City of Charlotte / Charmeck 311 / 311 Contact Center Supervisor

Job-title file

311 Contact Center Supervisor

Lead staff and operations — set priorities, allocate resources, and oversee program delivery.

7 employees hold this title in Charmeck 311. Median total compensation for the role is $64,800, above the department median of $56,805.

Employees: 7
Role median: $64,800
Agency median: $56,805
Comparison: Above

Record list

Employees with this title

Highest-paid first / page 1

Johnnetta Turner

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$75,575

Sub-department: H&NS
Base pay: $75,575
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,575
Hourly rate: $36
Employment type: Full-Time

Source-specific fields

Annual Rt: 75574.95
Quarter: 2
Record ID: 4,910
Year: 2,026

Johnnetta Turner is a 311 Contact Center Supervisor at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $75,575.

Sean Johnson

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$70,541

Sub-department: H&NS
Base pay: $70,541
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,541
Hourly rate: $34
Employment type: Full-Time

Source-specific fields

Annual Rt: 70541.26
Quarter: 2
Record ID: 5,591
Year: 2,026

At Charmeck 311, Sean Johnson serves as a 311 Contact Center Supervisor within H&Ns. They work full-time. Their 2026 pay totaled $70,541.

Diane Ruiz

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$65,718

Sub-department: H&NS
Base pay: $65,718
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,718
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Annual Rt: 65718.15
Quarter: 2
Record ID: 6,171
Year: 2,026

At Charmeck 311, Diane Ruiz serves as a 311 Contact Center Supervisor within H&Ns. They work full-time. Their 2026 pay totaled $65,718.

Breannah Batts

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$64,800

Sub-department: H&NS
Base pay: $64,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,800
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 64800.0
Quarter: 2
Record ID: 6,452
Year: 2,026

Breannah Batts works as a 311 Contact Center Supervisor for Charmeck 311 within H&Ns. Their status is full-time. Breannah earned $64,800 in 2026.

Jennifer Tabor

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$63,761

Sub-department: H&NS
Base pay: $63,761
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,761
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 63761.22
Quarter: 2
Record ID: 6,572
Year: 2,026

Jennifer Tabor works as a 311 Contact Center Supervisor for Charmeck 311 within H&Ns. Their status is full-time. Jennifer earned $63,761 in 2026.

Ebone Allen

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$63,532

Sub-department: H&NS
Base pay: $63,532
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,532
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 63532.0
Quarter: 2
Record ID: 6,611
Year: 2,026

At Charmeck 311, Ebone Allen serves as a 311 Contact Center Supervisor within H&Ns. They work full-time. Their 2026 pay totaled $63,532.

William Benjamin

311 Contact Center Supervisor/Charmeck 311

2026 total comp

$63,500

Sub-department: H&NS
Base pay: $63,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,500
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 63500.0
Quarter: 2
Record ID: 6,616
Year: 2,026

William Benjamin holds the role of 311 Contact Center Supervisor at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $63,500.