City of Charlotte / Charmeck 311 / 311 Contact Center Representative

Job-title file

311 Contact Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

32 employees hold this title in Charmeck 311. Median total compensation for the role is $50,232, below the department median of $56,805.

Employees: 32
Total payroll: $1.6M
Role median: $50,232
Agency median: $56,805
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$50,232$52,744+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 32 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Luis Mendoza-Maldonado

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,744

Sub-department: H&Ns
Base pay: $52,744
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,744
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 52743.6
Quarter: 2
Record ID: 7,911
Year: 2,026

Luis Mendoza-Maldonado is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,744.

Ingris Ramos

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,744

Sub-department: H&Ns
Base pay: $52,744
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,744
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 52743.6
Quarter: 2
Record ID: 7,912
Year: 2,026

Ingris Ramos is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,744.

Sergio Booker

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,000

Sub-department: H&Ns
Base pay: $52,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,000
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 52000.0
Quarter: 2
Record ID: 7,972
Year: 2,026

Sergio Booker is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,000.

Dyan Jannette

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,000

Sub-department: H&Ns
Base pay: $52,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,000
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 52000.0
Quarter: 2
Record ID: 7,975
Year: 2,026

At Charmeck 311, Dyan Jannette serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $52,000.

Wyannath Sanders

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,834

Sub-department: H&Ns
Base pay: $51,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,834
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51833.6
Quarter: 2
Record ID: 7,989
Year: 2,026

Wyannath Sanders is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $51,834.

Iesha Nesmith

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&Ns
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,994
Year: 2,026

Iesha Nesmith works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Iesha earned $51,739 in 2026.

Reginald Johnson

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&Ns
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,992
Year: 2,026

Reginald Johnson holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $51,739.

Ky Green

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&Ns
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,991
Year: 2,026

Ky Green holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $51,739.

Dwayne Mcdaniel

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&Ns
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,993
Year: 2,026

Dwayne Mcdaniel works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Dwayne earned $51,739 in 2026.

Kori Corner

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&Ns
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,990
Year: 2,026

Kori Corner works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Kori earned $51,739 in 2026.

Chantel Jones

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,730

Sub-department: H&Ns
Base pay: $51,730
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,730
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51729.6
Quarter: 2
Record ID: 7,998
Year: 2,026

Chantel Jones is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $51,730.

Xzavier Tucker

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,605

Sub-department: H&Ns
Base pay: $51,605
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,605
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51604.8
Quarter: 2
Record ID: 8,005
Year: 2,026

At Charmeck 311, Xzavier Tucker serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $51,605.

Amir Melton

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,164
Year: 2,026

At Charmeck 311, Amir Melton serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Audrey Pinnix

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,166
Year: 2,026

Audrey Pinnix works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Audrey earned $50,232 in 2026.

Jeneal Reid

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,167
Year: 2,026

At Charmeck 311, Jeneal Reid serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Sarijah Smith-Cowins

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,169
Year: 2,026

At Charmeck 311, Sarijah Smith-Cowins serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Roslyn Stitt

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,170
Year: 2,026

At Charmeck 311, Roslyn Stitt serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Lauren Withers

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,171
Year: 2,026

Lauren Withers works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Lauren earned $50,232 in 2026.

Raquel Lowe

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,163
Year: 2,026

Raquel Lowe is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Marion Acker

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,147
Year: 2,026

Marion Acker holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $50,232.

Rhonda Cathey

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,152
Year: 2,026

Rhonda Cathey is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Fredderick Alexander

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,148
Year: 2,026

At Charmeck 311, Fredderick Alexander serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Elizabeth Aryee

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,149
Year: 2,026

At Charmeck 311, Elizabeth Aryee serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Brandon Campbell

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,151
Year: 2,026

Brandon Campbell is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Isaiah Clark

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,153
Year: 2,026

At Charmeck 311, Isaiah Clark serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Jernicka Cloud

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,154
Year: 2,026

At Charmeck 311, Jernicka Cloud serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Henry Dawkins

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,156
Year: 2,026

Henry Dawkins works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Henry earned $50,232 in 2026.

Aujanae Donnley

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,158
Year: 2,026

At Charmeck 311, Aujanae Donnley serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Maria Frazier

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,159
Year: 2,026

At Charmeck 311, Maria Frazier serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Travell Gadson

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,160
Year: 2,026

At Charmeck 311, Travell Gadson serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Noor Hamdoun

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,161
Year: 2,026

At Charmeck 311, Noor Hamdoun serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Alexander James

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&Ns
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,162
Year: 2,026

Alexander James is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.