter is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2017, they have about 6 years of service. 2023 total compensation came to $51,357.

Beryl Dade

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$50,043
Base pay
$50,043
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,043
Hire date
2012-01-26

Source-specific fields

Agencyid
A50
Annualsalary
47761.1
Employee ID
232973

Beryl Dade is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2012, they have about 11 years of service. 2023 total compensation came to $50,043.

Carla Sullivan

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$49,603
Base pay
$49,603
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,603
Hire date
2012-07-09

Source-specific fields

Agencyid
A50
Annualsalary
47761.1
Employee ID
244143

Carla Sullivan holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2012 (about 11 years). In 2023, their total compensation was $49,603.

Nichelle Chappell

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$49,580
Base pay
$49,580
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,580
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
232097

Nichelle Chappell works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2018 (about 5 years). Nichelle earned $49,580 in 2023.

Pamela Mckinnon

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$49,447
Base pay
$49,447
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,447
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
239698

Pamela Mckinnon is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2018 (about 5 years). 2023 total compensation came to $49,447.

Robenia Bartee

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$48,901
Base pay
$48,901
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,901
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
47761.1
Employee ID
230076

Robenia Bartee is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2008, about 15 years. 2023 total compensation came to $48,901.

Morgan Gillard

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$47,028
Base pay
$47,028
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,028
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
45911
Employee ID
197391

Morgan Gillard works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2016 (about 6 years). Morgan earned $47,028 in 2022.

Anna Vann

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$46,902
Base pay
$46,902
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,902
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
45911
Employee ID
209798

Anna Vann is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2016, they have about 6 years of service. 2022 total compensation came to $46,902.

Candice Merritt

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$46,525
Base pay
$46,525
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,525
Hire date
2015-03-16

Source-specific fields

Agencyid
A50
Annualsalary
45911
Employee ID
203504

Candice Merritt works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2015 (about 7 years). Candice earned $46,525 in 2022.

Travis Alston

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$46,345
Base pay
$46,345
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,345
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
45629
Employee ID
229474

Travis Alston is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2018 (about 5 years). 2023 total compensation came to $46,345.

Nikia Redd

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$45,947
Base pay
$45,947
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,947
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
241932

Nikia Redd is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2014 (about 9 years). 2023 total compensation came to $45,947.

Tyrone Braxton

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$43,621
Base pay
$43,621
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,621
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
45911
Employee ID
192467

Tyrone Braxton works as a 34264 - Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2018 (about 4 years). Tyrone earned $43,621 in 2022.

Lucinda Rathmann

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$42,851
Base pay
$42,851
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,851
Hire date
2008-01-22

Source-specific fields

Agencyid
A50
Annualsalary
49152.2
Employee ID
241873

Lucinda Rathmann is a 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2008 (about 15 years). 2023 total compensation came to $42,851.

Latarsha Morgan

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$41,337
Base pay
$41,337
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,337
Hire date
2022-04-16

Source-specific fields

Agencyid
A50
Annualsalary
39202
Employee ID
240284

At Public Works - Water & Waste Water, Latarsha Morgan serves as a 34264 - Customer Care Analyst II. They have served since 2022 (about a year). Their 2023 pay totaled $41,337.

Lachonne Harcum

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$40,280
Base pay
$40,280
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,280
Hire date
2018-09-22

Source-specific fields

Agencyid
A50
Annualsalary
45177
Employee ID
198429

Lachonne Harcum holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2018 (about 4 years). In 2022, their total compensation was $40,280.

Elexus Henderson

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$40,200
Base pay
$40,200
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,200
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
46370
Employee ID
236179

At Public Works - Water & Waste Water, Elexus Henderson serves as a 34264 - Customer Care Analyst II. Hired in 2016, they have about 7 years of service. Their 2023 pay totaled $40,200.

Brittany Cypress

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2022 total comp
$39,679
Base pay
$39,679
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,679
Hire date
2018-05-19

Source-specific fields

Agencyid
A50
Annualsalary
45177
Employee ID
194922

Brittany Cypress holds the role of 34264 - Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2018 (about 4 years). In 2022, their total compensation was $39,679.

Sharrone Nichols

34264 - Customer Care Analyst II/Public Works - Water & Waste Water

2023 total comp
$4,459
Base pay
$4,459
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,459
Hire date
2023-05-13

Source-specific fields

Agencyid
A50
Annualsalary
39202
Employee ID
240659

At Public Works - Water & Waste Water, Sharrone Nichols serves as a 34264 - Customer Care Analyst II. Their tenure dates to 2023, under a year. Their 2023 pay totaled $4,459.