City of Charlotte / Charmeck 311 / 311 Contact Center Representative

Job-title file

311 Contact Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

32 employees hold this title in Charmeck 311. Median total compensation for the role is $50,232, below the department median of $56,805.

Employees: 32
Role median: $50,232
Agency median: $56,805
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$50,232$52,744+

How total compensation varies among the 32 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Luis Mendoza-Maldonado

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,744

Sub-department: H&NS
Base pay: $52,744
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,744
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 52743.6
Quarter: 2
Record ID: 7,911
Year: 2,026

Luis Mendoza-Maldonado is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,744.

Ingris Ramos

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,744

Sub-department: H&NS
Base pay: $52,744
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,744
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 52743.6
Quarter: 2
Record ID: 7,912
Year: 2,026

Ingris Ramos is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,744.

Sergio Booker

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,000

Sub-department: H&NS
Base pay: $52,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,000
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 52000.0
Quarter: 2
Record ID: 7,972
Year: 2,026

Sergio Booker is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $52,000.

Dyan Jannette

311 Contact Center Representative/Charmeck 311

2026 total comp

$52,000

Sub-department: H&NS
Base pay: $52,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,000
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 52000.0
Quarter: 2
Record ID: 7,975
Year: 2,026

At Charmeck 311, Dyan Jannette serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $52,000.

Wyannath Sanders

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,834

Sub-department: H&NS
Base pay: $51,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,834
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51833.6
Quarter: 2
Record ID: 7,989
Year: 2,026

Wyannath Sanders is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $51,834.

Kori Corner

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&NS
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,990
Year: 2,026

Kori Corner works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Kori earned $51,739 in 2026.

Ky Green

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&NS
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,991
Year: 2,026

Ky Green holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $51,739.

Reginald Johnson

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&NS
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,992
Year: 2,026

Reginald Johnson holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $51,739.

Dwayne Mcdaniel

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&NS
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,993
Year: 2,026

Dwayne Mcdaniel works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Dwayne earned $51,739 in 2026.

Iesha Nesmith

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,739

Sub-department: H&NS
Base pay: $51,739
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,739
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51738.96
Quarter: 2
Record ID: 7,994
Year: 2,026

Iesha Nesmith works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Iesha earned $51,739 in 2026.

Chantel Jones

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,730

Sub-department: H&NS
Base pay: $51,730
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,730
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51729.6
Quarter: 2
Record ID: 7,998
Year: 2,026

Chantel Jones is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $51,730.

Xzavier Tucker

311 Contact Center Representative/Charmeck 311

2026 total comp

$51,605

Sub-department: H&NS
Base pay: $51,605
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,605
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Annual Rt: 51604.8
Quarter: 2
Record ID: 8,005
Year: 2,026

At Charmeck 311, Xzavier Tucker serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $51,605.

Marion Acker

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,147
Year: 2,026

Marion Acker holds the role of 311 Contact Center Representative at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $50,232.

Fredderick Alexander

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,148
Year: 2,026

At Charmeck 311, Fredderick Alexander serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Elizabeth Aryee

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,149
Year: 2,026

At Charmeck 311, Elizabeth Aryee serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Brandon Campbell

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,151
Year: 2,026

Brandon Campbell is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Rhonda Cathey

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,152
Year: 2,026

Rhonda Cathey is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Isaiah Clark

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,153
Year: 2,026

At Charmeck 311, Isaiah Clark serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Jernicka Cloud

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,154
Year: 2,026

At Charmeck 311, Jernicka Cloud serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Henry Dawkins

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,156
Year: 2,026

Henry Dawkins works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Henry earned $50,232 in 2026.

Aujanae Donnley

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,158
Year: 2,026

At Charmeck 311, Aujanae Donnley serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Maria Frazier

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,159
Year: 2,026

At Charmeck 311, Maria Frazier serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Travell Gadson

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,160
Year: 2,026

At Charmeck 311, Travell Gadson serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Noor Hamdoun

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,161
Year: 2,026

At Charmeck 311, Noor Hamdoun serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Alexander James

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,162
Year: 2,026

Alexander James is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Raquel Lowe

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,163
Year: 2,026

Raquel Lowe is a 311 Contact Center Representative at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $50,232.

Amir Melton

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,164
Year: 2,026

At Charmeck 311, Amir Melton serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Audrey Pinnix

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,166
Year: 2,026

Audrey Pinnix works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Audrey earned $50,232 in 2026.

Jeneal Reid

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,167
Year: 2,026

At Charmeck 311, Jeneal Reid serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Sarijah Smith-Cowins

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,169
Year: 2,026

At Charmeck 311, Sarijah Smith-Cowins serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Roslyn Stitt

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,170
Year: 2,026

At Charmeck 311, Roslyn Stitt serves as a 311 Contact Center Representative within H&Ns. They work full-time. Their 2026 pay totaled $50,232.

Lauren Withers

311 Contact Center Representative/Charmeck 311

2026 total comp

$50,232

Sub-department: H&NS
Base pay: $50,232
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,232
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Annual Rt: 50232.0
Quarter: 2
Record ID: 8,171
Year: 2,026

Lauren Withers works as a 311 Contact Center Representative for Charmeck 311 within H&Ns. Their status is full-time. Lauren earned $50,232 in 2026.